StorageMart

Full-stack Engineer

• Build and maintain modern, responsive web features using Elm and the tools in the stack
• Collaborate with senior engineers and product owners to understand requirements and deliver solutions
• Write clean, well-tested code and participate in code reviews
• Work with UX designers to implement designs with attention to detail and usability
• Deploy code with support from teammates and the DevOps team
• Debug issues, investigate bugs, and improve system reliability
• Take increasing ownership of features and small projects
• Work across the stack, including backend tasks in Node.js, Express, and Postgres
• Contribute to documentation and maintain the knowledge base

Software Engineer I

• Build and maintain modern, responsive web features using Elm and the tools in the stack
• Collaborate with senior engineers and product owners to understand requirements and deliver solutions
• Write clean, well-tested code and participate in code reviews
• Work with UX designers to bring designs to life with attention to detail and usability
• Deploy code with support from teammates and the DevOps team
• Debug issues, investigate bugs, and improve system reliability
• Take increasing ownership of features and small projects
• Work across the stack, including backend tasks in Node.js, Express, and Postgres
• Contribute to documentation and keep the knowledge base current

Administrative Assistant

• Serve as the primary coordination point between business stakeholders and the software development team for assigned initiatives, enhancements, defects, and support-related development work
• Manage and govern the intake of technical requests across Monday.com, Freshservice, and other approved channels
• Review incoming requests to clarify the business problem, desired outcome, priority, acceptance criteria, dependencies, and stakeholder decisions
• Translate business needs into actionable technical work
• Maintain a consolidated view of open development work, including website initiatives, operational projects, defects, enhancements, dependencies, and engineering-support tickets
• Gatekeep work entering the development queue and prevent incomplete, duplicative, unapproved, or poorly defined requests from disrupting priorities
• Establish priorities with business and technology leaders
• Coordinate work through discovery, design, development, testing, release, and closure
• Lead or facilitate standups, refinement sessions, planning discussions, delivery reviews, retrospectives, and stakeholder status meetings
• Identify and drive resolution of blockers, stalled decisions, dependencies, scope changes, and resource conflicts
• Coordinate Freshservice-originated development work and ensure tickets are tracked, communicated, and closed
• Protect the development team from unnecessary interruptions and context switching
• Ensure Monday.com boards and workflow tools accurately reflect status, ownership, priority, risks, dependencies, and next actions
• Provide progress, risk, decision, delivery, and priority updates to leadership and stakeholders
• Coordinate with UX, QA, marketing, infrastructure, support, vendors, and other teams
• Help establish delivery standards for readiness, acceptance criteria, testing, release readiness, documentation, and post-release validation
• Support adoption of Kanban, continuous delivery, work-in-progress limits, cycle-time measurement, and flow-based delivery practices
• Continuously improve technical work intake, prioritization, delivery, communication, and measurement

Technical Delivery Manager

• Build and maintain modern, responsive web features using Elm and the tools in the stack
• Collaborate with senior engineers and product owners to understand requirements and deliver solutions
• Write clean, well-tested code and participate actively in code reviews
• Work with UX designers to bring designs to life with attention to detail and usability
• Deploy code with support from teammates and the DevOps team
• Debug issues, investigate bugs, and improve system reliability
• Take increasing ownership of features and small projects
• Work across the stack, including backend tasks in Node.js, Express, and Postgres
• Contribute to documentation and keep the knowledge base current

• Serve as the primary coordination point between business stakeholders and the software development team for assigned initiatives, enhancements, defects, and support-related development work.
• Manage and govern the intake of technical requests across Monday.com, Freshservice, and other approved channels.
• Review incoming requests to clarify the business problem, desired outcome, priority, acceptance criteria, dependencies, and stakeholder decisions.
• Translate business needs into actionable work and facilitate business-technical conversations.
• Maintain a consolidated view of open development work, including website initiatives, operational projects, defects, enhancements, dependencies, and Freshservice tickets.
• Gatekeep work entering the development queue and help establish priorities.
• Coordinate work through discovery, design, development, testing, release, and closure.
• Lead or facilitate standups, refinement sessions, planning discussions, delivery reviews, retrospectives, and stakeholder status meetings.
• Identify and drive resolution of blockers, stalled decisions, dependencies, scope changes, and resource conflicts.
• Coordinate Freshservice-originated development work and ensure tickets are tracked, communicated, and closed.
• Ensure Monday.com boards and workflow tools accurately reflect status, ownership, priority, risks, dependencies, and next actions.
• Provide progress, risk, decision, delivery, and priority updates to leadership and stakeholders.
• Coordinate with UX, QA, marketing, infrastructure, support, vendors, and other teams.
• Help establish delivery standards for readiness, completion, acceptance criteria, testing, release readiness, documentation, and post-release validation.
• Support adoption of Kanban, continuous delivery, work-in-progress limits, cycle-time measurement, and flow-based delivery practices.
• Continuously improve technical-work intake, prioritization, delivery, communication, and measurement.

