Strider Technologies

Implementation Specialist

• Lead end-to-end delivery of SSO (SAML/OIDC) and API integrations, from technical discovery through go-live
• Conduct technical discovery sessions to understand client environments and translate requirements into configuration plans, milestones, and success criteria
• Configure, test, and validate integrations using tools such as Postman, cURL, logs, and structured test plans
• Manage technical support operations related to provisioning, access management, ticket queues, SLAs, and escalations
• Own complex integration-related support issues from intake through resolution, including root cause analysis
• Serve as the escalation point for critical onboarding or production issues, coordinating triage, communication, postmortems, and preventative actions
• Design and implement scalable support workflows, tracking and operationalizing metrics such as first-response time and backlog health
• Build internal tools, scripts, runbooks, and templates to improve onboarding speed and issue resolution
• Partner with Product and Engineering to document integration requirements and improve overall product operability
• Collaborate with Product Marketing to create and maintain Help Center articles, troubleshooting guides, FAQs, and other self-service content
• Contribute to hiring, onboarding, and mentoring as the implementation and support function grows

Lead Implementation Engineer, Client Integrations – Support

Customer Success Manager

• Lead the Executive Client Journey
• Serve as the strategic owner of the full client lifecycle for complex, high-impact strategic accounts—from contract execution through onboarding, enablement, executive business reviews, renewal, and long-term partnership development.
• Act as the primary point of contact and trusted advisor.
• Drive Strategic Client Outcomes
• Translate client objectives into success plans that demonstrate clear value, risk reduction, and mission alignment.
• Deliver meaningful results that strengthen client relationships.
• Enable Growth and Expansion
• Identify, qualify, and influence expansion opportunities within Strategic-level accounts.
• Partner with Sales and Leadership to shape account strategies, support renewals, and drive timely upsell and cross-sell motions grounded in client value realization.
• Model Ethical and Trusted Leadership
• Uphold the highest standards of confidentiality, integrity, and discretion in all client engagements.
• Reinforce trust with senior stakeholders by operating with sound judgment, security awareness, and alignment to Strider’s mission and values.
• Deliver Proactive, Executive-Level Client Management
• Anticipate institutional needs, risks, and emerging challenges before they escalate, delivering solutions with speed and precision. Respond to executive stakeholders with urgency, clarity, and professionalism. In every client interaction, exemplify Strider’s standards by:
• Arriving prepared with clear objectives, insights, and recommendations
• Proactively identifying risks, opportunities, and strategic next steps
• Demonstrating executive presence through communication, conduct, and professionalism

Executive Client Success Manager

AI Engineer

• Optimize prompts for NLP tasks
• Extract data from unstructured documents
• Finetune LLMs for internal use cases
• Automate batch inference work flows
• Develop AI features for internal and customer facing products
• Research new use cases for applying LLMs
• Author design documents
• Participate in code reviews
• Collaborate with a talented cross-functional team of engineers, data scientists and subject-matter experts

Lead Implementation Engineer, Client Integrations – Support

Executive Client Success Manager

Lead AI Engineer