Stepful

Program Manager

• Oversee content development projects, including refining existing programs and managing the successful launch of new programs
• Lead a team of curriculum developers and subject matter experts to support content creation efforts
• Establish and maintain rigorous quality control processes to ensure our educational programs consistently meet high standards of accuracy and relevance
• Experiment with new content modalities to enhance student learning experience, including skills lab, simulation, etc.
• Conduct and analyze data on program performance, learners engagement and outcomes. Use data driven insights to make informed decisions and drive program improvements

Learning Program Manager

Growth Marketing

• Own end-to-end paid media strategy across Meta, Google, and potential new channels. From planning through launch, optimization, and scale.
• Build and drive a continuous testing roadmap across different tactics, audiences, creative, messaging, and landing pages, translating results into actionable insights.
• Manage our Search agency, holding them accountable to performance goals and roadmap execution.
• Monitor performance daily, optimizing toward CAC and ROI targets while proactively identifying new growth opportunities.
• Own weekly KPI reporting, surfacing trends, efficiencies, and scaling opportunities, and sharing learnings across the team.
• Diagnose performance fluctuations and pinpoint the channel and business-level factors driving them.
• Partner with the creative teams and external agencies to rapidly produce high-performing video, UGC, influencer, and static assets.
• Stay current on platform updates, algorithm shifts, and industry trends to keep our paid social strategy ahead of the curve.
• Drive new acquisition and full-funnel growth ideas, playing an active role in shaping and running experiments.

Senior Manager, Growth Marketing

Revenue Operations

• Build and maintain dashboards and reports tracking pipeline health, bookings and revenue attainment, sales velocity, client health, and client retention across our B2B business
• Develop and manage cohort analyses, forecasting models, and ad hoc analyses that help leadership make fast, informed decisions and support routine board and All Hands meetings
• Own our core commercial metrics (bookings, bookings retention, time-to-close, activation rates, client health scores) and ensure consistent definitions and usage across teams
• Partner with Finance on bookings and revenue reporting
• Serve as a key admin and steward of HubSpot, ensuring data quality, pipeline hygiene, and process adherence across commercial teams
• Design and maintain scalable CRM workflows, properties, and stages that reflect how the business operates
• Identify and resolve data gaps or inconsistencies before they impact reporting or forecasting through building AI-automated data quality checks and enrichment workflows so inconsistencies are caught before humans notice them
• Own our GTM tech stack evaluation and integration (e.g., you decide what connects, how, and why)
• Partner with Sales, Client Success (CS), and Solution Architecture (SA) to document, optimize, and operationalize GTM processes from lead routing and handoff to renewal and expansion motions
• Support territory planning, account segmentation, and capacity modeling as we scale the commercial team
• Identify friction points in the pipeline funnel and propose data-backed solutions to remove them
• Be a go-to analytical resource for Sales, CS, SA, and leadership
• Build and deploy automated workflows across Claude, HubSpot, Slack, and our GTM stack to eliminate manual handoffs and reduce AE, CSM, and SA administrative burden
• Identify high-friction processes across the pipeline and replace them with scalable automation (e.g., lead routing, renewal triggers, health score alerts, onboarding sequences)
• Experiment with AI tools (Clay, ChatGPT, Claude, etc.) to enrich data, generate insights, and accelerate commercial team workflows

Revenue Operations Analyst

Marketing

• Own Stepful's applied brand across all marketing surfaces — marketing websites, landing pages, decks, one-pagers, digital assets, print, swag, and event collateral
• Build and maintain a unified print and digital marketing design system — templates, components, and guidelines that let the team produce on-brand work without bespoke design each time
• Rebuild and elevate our core marketing surfaces on that system, including stepful.com marketing pages, our employer-facing site, sales decks, and core collateral
• Partner with our Product Marketing Manager in a tight working rhythm — they supply message and positioning, you deliver the visual form, with fast turnaround on launches and campaigns
• Design polished, on-voice B2B client-facing materials that are accessible by default (WCAG 2.1 AA)
• Design landing pages and campaign assets for paid and lifecycle marketing, partnering with Growth on conversion experiments
• Bring print, swag, and event collateral production in-house with a consistent visual identity
• Raise the bar on brand consistency across every touchpoint as Stepful scales

Senior Brand Marketer

Director

• Own Stepful's security program end to end, leading our SOC 2 effort from readiness assessment through audit and ongoing compliance
• Define and enforce security policies, identity and access management, and least-privilege controls across the organization (SSO, MFA, access reviews)
• Support our B2B healthcare partnerships by owning security questionnaires, vendor assessments, and customer audit requests
• Own the full equipment lifecycle — procurement, MDM deployment, inventory, and seamless onboarding/offboarding for every employee
• Manage our SaaS application stack, including provisioning, access governance, vendor security reviews, and spend optimization
• Build scalable IT support processes and serve as the escalation point for day-to-day IT needs, rolling up your sleeves while the function is small
• Partner with Engineering on incident response, endpoint security, and infrastructure hardening
• Define the long-term IT roadmap and build, hire, and lead the team as Stepful's needs grow

