Manager, Strategic Customer Success
ServiceTitan
Customer Success Manager
RouteSmart Technologies
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $100,000 - $120,000 per year
Job Level
Mid-LevelSenior
About the role
- We are seeking a dynamic and experienced Manager, Customer Success to lead a team of Customer Success Managers (CSMs) in delivering exceptional service and value to our municipal and private sector clients. This role is pivotal in driving customer satisfaction, retention, and expansion by optimizing team performance, refining processes, and enhancing systems. You will be responsible for mentoring a high-performing team, implementing scalable success strategies, and serving as a key liaison between customers and internal stakeholders.
Requirements
- 3+ years of direct people management experience in a Customer Success or Account Management role. 5+ years of experience in Customer Success, preferably in a SaaS or technology-driven environment. Proven track record of improving customer retention, satisfaction, and team performance. Strong understanding of customer success platforms (e.g., Gainsight, Totango, ChurnZero) and CRM systems (e.g., Salesforce). Excellent communication, leadership, and interpersonal skills. Analytical mindset with the ability to interpret data and translate insights into action. Experience working with municipal or environmental services clients is a plus. 25% travel
