Stepful

Operations

• Lead a growing team of coach managers responsible for frontline career coaching and job placement support — developing their skills, setting performance standards, and creating the conditions for them to do their best work.
• Build for scale, not just for today. Design and implement the operating infrastructure — playbooks, workflows, automation, quality frameworks — that lets a larger team deliver high-quality placement outcomes without a proportional increase in headcount.
• Drive placement outcomes. Own the metrics that matter: placement rates, time-to-placement, employer satisfaction, and student career outcomes. Identify where we're falling short and build action plans to close the gap.
• Experiment and iterate. Test new approaches to career coaching, externship matching, and employer engagement. Use data to evaluate what's working and move fast on the findings.
• Work cross-functionally. Partner with Product, Learning, and Engineering to surface insights from the coaching team and help shape the tools and features that support student career success.

Senior Operations Manager, Career Coaching

• Own new program and client launch operations. Build and run the end-to-end launch process for first-time programs at new clients and new programs at existing clients — covering launch planning, QA, cross-functional coordination, and go-live readiness. Programs you'll work across include PC-Plus, 12-week Medical Assistant, Phlebotomy, and others as we expand.
• Design operational infrastructure for new modalities. When we launch a new delivery model — partner-led enrollment, employer-sponsored sign-up, SSO integration, IT QA processes — you build the operational backbone that makes it work. You think through the implications before go-live, not after.
• Build scalable S4B ops processes. Own ongoing process design for areas like preceptor operations, admissions workflows, sponsorship management, and ops efficiency. The goal is always the same: fewer manual steps, better outcomes, more capacity for the team.
• Lead and develop two direct reports. Set clear goals, coach consistently, and build a team that can handle complexity with minimal escalation.
• Work cross-functionally. You'll need to align Product on tooling needs, coordinate with Learning on program readiness, and loop in CS and Solutions Architecture on client-facing implications. You're comfortable in all those rooms and good at getting to a shared plan.

Senior Operations Manager, B2B Operations Enablement

• Own the Surgical Tech enterprise program. You're responsible for how this program runs from the moment a health system signs to the moment their employees graduate and step into their roles. That includes onboarding, program delivery, partner reporting, and renewal readiness.
• Build enterprise playbooks. Design the operational blueprints that let us run this program consistently across multiple enterprise clients — onboarding workflows, escalation protocols, quality review frameworks, outcome reporting. These playbooks should work whether we have 3 partners or 30.
• Manage enterprise relationships. Serve as a senior point of contact for key enterprise partners. Understand their workforce goals, anticipate their concerns, and build the kind of trust that leads to expanded programs and long-term contracts.
• Align internal stakeholders. Customer Success owns the relationship. Solutions Architecture scopes the deal. Learning designs the curriculum. Product and Engineering build the tools. Your job is to make sure all of them are working toward the same outcomes for the client — and to resolve the friction when they're not.
• Lead and develop a team. Manage a team of operations managers and coordinators supporting the enterprise Surgical Tech program. Set clear expectations, develop your people, and build a team culture that can handle the complexity of enterprise delivery.

Group Operations Manager, Surgical Services

• Drive strategic initiatives to improve a large portion of the student journey from learning to job placement
• Design and implement experiments to improve student retention, learning, and placement outcomes, identifying opportunities for improved processes and automation at scale
• Optimize operations and metrics tracking for a growing team of student experience professionals, including coaches, instructors, and placement coordinators
• Own end-to-end projects, including revamping processes, scoping product features, and hiring student experience professionals
• Own and achieve the student success metrics, including learning outcomes, certification, placement, and satisfaction rates
• Work cross-functionally with product, learning, and engineering teams to provide visibility into students’ and student experience professionals’ feedback to help inform their product roadmaps

Group Manager, Operations

Marketing

• Own the B2B marketing strategy, roadmap, and success metrics, with clear alignment to company-level commercial goals
• Make explicit prioritization and tradeoffs across initiatives, audiences, and channels, focusing resources on the highest-impact opportunities
• Act as a senior cross-functional partner to Sales, Product, Learning, Solutions Architecture, and Client Success, leveraging market insights to align stakeholders and priorities.
• Define and own Stepful’s B2B positioning, messaging frameworks, value propositions, and competitive differentiation
• Lead market and competitive research to surface insights that shape positioning, GTM roadmap, and sales enablement
• Develop and maintain core product marketing assets and frameworks (e.g., pitch narrative, ICPs and personas, competitive battlecards, objection handling) that equip sellers to clearly and confidently tell the Stepful story
• Lead launches for new products, programs, and features; own end-to-end rollout including targeting, positioning, and sales collateral in close partnership with Product, Learning, and Solution Architecture teams.
• Lead B2B demand generation strategy, including account-based marketing, content-driven campaigns across channels, and events
• Position Stepful as a thought leader through compelling content marketing that builds trust in a risk-averse market

