Stripe

Strategic Programs Lead, Operations and GTM

Stripe

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

Senior

Tech Stack

GoSQLTableau

About the role

  • Drive execution of user-facing work for regulatory programs, compliance requirements, and major risk initiatives impacting Stripe’s largest users
  • Define clear workstreams, outcomes, and timelines in partnership with cross-functional Risk Program Management and Product teams as well as scaled Support Operations
  • Own execution plans end-to-end including cross-functional coordination, tracking, risk mitigation, and status reporting
  • Build and maintain dashboards and tracking tools to ensure accountability and transparency across phases
  • Serve as the primary GTM representative for risk-related initiatives across Risk Product, Engineering, Risk Operations, Legal, and Compliance
  • Translate regulatory and technical requirements into structured plans and user-facing guidance
  • Facilitate alignment, resolve ambiguity, and unblock dependencies across internal teams and field stakeholders
  • Analyze impacted user populations and design differentiated segments for communication, training, execution, and enforcement
  • Coordinate resource planning (e.g., surge staffing) to ensure quality and consistency across customer engagement
  • Deliver enablement for TAMs, Support Operations, CSMs, AEs, and other internal teams; create training sessions, field guidance, and reference documentation
  • Act as primary point of contact for field teams during major regulatory events or product transitions; handle escalations and engage with user executives when required
  • Build and refine repeatable models for regulatory implementation including templated communications, playbooks, and reporting standards
  • Conduct retrospectives and synthesize learnings to continuously improve execution and reduce GTM friction

Requirements

  • 10+ years in program management, with a proven track record of leading large-scale strategic initiatives across global customer bases from planning through to execution
  • Strong cross-functional leadership with experience aligning product, engineering, risk, and GTM teams toward shared goals
  • Robust analytical skills with the ability to derive strategic insights from data as well as monitor progress, surface issues, and ensure high-quality execution
  • Experience with tools for tracking and reporting progress such as dashboards, project trackers, or internal documentation platforms
  • Exceptional written and verbal communication skills including the ability to interface with executive-level stakeholders
  • Experience in fintech, financial services, payments, or regulated technology environments (preferred)
  • Background in platforms, marketplaces, SaaS infrastructure, or global onboarding/risk requirements (preferred)
  • Experience designing enablement programs including webinars, field training, and reference guides (preferred)
  • Prior experience managing hybrid teams, including contractors or external surge staffing (preferred)
  • Familiarity with SQL and data analysis platforms such as Looker, Power BI, or Tableau (preferred)
  • Bachelor’s degree or equivalent experience in a related field such as Business, Risk Management, or Information Systems (preferred)