Director, IT

Data Scientist

• Lead, mentor, and grow a team of three data analysts and engineers, setting the standard for rigor and craft
• Own Stepful's data platform end to end — pipelines, warehouse, transformation layer, and BI tooling — and its reliability and scalability
• Define and maintain the company's core metrics across the student journey (enrollment, engagement, completion, certification, placement) and business performance (CAC, LTV, retention)
• Build dashboards and self-serve analytics that put trustworthy data in every team's hands
• Partner with Growth and Product on experimentation — design, instrumentation, and analysis of A/B tests
• Deliver deep-dive analyses that shape strategic decisions, from program design to budget allocation
• Stay hands-on: write production SQL and Python, review your team's work, and take on the hardest technical problems yourself
• Establish data governance and quality practices that scale with the company

Data Lead

Chief of Staff

• Act as a trusted partner to the co-founders and leadership team
• Maintain a bird’s-eye view of key initiatives and organizational health across Stepful; proactively surface risks, tradeoffs, and opportunities to leadership and drive teams to clear decisions
• Represent leadership’s thinking accurately and handle confidential information with sound judgment
• Set agendas and follow up on action items so leadership time is spent on the highest-priority items
• Run the company’s operating system (“Rhythm of Business”)
• Translate leadership decisions and priorities into clear, actionable communication for the broader team (e.g., All Hands for both full-time and contractor teams)
• Facilitate quarterly and annual planning: Own and continuously improve Stepful’s core operating cadences (Monthly and Quarterly Business Reviews)
• Track company-wide KPIs and maintain the systems behind them, partnering with Finance to keep leadership’s source of truth accurate and up to date
• Lead executive, board, and investor communications
• Draft Board materials and monthly investor updates, assembling the underlying data analysis
• Capture and communicate the state of the business clearly and concisely for both internal and external audiences
• Drive cross-functional special projects end to end
• Own high-impact, cross-functional initiatives from problem definition through execution, working across teams like Learning & Operations, Growth, Product, Sales/Workforce Solutions, and more
• Dive into data and processes to find the insight that matters and turn it into action; build the analysis yourself where needed
• Support leadership on select external and partner relationships
• Set direction for company-wide events that celebrate wins and strengthen culture, partnering with the Employee Experience Manager to bring them to life (e.g., now-annual company-wide Stepfest offsite)

Product Manager

• Build the complete product strategy and roadmap for Stepful for Business.
• Partner with AEs, client success managers, and S4B operators to understand customer pain points.
• Own the full product lifecycle from discovery to execution and iteration.
• Collaborate with product designers and engineers to ship product quickly.
• Translate enterprise customer needs into strategic roadmaps.

Staff Product Manager, B2B

People Operations

• Own administration and ongoing optimization of Rippling across contractor and instructional staff populations, with support for HQ employees.
• Maintain high data integrity across all employee and contractor records - ensuring records are accurate, complete, and audit-ready at all times.
• Build and improve automations, workflows, and system processes as the workforce scales.
• Serve as the internal go-to for system questions, troubleshooting, and process guidance.
• Support key annual processes including open enrollment and any HRIS migrations or implementations.
• Partner with the compliance and legal teams to build and maintain Rippling workflows that capture the specific reporting requirements, classification rules, and documentation needs of our instructional workforce.
• Support payroll processing for hourly and program-based instructional staff in Rippling, ensuring accurate and timely pay runs.
• Manage compensation and rate changes, ensuring updates are reflected correctly in Rippling and processed on cycle.
• Coordinate contractor invoice and payment workflows, including final pay processing for offboarding contractors.
• Identify and resolve payroll discrepancies in partnership with Finance and the Associate Director of People Operations.
• Manage onboarding workflows for contractors and instructional staff - ensuring agreements are executed, documentation is complete, and system access is in place before day one.
• Own ongoing lifecycle administration: compensation changes, role or scope changes, status changes (including contractor-to-employee transitions), and record updates.
• Serve as the primary point of contact for employee relations matters for frontline team members - including performance management documentation (e.g., PIPs), manager guidance, benefits questions, and day-to-day HR support - escalating to the Associate Director as needed.
• Support leave management for frontline staff - tracking leave requests, coordinating documentation, and ensuring accurate reflection in payroll and records.
• Manage offboarding for contractors and instructional staff - documentation, system access removal, final pay coordination, and agreement closure.
• Track and manage program contract renewals for instructional staff - maintaining a system of record for active agreements, renewal dates, and rate structures, and partnering with Legal to ensure renewals are executed on time.
• Support execution of company-wide People programs and initiatives led by the Associate Director of People Operations, including performance review cycles, policy rollouts, and employee communications.
• Manage logistics for the performance review cycle - tracking timelines, coordinating with managers, and ensuring process runs on schedule.
• Support the preparation and distribution of People team communications and program materials across the full employee population.
• Take on ad hoc People Ops projects as the team and company scale, stepping in where execution support is needed most.

