Student Success Program Manager

Stepful

Student Success Program Manager handling instructor logistics and supporting student career searches at a healthcare education platform. Managing operations for certificate programs and student coach networks.

Posted 6/26/2026full-timeRemote • 🇺🇸 United StatesEntry Level💰 $63,000 - $74,000 per yearWebsite

About the role

Key responsibilities & impact

Own instructor scheduling across 90+ instructors and active certificate programs, ensuring every cohort has the right instructor at the right time
Coordinate sub coverage when instructors are unavailable, maintaining continuity for students
Handle invoice operations — reviewing, processing, and tracking instructor invoices accurately and on time
Own cohort setup operations, ensuring every program is configured and ready to launch without friction
Serve as the operational point of contact for instructors, fielding questions and resolving scheduling issues as they arise
Coordinate and support a network of 1099 coaches who provide first-line support to Stepful students
Lead onboarding of new coaches and drive continuous improvement and best practice sharing to ensure communication reflects Stepful's supportive tone
Meet weekly 1:1 with coaches to review student load, provide actionable feedback, and support their development
Assess coach quality and provide constructive guidance on how they can best support students
Track student, cohort, and partner-level outcomes — including retention, graduation, certification, externship placement, and job placement rates
Run weekly or biweekly cohort-specific task force meetings to assess progress and hit success metrics
Proactively maintain data and reports to support the client success team
Communicate with enterprise partners on student progress

Requirements

What you’ll need

3+ years in operations, program coordination, or workforce/staffing operations
Experience managing scheduling across a distributed workforce — instructors, contractors, tutors, or shift workers
Strong tool-builder in Google Sheets and/or Airtable
Ability to work closely with the hiring manager during a fast-moving leave coverage period, including multiple weekly check-ins and operational planning sessions
Excellent async communicator who can coordinate across multiple teams using Slack
Comfortable operating with SOPs in hand but limited ramp time
Healthcare or education workforce experience is a plus, not required
Start-up experience is a plus, not required
Willingness and ability to work a EST time zone schedule, Monday through Friday

Benefits

Comp & perks

Meaningful Equity Stake
Subsidized Medical, Dental, and Vision insurance plan options
401(k)
FSA, HSA and commuter benefits
Learning stipend
Open vacation policy, including:
Guidance of 15 days PTO annually
Stepful closed the last week of December
15 work-from-anywhere days
10 public holidays observed for 2026

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

operations managementprogram coordinationschedulinginvoice processingdata trackingcohort setupquality assessmentreport maintenancetask force managementstudent outcome tracking

Soft Skills

communicationleadershipproblem-solvingfeedback deliveryteam coordinationadaptabilitysupportive tonecontinuous improvementrelationship buildingasync communication