Client Success Manager – Government

Strider Technologies

Client Success Manager leading customer engagement for government clients in high-stakes environments. Working with operators to translate mission needs into actionable strategies for Strider Technologies.

Posted 5/27/2026full-timeTysons Corner • Virginia • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

TypeScript

About the role

Key responsibilities & impact

Own one or more government customer accounts end-to-end, building genuine trust with mission leads, end users, and program leadership.
Translate ambiguous mission needs into a sequenced plan of work—deciding what to build, what to deprioritize, and when to stop.
Drive ruthless execution: run the cadences, unblock teams, and hold the line on commitments to the customer.
Be the product voice in the room—shape requirements with the customer, validate prototypes, and feed structured product signal back to Strider’s platform team so individual deployments compound into product.
Care about how analysts and operators actually use what we deliver—sweat the workflows, the surfaces, and the moments of friction that decide whether a tool gets adopted or shelved.
Identify expansion paths inside each account—adjacent missions, new teams, new authorities—and convert proof points into durable, growing relationships.
Represent the customer internally with clarity and conviction—advocate for what matters; push back on what doesn’t.

Requirements

What you’ll need

5+ years of professional experience in customer-facing strategy, program management, product management, solutions, or operator roles—with a track record of delivering outcomes for sophisticated end users.
Demonstrated ability to own multi-stakeholder programs end-to-end and drive them to measurable, defensible results.
Experience working with or inside government, defense, intelligence, or national-security organizations; comfort operating in cleared or operational environments.
Strong product, design, and project-management instincts—you think in terms of users, workflows, and adoption, not features.
Excellent verbal and written communication skills, with the ability to engage both technical and non-technical stakeholders, up to and including senior government leadership.
Demonstrated ability to operate effectively in ambiguous or evolving mission contexts.
Willingness to travel 25–50% of the time based on mission requirements.
Active U.S. security clearance (TS/SCI) or eligibility to obtain one strongly preferred.

Benefits

Comp & perks

Competitive Compensation
Company Equity Options
Flexible PTO
Wellness Reimbursement
US Holidays (Office Closed)
Paid Parental Leave
Comprehensive Medical, Dental, and Vision Insurance
401(k) Plan

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

program managementproduct managementsolutions developmentproject managementuser experience designworkflow optimizationstakeholder engagementrequirements gatheringprototype validationcustomer relationship management

Soft Skills

communicationleadershiptrust buildingproblem solvingadaptabilityadvocacyexecutionclarityconvictioncollaboration

Certifications

U.S. security clearance (TS/SCI)