RouteSmart Technologies

Implementation Specialist

• Guide customers through their implementation journey with Routeware solutions
• Focus on Routeware Elements software, working with waste management and street maintenance data
• Gather and analyze data, build and validate models
• Interact with customers to ensure quality of service and deliver operational routes with documentation
• Cross-train with all products to effectively implement entire suite of offerings
• Consult with clients on solutions to accommodate business needs
• Complete system configurations
• Interpret data and analyze results using statistical techniques

Implementation Consultant

Accountant

• Review agreements to determine the correct revenue treatment under the guidance of ASC 606.
• Investigate billing, contract, and revenue recognition issues to determine root causes and implement corrective actions.
• Assist in month-end close process and prepare revenue related account reconciliations
• Assist in documentation/implementation of revenue accounting processes and internal controls.
• Support business processes by partnering with other departments, including but not limited to Sales, Revenue Operations, Legal, FP&A, and Corporate Accounting.
• Collaborate cross-functionally to address customer billing concerns, system errors, and process inefficiencies.
• Participate in various system automation and enhancement projects to promote more timely and accurate financial reporting
• Support request for either financial or tax authority audit or review, and other ad-hoc requests

Revenue Accountant

Product Designer

• Define and lead Routeware’s multi-year UX strategy across the product portfolio, with an explicit prioritization framework for where to invest first.
• Drive convergence of visual language, interaction patterns, and information architecture across acquired and native products.
• Build and own a scalable design system (components, tokens, patterns, accessibility primitives) usable by all product squads.
• Establish UX, UI, and accessibility standards (WCAG 2.2 AA minimum) and the governance to keep them enforced as products evolve.
• Operationalize UX inside our agile process: discovery, research, prototyping, validation, and release readiness — without becoming a bottleneck.
• Define how PMs, engineers, and designers collaborate at each phase, including lightweight rituals like design reviews, critique, and handoff.
• Directly manage and grow our existing UX designer. Mentor, develop, and unblock. Build the hiring plan and org design for the function as the team scales.
• Establish scalable, lightweight research practices the team can run with: usability testing, journey mapping, and customer feedback synthesis.
• Define and own UX-specific success metrics (task completion, time-to-value, usability scores, onboarding friction). Co-own product adoption and retention metrics with Product, and drive continuous UX improvement through experimentation.
• Use AI tooling fluently to accelerate the team’s work — prototyping (Figma AI, v0, similar), research synthesis, content generation, and design QA.

Director of UX

Solutions Engineer

• Work directly with solid waste management clients to understand their service operations and technical needs
• Design and configure Routeware’s platform solutions, including route optimization, GPS tracking, data analytics, and reporting systems
• Demonstrate product features and benefits through technical presentations and live deployments
• Provide technical guidance and support during pre-sales consultations, onboarding, and ongoing system operations
• Customize integrations with existing client systems, including ERP, billing, and fleet management software
• Collaborate with Routeware’s product team to communicate client feedback and help shape future product enhancements
• Develop training materials, user guides, and documentation to ensure successful client adoption
• Stay informed about industry trends, regulatory requirements, and emerging innovations in solid waste management technology

Solutions Engineer – Consultant

Account Executive

• Achieve monthly, quarterly, and annual revenue targets within assigned territory and accounts.
• Develop and execute strategic account plans to identify, engage, and expand opportunities with prospective customers.
• Build and maintain relationships with executive-level stakeholders, including Public Works Directors, City Managers, Operations Leaders, and other key decision-makers.
• Manage the end-to-end sales process, including prospecting, discovery, solution presentations, proposal development, contract negotiations, and deal closure.
• Lead customer discovery conversations to understand operational challenges, business objectives, and technology requirements.
• Coordinate internal resources including Sales Engineering, Product, Customer Success, and Professional Services to deliver compelling customer solutions.
• Maintain accurate opportunity forecasting and pipeline management within CRM systems.
• Represent Routeware at industry events, conferences, customer meetings, and networking opportunities.
• Develop a deep understanding of Routeware's products, market position, and competitive landscape.
• Collaborate with Marketing and Business Development teams to generate pipeline and expand market presence.
• Travel as needed to support customer meetings, presentations, and industry events.

Strategic Account Executive

Full-stack Engineer

• Report directly to the Manager, Software Engineering and is responsible for designing, developing, and supporting modern, scalable applications and services as part of a next-generation platform initiative.
• Play a key role in building a new generation of software that redefines how products are designed, developed, and delivered.
• Contribute to AI-assisted engineering workflows, building cloud-native systems, and help shape the future of software development at RouteSmart.
• Develop high-quality code, collaborate across teams, and contribute to the definition of new engineering standards.
• Integrate AI capabilities into systems for real-time decisioning, automation, and unstructured data processing.
• Design and operate resilient, cloud-agnostic infrastructure (initially AWS) using Docker and Terraform.
• Build and manage modern CI/CD pipelines to enable safe and frequent delivery.
• Review and validate AI-generated code to prevent security vulnerabilities (OWASP Top 10) and performance issues.
• Serve as the final human validator for AI-driven architectural and logical decisions.

Software Engineer

Product Manager

• Roadmap Execution & Delivery: Partner closely with the Director of Product and our senior PM to execute the product line roadmap.
• Own daily execution: discovery, story writing, sprint planning, acceptance criteria, and validation.
• Ship clean, on time, and with quality.
• Resident Experience Mindset: Bring a consumer-PM sensibility to your work — care about UX quality, engagement, friction, and behavior change.
• Help hold the line on the resident experience while delivering features the municipal buyer needs (configurability, reporting, compliance).
• Cross-Product Collaboration: Contribute to integration work between Customer Engagement and the broader Routeware platform.
• Partner with PMs on adjacent product lines as we work toward a more unified portfolio.
• Distributed Delivery & Engineering Partnership: Work effectively with a distributed engineering team that includes offshore developers.
• Write specs that don’t require a hallway conversation to interpret.
• Run sprint ceremonies in an async-friendly way.
• AI Feature Delivery: Help identify, scope, and ship AI-powered capabilities in the resident journey — smarter search, conversational sorting guidance, personalized education, contamination reduction.
• Launch & Adoption: Partner with Marketing, CS, and Support on go-to-market — release readiness, internal enablement, customer comms, and adoption tracking after launch.
• Voice of Customer & Measurement: Stay close to Support and Customer Success — triage escalations, feed real-world signal back into the roadmap, and track KPIs for your scope (adoption, engagement, education effectiveness).