VP, B2B Marketing

Controller

• Own all aspects of accounting operations, including GL, AP, AR, payroll, revenue recognition, and tax compliance
• Prepare and review monthly, quarterly, and annual financial statements in accordance with US GAAP
• Lead preparation for and management of annual external audits with Big 4 accounting firm
• Oversee revenue recognition policies in accordance with ASC 606, ensuring accuracy for B2C and B2B subscription usage models
• Manage GL reconciliations and maintaining internal controls to ensure financial integrity
• Maintain compliance with federal, state, and local reporting requirements, including timely and accurate preparation of tax filings
• Implement and monitor internal controls to ensure compliance with audit requirements
• Optimize accounting workflows and documentation for scalability
• Partner with FP&A on budgeting, forecasting, and financial analysis
• Manage relationships with auditors, tax advisors, and other external partners
• Oversee an in-house and outsourced team of accounting professionals, including overseeing accounting operations for a recent acquisition
• Lead ongoing accounting ERP implementation with Rillet
• Drive process improvements to enhance accuracy, efficiency, and transparency

• Support program performance by driving execution against agreed-upon goals related to profitability, margin, and unit economics
• Partner with functional leaders to build and maintain program-level scorecards, including financial and qualitative metrics
• Execute against a program roadmap defined with the SVP of Growth, while surfacing insights, risks, and opportunities to inform prioritization and decision-making
• Identify gaps in performance and work with cross-functional partners to drive improvements
• Contribute to the development of business cases for program initiatives, investments, or optimizations
• Facilitate coordination across Sales, CS, Learning, and Ops to ensure teams are aligned on program priorities
• Support integrated planning processes across functions to drive cohesive execution
• Identify and escalate risks, misalignment, or tradeoffs impacting program outcomes
• Help drive accountability across teams for delivering against shared goals
• Support coordination with instructors, SMEs, and other stakeholders for key initiatives and B2B opportunities
• Prepare program performance updates, risks, and insights for senior leadership reviews
• Partner with leadership on external stakeholder interactions (e.g., accreditors, regulators, trade associations)
• Contribute program insights to resource allocation and prioritization discussions

Senior Manager, Healthcare Strategy – Operations

Business Operations

• Support program performance by driving execution against agreed-upon goals related to profitability, margin, and unit economics
• Partner with functional leaders to build and maintain program-level scorecards, including financial and qualitative metrics
• Execute against a program roadmap defined with the SVP of Growth, while surfacing insights, risks, and opportunities to inform prioritization and decision-making
• Identify gaps in performance and works with cross-functional partners to drive improvements
• Contribute to the development of business cases for program initiatives, investments, or optimizations
• Facilitate coordination across Sales, CS, Learning, and Ops to ensure teams are aligned on program priorities
• Support integrated planning processes across functions to drive cohesive execution
• Identify and escalates risks, misalignment, or tradeoffs impacting program outcomes
• Help drive accountability across teams for delivering against shared goals
• Support coordination with instructors, SMEs, and other stakeholders for key initiatives and B2B opportunities
• Prepare program performance updates, risks, and insights for senior leadership reviews
• Partner with leadership on external stakeholder interactions (e.g., accreditors, regulators, trade associations)
• Contribute program insights to resource allocation and prioritization discussions

Senior Manager, Business Operations

Product Marketing

• Program Performance & Execution Support
• Support program performance by driving execution against agreed-upon goals related to profitability, margin, and unit economics
• Partner with functional leaders to build and maintain program-level scorecards, including financial and qualitative metrics
• Execute against a program roadmap defined with the SVP of Growth, while surfacing insights, risks, and opportunities to inform prioritization and decision-making
• Identify gaps in performance and works with cross-functional partners to drive improvements
• Contribute to the development of business cases for program initiatives, investments, or optimizations
• Cross-Functional Coordination & Alignment
• Facilitate coordination across Sales, CS, Learning, and Ops to ensure teams are aligned on program priorities
• Support integrated planning processes across functions to drive cohesive execution
• Identify and escalates risks, misalignment, or tradeoffs impacting program outcomes
• Help drive accountability across teams for delivering against shared goals
• Stakeholder Management & Communication
• Support coordination with instructors, SMEs, and other stakeholders for key initiatives and B2B opportunities
• Prepare program performance updates, risks, and insights for senior leadership reviews
• Partner with leadership on external stakeholder interactions (e.g., accreditors, regulators, trade associations)
• Contribute program insights to resource allocation and prioritization discussions