People Operations Specialist

Art Director

• Define the vision and strategy for Stepful’s learning offering based on student needs, business priorities, and healthcare workforce demand.
• Develop and own the roadmap for new programs, curriculum improvements, assessments, and learning modalities.
• Lead the end-to-end development and launch of high-quality online and blended healthcare programs.
• Build repeatable processes to develop, maintain, and improve curriculum efficiently across a growing portfolio of programs.
• Develop new learning modalities and apply AI and emerging technologies to personalize learning, improve engagement, and strengthen skill development.
• Build strong relationships with healthcare employers, academic experts, and industry organizations to understand emerging learning and workforce needs.
• Partner closely with Operations, Compliance, and Workforce Solutions to incorporate student and instructor feedback and shape the broader learning experience.

Director, Learning Design

Instructor

• Teach highly-engaging, live, virtual classes over Zoom four times a week
• Classes are held Mon - Thurs, during afternoon hours in EST timezone
• Communicate regularly with students over email and other community tools
• Provide ongoing support, troubleshoot issues, and prepare and plan for future modules, as needed
• Deliver clear, engaging instruction aligned to Stepful’s standardized curriculum
• Support students in understanding Sterile Processing concepts across CRCST exam domains
• Assess student understanding through assignments, quizzes, and in-class participation
• Provide timely feedback and targeted remediation to students who are struggling academically or with confidence
• Document student progress, attendance, and performance in Stepful systems
• Collaborate with Stepful’s learning team to ensure alignment with program goals and student needs
• Offer insights to improve the student experience and curriculum delivery

Sterile Processing Instructor

• Own instructor scheduling across 90+ instructors and active certificate programs, ensuring every cohort has the right instructor at the right time
• Coordinate sub coverage when instructors are unavailable, maintaining continuity for students
• Handle invoice operations — reviewing, processing, and tracking instructor invoices accurately and on time
• Own cohort setup operations, ensuring every program is configured and ready to launch without friction
• Serve as the operational point of contact for instructors, fielding questions and resolving scheduling issues as they arise
• Coordinate and support a network of 1099 coaches who provide first-line support to Stepful students
• Lead onboarding of new coaches and drive continuous improvement and best practice sharing to ensure communication reflects Stepful's supportive tone
• Meet weekly 1:1 with coaches to review student load, provide actionable feedback, and support their development
• Assess coach quality and provide constructive guidance on how they can best support students
• Track student, cohort, and partner-level outcomes — including retention, graduation, certification, externship placement, and job placement rates
• Run weekly or biweekly cohort-specific task force meetings to assess progress and hit success metrics
• Proactively maintain data and reports to support the client success team
• Communicate with enterprise partners on student progress

Student Success Program Manager

• Oversee day-to-day operations of the LXMO certificate program, ensuring effective and consistent program delivery
• Monitor student progress and educational outcomes, identifying and addressing gaps to maintain program quality
• Support the state approval process, including preparation of required documentation, reporting, and correspondence with the SCRQSA and any applicable accrediting bodies
• Participate in didactic instruction as appropriate to program needs
• Serve as a point of contact for program instructors and students, facilitating communication and escalating issues to the appropriate Stepful team
• Participate in instructor interview processes as a subject matter expert
• Maintain current knowledge of the LXMO field (in the state of South Carolina), relevant state regulations, and best practices in allied health education through ongoing professional development

Adjunct Program Director – Limited Radiography

Attorney

• Ongoing trade school reports, renewals, and submissions (estimated 3-5 per month of varying degrees of complexity)
• Complete trade school licenses in outstanding jurisdictions
• Maintain instructor and agent registration across licensed jurisdictions
• Creation of internal resources to support cross functional teams
• Develop use cases for AI in areas such as compliance monitoring, research, and workflow automation. Critically assess the risks, benefits, and ethical considerations of applying AI within a regulatory compliance context to ensure responsible and effective deployment.
• Manage and support key projects across Stepful, collaborating with cross-functional team members at all levels to execute Legal Compliance & Public Affairs-driven initiatives efficiently
• Create and maintain robust information management processes for the storage of critical Legal Compliance & Public Affairs documents, including state licenses, corporate governance materials, policies, and project tracking information. You will ensure that our Legal Compliance & Public Affairs information is organized, accessible, and compliant.
• Drive the adoption and optimization of tools to deliver meaningful improvements and measurable efficiencies for the Legal Compliance & Public Affairs team

Legal Operations Associate

Product Marketing

• Develop a clear, research-backed point of view on the buying journey and key personas (CNOs, CHROs, Workforce leaders, CEOs) that guides messaging across every channel
• Audit existing messaging across the website, sales decks, one-pagers, and other collateral, and ship updated materials with cleaner, more impactful, and consistent positioning
• Own naming and positioning for B2B product features and components as our product suite expands
• Partner with Product to build a tiered product launch process, including GTM motions for current products and upcoming launches
• Lead cross-functional launch coordination, ensuring Sales, Marketing, and Customer Success are enabled and aligned before every release
• Build and maintain core sales enablement materials—battlecards, objection-handling guides, competitive positioning—that allow AEs to bring our positioning to market effectively
• Produce client case studies that demonstrate Stepful’s impact and give sales credible proof points for the field
• Develop thought leadership that supports branding and demand generation goals
• Drive ongoing competitive intelligence research and keep our competitive positioning current as the market evolves