Community Manager
Casebook PBC
Salary
💰 $100,000 - $110,000 per year
Job Level
Mid-LevelSenior
About the role
- Interface with law firms across the country, working alongside our team of experienced Account Executives to expand our client base and grow our market presence.
- Drive new and existing business, tracking sales targets and staying accountable to your personal KPIs.
- Serve as the primary point of contact for your book of clients, responsible for developing and maintaining long-term relationships.
- Support clients via phone and email with professionalism, timeliness, and exceptional communication skills–always operating with a hospitality mindset.
- Consult with clients, answer their questions, anticipate their needs, and offer helpful and effective solutions to secure conversion.
- Monitor and analyze client usage of our product and services, acting proactively to increase product adoption and revenue within your book of business.
- Conduct virtual demonstrations of Steno’s products for prospective clients.
- Work cross-functionally with internal teams to keep up with new product and service releases and updates, including providing front-line feedback and objections to help us forecast market needs.
- Travel to company-sponsored events and client functions to develop rapport, establishing new business relationships and deepening existing relationships.
Requirements
- 3 - 5 years of experience in a similar role, or have relevant Account Management or Sales experience.
- Outside Sales experience and a proven track record.
- Enjoy selling out in the field; expected to be in the field 3-4 days a week in this role.
- You're a high-activity, metrics-focused salesperson; understand the concepts of a predictable revenue model and can adapt experience to meet Steno’s specific sales targets.
- Experienced with case management software or matter management.
- Quick learner and comfortable picking up new systems and processes.
- Comfortable in a high-tech environment and are already a power user of tech in your daily work life.
- Familiarity with Google Workspace, CRMs, and digital-first communication are a must.
- Skilled in solution selling, have exceptional listening skills, verbal and written communications skills, and presentation skills.
- Verbal reasoning skills are critical in our sales environment.
- Desire to work with a fast-paced and quickly growing tech start-up and enthusiastic about the opportunity for growth within the company.
- Conscientious, responsive, and professional teammate who views everyone as a client and strives to build strong, and cross-functional relationships.
