Supervisor

StorageMart

Supervisor managing a team of Phone Representatives at StorageMart. Overseeing daily operations and ensuring optimal staffing for performance at their Columbia, MO office.

Posted 8/1/2026full-timeColumbia • Montana • 🇺🇸 United StatesJuniorMid-Level💰 $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and coaching abilities while managing team performance and operational efficiency. Proficient in training, development, and maintaining high customer service standards.

Highest-signal resume keywords

Team SupervisionCall Flow ManagementEmployee CoachingQuality AssuranceMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Performance OversightTimecard ManagementTraining and DevelopmentHiring SupportIssue ResolutionOperational Management

Soft Skills

LeadershipCommunicationMotivationProfessionalism

Certifications & Qualifications

High School DiplomaGEDAssociate Degree (Preferred)

Industry Keywords

Customer Service ExcellenceAgent SupportStaffing OptimizationEscalation Handling

About the role

Key responsibilities & impact

Provide supervision, guidance, and performance oversight for assigned team of Phone Representatives (typically 8–12).
Assume responsibility for the entire floor (up to 40–50 representatives) when serving as the only supervisor on duty.
Call Flow Management – Ensure a high call answer rate and distribute outbound calls efficiently.
Agent Productivity & Timecard Management – Ensure adherence to productivity expectations.
Motivation & Coaching – Inspire and guide representatives to achieve performance goals.
Employee Counseling & Discipline – Conduct performance reviews, provide ongoing coaching.
Agent Support & Retention – Serve as the primary point of contact for representatives.
Training, Development, & Onboarding – Provide on-the-spot training and ensure development of strong product knowledge.
Hiring Support – Assist in the hiring process by interviewing and selecting candidates.
Staffing & Role Optimization – Provide input on staffing needs and assess role suitability.
Quality Assurance & Monitoring – Review calls, provide feedback, and identify areas for improvement.
Customer Service Excellence – Maintain high service standards.
Issue Identification & Resolution – Detect and address operational inefficiencies.
Escalation Handling – Support representatives with complex customer inquiries.
Collaboration & Communication – Foster a positive working environment and maintain strong communication with leadership.

Requirements

What you’ll need

High school diploma or GED required; associate degree preferred.
Minimum two years of related experience and/or training, or an equivalent combination of education and experience.
Previous experience supervising or leading a team.
Strong leadership, coaching, and communication skills.
Ability to enforce policies while supporting team goals.
Demonstrated ability to manage daily operations effectively.
Effective oral and written communication skills.
High level of professionalism.
Competency with Microsoft Office and ability to quickly learn new applications and systems.

Benefits

Comp & perks

Medical, Dental & Vision Insurance
401(k) with up to 12% Company Match
Paid Time Off
Company-Paid Life Insurance & Short-Term Disability
Employee Assistance Program