RouteSmart Technologies

Consultant

• Customer workshops and consultation
• Support and, over time, lead customer-facing data migration and integration workshops across Routeware products, helping guide customers through concepts, options, and best practices.
• Participate in discovery and design sessions to understand customer data models, integration needs, and constraints, and help translate these into clear implementation steps.
• API, ESRI/GIS, and integration guidance
• Develop working knowledge of core product APIs and standard integrations and explain them in clear, customer-friendly language.
• Support discussions on integration approaches in partnership with Data and Delivery teams, helping customers understand tradeoffs, complexity, and risk.
• Data quality and migration support
• Build expertise in data quality and migration concepts such as mapping, transformation, validation, and reconciliation.
• Assist delivery and data teams when customers encounter complex data, legacy systems, or non-standard integration scenarios, helping surface issues and escalate appropriately.
• Reusable education and enablement
• Help design and build reusable education resources, including PowerPoint decks, video walkthroughs, FAQs, how-to guides, and customer playbooks for data migration and integrations.
• Contribute to standardizing and improving workshops, templates, and best practices to ensure consistent, high-quality guidance across teams.
• Office hours and change management
• Participate in regular office hours for internal teams and customers, answering questions about data migration, integrations, and tooling.
• Support change management for new processes and tools by helping communicate updates, training teams, and collecting feedback.
• Cross-functional partnership
• Partner closely with the Data team to align on migration approaches, tooling, and quality standards.
• Represent customer integration perspectives in cross-functional discussions and share recurring customer pain points or needs with Product and Data teams.

Integration Consultant

Full-stack Engineer

• Lead ownership of product development for one or more RouteSmart products
• Plan and manage engineering resources for products within assigned scope
• Motivate, mentor, and oversee Software Engineers, providing design oversight and peer code reviews
• Serve as a primary technical point of contact for client interaction related to product design and development status
• Lead direction and review of both UI and backend code architecture and implementation
• Design, write, test, and maintain well-structured, efficient, and secure code following software development best practices
• Research and evaluate emerging industry standards and technologies to improve application quality, performance, and security
• Ensure desktop and web applications adhere to best practices for security, session management, and scalability
• Perform other duties and responsibilities as assigned
• Provide off-hours support in rare circumstances, as needed

Lead Software Engineer

Cloud Engineer

• Assist in researching, designing, and implementing secure, scalable, and cost-effective IT infrastructure, systems, security components, standards, and services.
• Maintain, troubleshoot, and resolve issues related to infrastructure, systems, services, security, and accounts.
• Continuously monitor the health and performance of the AWS infrastructure, systems, and accounts, identifying issues and implementing solutions for improved efficiency.
• Analyze components, logs, services, and specific tools as needed.
• Implement, enforce, and configure security policies, controls, services, identity management, and other security measures to protect from unauthorized access and cyber threats.
• Stay up-to-date on technology trends and best practices, adapting to evolving cloud IT technologies and management approaches.
• Communicate effectively and create accurate documentation of designs, configurations, processes, and procedures.
• Collaborate closely with other team members on projects and tasks, ensuring seamless integration and support for IT initiatives.
• Perform other related duties and responsibilities as assigned.

Database Administrator

• Mentor Database Administrator staff in coordination with VP of Product Development and DBA Team Lead, including task assignment and review.
• Stay current on PostgreSQL (Aurora) and AWS database technologies; recommend and integrate new solutions into RouteSmart products.
• Develop maintenance roadmaps for AWS database services to ensure timely patching and updates.
• Design and implement logical and physical database structures based on customer requirements.
• Provide guidance on database standards and procedures.
• Collaborate with development and architecture teams to ensure smooth PostgreSQL transition to production.
• Lead implementation of Multi-AZ and cross-region support, including migration to Aurora Global Database.
• Implement automated methods and best practices for PostgreSQL configurations in production and non-production environments.
• Manage backup/recovery functions for large PostgreSQL environments.
• Monitor system health and performance; set up alerting mechanisms.
• Manage user accounts, database security, and performance tuning.
• Plan and coordinate system upgrades and capacity planning.
• Manage Disaster Recovery environment and resolve incidents promptly.
• Generate detailed reports on PostgreSQL processes and resource usage.
• Other duties as assigned.

