RouteSmart Technologies

Solutions Engineer

• Work directly with solid waste management clients to understand their service operations and technical needs
• Design and configure Routeware’s platform solutions, including route optimization, GPS tracking, data analytics, and reporting systems
• Demonstrate product features and benefits through technical presentations and live deployments
• Provide technical guidance and support during pre-sales consultations, onboarding, and ongoing system operations
• Customize integrations with existing client systems, including ERP, billing, and fleet management software
• Collaborate with Routeware’s product team to communicate client feedback and help shape future product enhancements
• Develop training materials, user guides, and documentation to ensure successful client adoption
• Stay informed about industry trends, regulatory requirements, and emerging innovations in solid waste management technology

Solutions Engineer – Consultant

Account Executive

• Achieve monthly, quarterly, and annual revenue targets within assigned territory and accounts.
• Develop and execute strategic account plans to identify, engage, and expand opportunities with prospective customers.
• Build and maintain relationships with executive-level stakeholders, including Public Works Directors, City Managers, Operations Leaders, and other key decision-makers.
• Manage the end-to-end sales process, including prospecting, discovery, solution presentations, proposal development, contract negotiations, and deal closure.
• Lead customer discovery conversations to understand operational challenges, business objectives, and technology requirements.
• Coordinate internal resources including Sales Engineering, Product, Customer Success, and Professional Services to deliver compelling customer solutions.
• Maintain accurate opportunity forecasting and pipeline management within CRM systems.
• Represent Routeware at industry events, conferences, customer meetings, and networking opportunities.
• Develop a deep understanding of Routeware's products, market position, and competitive landscape.
• Collaborate with Marketing and Business Development teams to generate pipeline and expand market presence.
• Travel as needed to support customer meetings, presentations, and industry events.

Strategic Account Executive

Full-stack Engineer

• Report directly to the Manager, Software Engineering and is responsible for designing, developing, and supporting modern, scalable applications and services as part of a next-generation platform initiative.
• Play a key role in building a new generation of software that redefines how products are designed, developed, and delivered.
• Contribute to AI-assisted engineering workflows, building cloud-native systems, and help shape the future of software development at RouteSmart.
• Develop high-quality code, collaborate across teams, and contribute to the definition of new engineering standards.
• Integrate AI capabilities into systems for real-time decisioning, automation, and unstructured data processing.
• Design and operate resilient, cloud-agnostic infrastructure (initially AWS) using Docker and Terraform.
• Build and manage modern CI/CD pipelines to enable safe and frequent delivery.
• Review and validate AI-generated code to prevent security vulnerabilities (OWASP Top 10) and performance issues.
• Serve as the final human validator for AI-driven architectural and logical decisions.

Software Engineer

Product Manager

• Roadmap Execution & Delivery: Partner closely with the Director of Product and our senior PM to execute the product line roadmap.
• Own daily execution: discovery, story writing, sprint planning, acceptance criteria, and validation.
• Ship clean, on time, and with quality.
• Resident Experience Mindset: Bring a consumer-PM sensibility to your work — care about UX quality, engagement, friction, and behavior change.
• Help hold the line on the resident experience while delivering features the municipal buyer needs (configurability, reporting, compliance).
• Cross-Product Collaboration: Contribute to integration work between Customer Engagement and the broader Routeware platform.
• Partner with PMs on adjacent product lines as we work toward a more unified portfolio.
• Distributed Delivery & Engineering Partnership: Work effectively with a distributed engineering team that includes offshore developers.
• Write specs that don’t require a hallway conversation to interpret.
• Run sprint ceremonies in an async-friendly way.
• AI Feature Delivery: Help identify, scope, and ship AI-powered capabilities in the resident journey — smarter search, conversational sorting guidance, personalized education, contamination reduction.
• Launch & Adoption: Partner with Marketing, CS, and Support on go-to-market — release readiness, internal enablement, customer comms, and adoption tracking after launch.
• Voice of Customer & Measurement: Stay close to Support and Customer Success — triage escalations, feed real-world signal back into the roadmap, and track KPIs for your scope (adoption, engagement, education effectiveness).

Product Manager – Customer Engagement, Education

• Achieve monthly, quarterly, and annual sales targets established by the CRO
• Achieve lead generation, prospecting, and other sales management goals designed to build an optimal sales pipeline.
• Personally, develop strong, long-term relationships and referrals with senior management within assigned territories.
• Manage the end-to-end sales process for all opportunities, including initial client communication, on-site presentations, RFI response, RFP submission, negotiation, and deal signing.
• The candidate is the focal point for all communication and sales activities with prospects.
• Work closely with Routeware’s pre-sales, post-sales, and executive management teams to ensure that proposed offerings and services fully meet customers’ business and technology needs.
• Adhere to all Routeware Sales, Human Resources, and corporate ethical policies, standards, and guidelines.
• Demonstrate strong personal communication and presentation skills to establish interest, credibility, and trust.
• Travel regularly to regional prospect and customer locations to support lead generation, sales presentations, contract negotiations, and ongoing relationship-building

Account Executive – Municipalities, Central-West Territory

Sales

• Develop and execute a sales strategy to drive new business and expand relationships.
• Lead and mentor a team of sales professionals, promoting pipeline growth and deal continuance.
• Establish and refine sales processes tailored to the Private Hauling sector, focusing on prospecting, lead qualification, and contract negotiations.
• Drive outbound sales efforts, leveraging phone, email, and in-person meetings to engage decision-makers.
• Build and maintain strong relationships with key stakeholders.
• Monitor and analyze sales metrics, optimizing strategies to improve conversion rates and revenue.
• Stay informed on industry trends, funding sources, and government procurement processes to enhance sales effectiveness.
• Collaborate with marketing and product teams to ensure alignment on messaging, lead generation, and customer needs.
• Own revenue targets within the Private Hauling segment, providing strategic guidance to meet and exceed goals.

Director of Sales – Private Haulers

People Operations

• Support day-to-day HR operations across the full employee lifecycle, including onboarding, offboarding, transfers, and status changes.
• Serve as a responsive first point of contact for employee and manager questions on HR policies, benefits, and People Ops processes.
• Assist managers with performance management documentation, PIPs, and coaching on standard HR processes.
• Maintain HRIS data accuracy, run regular people data reports, and contribute to ongoing metrics tracking.
• Execute cyclical People Ops programs, including performance review coordination, engagement survey logistics, and compensation planning support.
• Partner with Talent Acquisition to deliver a seamless onboarding experience.
• Maintain and update HR policies, the employee handbook, and compliance documentation across US, Canada, and UK jurisdictions.
• Support internal communications and logistics for organizational changes, role transitions, and other HR initiatives.
• Ensure day-to-day compliance with employment law and company policy across a remote-distributed workforce.

People Ops Generalist

Sales Development Rep

• Conduct cold outreach to top-of-funnel leads sourced through marketing nurture campaigns, company-hosted webinars, and industry events including tradeshows, conferences, and exhibitions
• Independently research and identify additional prospects within your assigned territory to supplement marketing-sourced leads
• Engage decision-makers primarily through cold calling and email outreach to qualify and advance leads through the funnel
• Qualify prospects and book introductory meetings for the Account Executive team
• Collaborate with Account Executives to align on target accounts, messaging, and ensure a seamless handoff of qualified opportunities
• Consistently meet or exceed monthly SDR activity and pipeline metrics
• Maintain accurate and up-to-date account and contact information throughout the prospecting process