Supervisor

• Provide supervision, guidance, and performance oversight for assigned team of Phone Representatives (typically 8–12).
• Assume responsibility for the entire floor (up to 40–50 representatives) when serving as the only supervisor on duty.
• Call Flow Management – Ensure a high call answer rate and distribute outbound calls efficiently.
• Agent Productivity & Timecard Management – Ensure adherence to productivity expectations.
• Motivation & Coaching – Inspire and guide representatives to achieve performance goals.
• Employee Counseling & Discipline – Conduct performance reviews, provide ongoing coaching.
• Agent Support & Retention – Serve as the primary point of contact for representatives.
• Training, Development, & Onboarding – Provide on-the-spot training and ensure development of strong product knowledge.
• Hiring Support – Assist in the hiring process by interviewing and selecting candidates.
• Staffing & Role Optimization – Provide input on staffing needs and assess role suitability.
• Quality Assurance & Monitoring – Review calls, provide feedback, and identify areas for improvement.
• Customer Service Excellence – Maintain high service standards.
• Issue Identification & Resolution – Detect and address operational inefficiencies.
• Escalation Handling – Support representatives with complex customer inquiries.
• Collaboration & Communication – Foster a positive working environment and maintain strong communication with leadership.

• Provide supervision, guidance, and performance oversight for assigned team of Phone Representatives (typically 8–12).
• Assume responsibility for the entire floor (up to 40–50 representatives) when serving as the only supervisor on duty.
• Ensure a high call answer rate and distribute outbound calls efficiently.
• Ensure adherence to productivity expectations while assisting with timecard updates and issue resolution.
• Inspire and guide representatives to achieve performance goals.
• Conduct performance reviews, provide ongoing coaching, and administer corrective actions, as necessary.
• Serve as the primary point of contact for representatives, assisting with call-related issues.
• Provide on-the-spot training and ensure representatives develop strong product knowledge, sales techniques, and soft skills.
• Assist in the hiring process by interviewing, evaluating, and selecting candidates.
• Provide input on staffing needs and assess role suitability for optimal performance.
• Review calls, provide constructive feedback, and identify areas for improvement.
• Maintain high service standards by ensuring representatives are informed of policies and best practices.
• Detect and address operational inefficiencies related to staffing, processes, or performance.
• Support representatives with complex customer inquiries.
• Foster a positive working environment across SRC teams and departments.

Accounts Payable

• Scans invoices to Accounts Payable system for verification and approvals and coding
• Gather appropriate approvals for invoices within Accounts Payable system and follow up with approvers as necessary
• Codes Construction invoices, including appropriate account codes, vendor codes, due dates, and at times capital expense
• Track costs for property damage claims at various locations
• Prepares checks for mailing and ensure that checks are distributed properly
• Maintains Microsoft Excel spreadsheets
• Reconciles vendor statements
• Performs other related duties as assigned

Accounts Payable Associate

• Scans invoices to Accounts Payable system for verification and approvals and coding.
• Gather appropriate approvals for invoices within Accounts Payable system and follow up with approvers as necessary.
• Codes Construction invoices, including appropriate account codes, vendor codes, due dates, and at times capital expense.
• Track costs for property damage claims at various locations.
• Prepares checks for mailing and ensure that checks are distributed properly.
• Maintains Microsoft Excel spreadsheets.
• Reconciles vendor statements.
• Performs other related duties as assigned.
• Regularly communicate with internal and external stakeholders to resolve issues.