Senior Database Administrator

• Design and develop logical and physical database structures based on customer requirements.
• Provide guidance on database standards and procedures.
• Collaborate with development, architecture, and release teams to ensure smooth PostgreSQL transition to production.
• Lead implementation of Multi-AZ and cross-region support, including migration to Aurora Global Database.
• Implement automated methods and best practices for PostgreSQL configurations in production and non-production environments.
• Manage backup/recovery functions for large PostgreSQL environments.
• Monitor system health and performance; set up alerting mechanisms.
• Manage user accounts, database security, and performance tuning.
• Plan and coordinate system upgrades and capacity planning.
• Manage Disaster Recovery environment and resolve incidents promptly.
• Generate detailed reports on PostgreSQL processes and resource usage.
• Other duties as assigned.

DevOps Engineer

• Prototype and develop cloud-native architecture solutions in AWS using services such as EC2, S3, DMS, IAM, Route53, RDS, VPC, Lambda, SQS, SNS, EKS, CloudWatch, API Gateway, Cognito, Kinesis, OpenSearch, and more.
• Implement and maintain infrastructure-as-code using tools like CloudFormation and Terraform.
• Design, manage, and maintain automation for operational tasks and processes.
• Develop and maintain roadmaps for AWS infrastructure updates and patches.
• Define and deploy monitoring, metrics, and logging systems.
• Support initiatives to improve system availability, scalability, and resilience (multi-AZ, multi-region, self-healing systems).
• Stay current with AWS technologies and recommend tools and services for integration into RouteSmart environments.
• Automate software builds and deployments (CI/CD).

Support Engineer

• Provide direct, high-quality technical support to customers across our products and services.
• Troubleshoot complex technical issues and serve as an escalation point for team members.
• Maintain deep product knowledge and continuously develop expertise to support evolving technologies.
• Act as a mentor and role model for support team members, sharing best practices and encouraging skill development.
• Provide daily operational oversight, including queue management, case assignment, and issue prioritization.
• Offer coaching, informal training, and constructive feedback to strengthen team performance.
• Monitor support activity and ensure service level agreements (SLAs) and quality standards are met.
• Assist in documenting processes, troubleshooting guides, and knowledge base articles.
• Partner with the Head of Support Operations to identify trends, escalate systemic issues, and recommend process improvements.
• Contribute to strategic support initiatives, helping to shape processes, tools, and customer experience improvements in partnership with leadership.

Technical Support Supervisor

Technical Account Manager

• Provide product expertise to clients and develop a deep understanding of client’s business practices and operating environment.
• Monitor support request flow for assigned clients and aggregate common issues for broader resolution (i.e. product enhancements, training, etc.)
• Become intimately involved with clients’ configurations and architecture to assist with outcomes.
• Work closely with PDE (Product Development & Engineering) to identify features and functionality that are trending among Routeware customers that will provide more value to customers, as well as provide opportunities for revenue growth.
• Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors
• Develop and understand the client’s technical environment, product configurations, and business processes.
• Liaise with engineering teams to resolve escalated technical issues where appropriate.
• Assist with challenging client requests or issue escalations as needed .
• Cultivate a strong culture of talent development .
• Instill a customer-first culture, focused on placing Routeware customers at the forefront of every business decision .
• Focus on scalability and a growth mindset with a detailed focus on providing exceptional service to Routeware customers.
• Understands Routeware technology, product offerings, and industries served.
• Fosters and promotes innovative thinking and collaboration across teams
• Mentors team and cross teammembers, helping them to develop skills and capabilities in support of their professional growth
• Leads and contributes to Account Management initiatives as needed
• Ability to travel up to 50%

Product Manager

• Manage the development of mobile applications
• Work with clients, sales, and support teams to gather and prioritize RouteSmart product and customer requirements
• Develop user stories in the Agile development process for new features and enhancements in RouteSmart products
• Assist in prioritizing tasks and features for inclusion in future releases
• Ensure timely development and delivery of prioritized tasks and features
• Communicate product direction and progress toward releases across the organization
• Serve as product manager for specific features or custom development efforts
• Validate reported bugs and collaborate with client services on issue resolution
• Provide testing and quality assurance for new features and bug fixes
• Support processes for bug tracking and enhancement requests with client services
• Perform other duties and responsibilities as assigned

Senior Product Manager

Customer Success Manager

• Help municipalities and haulers leverage digital communication and fleet management software
• Guide customers along their journey to be successful in their goals
• Ensure customers renew their subscriptions and grow their product portfolio
• Consult with customers on best practices throughout their journey with Routeware
• Analyze data and usage to make additional product and/or waste program recommendations
• Be the voice of the customer, working closely with Sales, Customer Support, Field Reps, and Product team