RouteSmart Technologies

Field Engineer

• Installation of computer and hardware components on large commercial trucks.
• Troubleshoot and resolve installation issues in a timely and professional manner.
• Provide technical assistance to the technical Support Team.
• Assist in the preparation of customer shipments, including light in-house component assembly, hardware configuration, unit burn-in, data logging, and packing/shipping.
• Process return material authorizations (RMAs).
• Efficient administration of work, both internally and externally (paperwork and record keeping).
• Unit repairs, both hardware and software, including troubleshooting/ being able to clearly communicate with development engineers any issues/bugs found.
• Other Duties as Assigned.

Field Service Technician

People Operations

• Become proficient with relevant internal tools and software
• Collaborate with senior and junior staff to learn processes and workflows
• Report creation, presentations, and analysis of industry trends or internal findings for assigned departments
• Participation in team, department, and company-wide meetings
• Provide support to the People Operations team
• Assist with Open Enrollment activities, including employee communications, benefits enrollment support, and troubleshooting issues
• Learn and support 401(k) administration processes, including employee questions and coordination with providers
• Gain exposure to employee relations by shadowing the team, helping draft communications, and supporting case documentation

HR/People Operations Intern

Account Executive

• Achieve monthly, quarterly, and annual sales targets established by the CRO
• Achieve lead generation, prospecting, and other sales management goals designed to build an optimal sales pipeline.
• Personally, develop strong, long-term relationships and referrals with senior management within assigned territories.
• Manage the end-to-end sales process for all opportunities, including initial client communication, on-site presentations, RFI response, RFP submission, negotiation, and deal signing.
• The candidate is the focal point for all communication and sales activities with prospects.
• Work closely with Routeware’s pre-sales, post-sales, and executive management teams to ensure that proposed offerings and services fully meet customers’ business and technology needs.
• Adhere to all Routeware Sales, Human Resources, and corporate ethical policies, standards, and guidelines.
• Demonstrate strong personal communication and presentation skills to establish interest, credibility, and trust.
• Travel regularly to regional prospect and customer locations to support lead generation, sales presentations, contract negotiations, and ongoing relationship-building

Account Executive, Municipalities

Customer Success Manager

We are seeking a dynamic and experienced Manager, Customer Success to lead a team of Customer Success Managers (CSMs) in delivering exceptional service and value to our municipal and private sector clients. This role is pivotal in driving customer satisfaction, retention, and expansion by optimizing team performance, refining processes, and enhancing systems. You will be responsible for mentoring a high-performing team, implementing scalable success strategies, and serving as a key liaison between customers and internal stakeholders.

Manager

The Manager, Professional Services at Routeware oversees a team of Implementation Consultants responsible for delivering exceptional customer experiences throughout the deployment of Routeware’s products. This individual will lead and develop the team, ensure consistent delivery of customer-facing projects, and drive continuous improvement in processes and methodologies. This role requires a balance of people leadership, operational oversight, and customer-facing engagement to ensure successful outcomes for both clients and Routeware. Responsibilities include team leadership & development; customer experience & delivery oversight; operational excellence & process improvement.

Field Service Technician

HR/People Operations Intern

Account Executive, Municipalities

Customer Success Manager

Professional Services Manager