RouteSmart Technologies

Product Manager

• Lead strategic planning to achieve business goals by identifying and prioritizing development initiatives and setting timetables for the evaluation, development, and deployment of all products and services.
• Develop and manage a structure to support the growth of the company and its offerings.
• Develop and maintain key alliances with customers, haulers and software/hardware and service providers.
• Develop the product roadmap to ensure a solid product pipeline that meets client needs and business objectives.
• Establish supporting processes for development, design, and introduction of new products and services.
• Lead business case analysis for developing and validating new products and services.
• Establishing and maintaining key performance indicators, and communicating these items, on a regular basis, to the personnel working in this area, to track the status and success of the product commercialization function.
• Planning for all product development efforts to include the subsequent testing, release and production needs
• Evaluating new technologies and solutions in the market and being responsible for keeping abreast of trends that may impact the Company
• In partnership with the company’s leadership, identify opportunities and risks for delivery, including identification of competitive services, opportunities for innovation, and assessment of marketplace obstacles and technical hurdles to the business success.
• Define and collaborate on the overall product commercialization process
• Establish the procedures, policies and process within the role as well as interaction with other departments outside of Product Development.

Financial Planning and Analysis

• Calculate monthly, quarterly, and annual sales commissions based on approved compensation plans relating to Account Executives, Sales Managers, Sales Engineers, Sales Development Reps, Customer Success Managers, and Technical Account Managers.
• Maintain and update commission tracking spreadsheet and produce thorough process documentation.
• Assist in modeling new commission plans and incentive structures.
• Work to standardize and improve the commission model, methodology, and processes to ensure calculation consistency, accuracy, and efficiency.
• Support payroll with timely submission of commission payments.
• Assist FP&A Manager with the monthly preparation and review of CARR/ARR reporting.
• Assist with monthly reconciliations of CARR/ARR reporting – CARR vs ARR backlog, ARR to GAAP Revenue Reconciliation, ARR to CRM subscriptions, and other ad-hoc projects.
• Collaborate with various departments (Sales, Marketing, Operations, etc.) to collect commission plans and relevant data used in the calculation.

FP&A / Commission Analyst

Implementation Specialist

• Join a team responsible for guiding customers through their implementation journey with Routeware solutions.
• Initially, focus on Smart Cities software, working with customers’ waste management and street maintenance data.
• Gather and analyze data, build and validate models, interact with customers to ensure quality of service, and deliver operational routes with documentation.
• Consult with Clients on solutions to accommodate current and future business needs.
• Complete system configurations to meet business requirements.
• Interpret data, analyze results using statistical techniques, and provide ongoing reports.
• Develop and implement databases, data collection systems, data analytics, and optimization strategies.
• Acquire data from primary or secondary sources, maintaining databases/data systems.
• Identify, analyze, and interpret trends in complex data sets.
• Filter and “clean” data to locate and correct problems.

Implementation Consultant

Consultant

• Customer workshops and consultation
• Support and, over time, lead customer-facing data migration and integration workshops across Routeware products, helping guide customers through concepts, options, and best practices.
• Participate in discovery and design sessions to understand customer data models, integration needs, and constraints, and help translate these into clear implementation steps.
• API, ESRI/GIS, and integration guidance
• Develop working knowledge of core product APIs and standard integrations and explain them in clear, customer-friendly language.
• Support discussions on integration approaches in partnership with Data and Delivery teams, helping customers understand tradeoffs, complexity, and risk.
• Data quality and migration support
• Build expertise in data quality and migration concepts such as mapping, transformation, validation, and reconciliation.
• Assist delivery and data teams when customers encounter complex data, legacy systems, or non-standard integration scenarios, helping surface issues and escalate appropriately.
• Reusable education and enablement
• Help design and build reusable education resources, including PowerPoint decks, video walkthroughs, FAQs, how-to guides, and customer playbooks for data migration and integrations.
• Contribute to standardizing and improving workshops, templates, and best practices to ensure consistent, high-quality guidance across teams.
• Office hours and change management
• Participate in regular office hours for internal teams and customers, answering questions about data migration, integrations, and tooling.
• Support change management for new processes and tools by helping communicate updates, training teams, and collecting feedback.
• Cross-functional partnership
• Partner closely with the Data team to align on migration approaches, tooling, and quality standards.
• Represent customer integration perspectives in cross-functional discussions and share recurring customer pain points or needs with Product and Data teams.

Product Manager

FP&A / Commission Analyst

Implementation Consultant

Integration Consultant