Supervisor

StorageMart

Supervisor managing call center operations, leading a team of phone representatives. Ensuring performance goals, training, and high customer service standards at StorageMart in Columbia, MO.

Posted 8/1/2026full-timeColumbia • Montana • 🇺🇸 United StatesJuniorMid-Level💰 $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and coaching abilities while effectively managing team performance and operations. Proficient in training representatives on product knowledge and sales techniques, ensuring adherence to service standards and productivity expectations.

Highest-signal resume keywords

Team LeadershipPerformance ManagementCoaching and TrainingOperational EfficiencyEffective Communication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Performance OversightCall ManagementTimecard ManagementStaffing AssessmentCustomer Inquiry Resolution

Soft Skills

LeadershipCoachingCommunicationProfessionalismTeam Building

Tools & Technologies

Microsoft OfficeCall Review Systems

Industry Keywords

Customer ServiceSales TechniquesProduct KnowledgeOperational StandardsPerformance Goals

About the role

Key responsibilities & impact

Provide supervision, guidance, and performance oversight for assigned team of Phone Representatives (typically 8–12).
Assume responsibility for the entire floor (up to 40–50 representatives) when serving as the only supervisor on duty.
Ensure a high call answer rate and distribute outbound calls efficiently.
Ensure adherence to productivity expectations while assisting with timecard updates and issue resolution.
Inspire and guide representatives to achieve performance goals.
Conduct performance reviews, provide ongoing coaching, and administer corrective actions, as necessary.
Serve as the primary point of contact for representatives, assisting with call-related issues.
Provide on-the-spot training and ensure representatives develop strong product knowledge, sales techniques, and soft skills.
Assist in the hiring process by interviewing, evaluating, and selecting candidates.
Provide input on staffing needs and assess role suitability for optimal performance.
Review calls, provide constructive feedback, and identify areas for improvement.
Maintain high service standards by ensuring representatives are informed of policies and best practices.
Detect and address operational inefficiencies related to staffing, processes, or performance.
Support representatives with complex customer inquiries.
Foster a positive working environment across SRC teams and departments.

Requirements

What you’ll need

High school diploma or GED required; associate degree preferred.
Minimum two years of related experience and/or training, or an equivalent combination of education and experience.
Previous experience supervising or leading a team.
Strong leadership, coaching, and communication skills.
Ability to enforce policies while supporting team goals.
Demonstrated ability to manage daily operations effectively.
Effective oral and written communication skills.
High level of professionalism.
Competency with Microsoft Office and ability to quickly learn new applications and systems.

Benefits

Comp & perks

Medical, Dental & Vision Insurance
401(k) with up to 12% Company Match
Paid Time Off
Company-Paid Life Insurance & Short-Term Disability
Employee Assistance Program