RouteSmart Technologies

Support Engineer

• Provide direct, high-quality technical support to customers across our products and services.
• Troubleshoot complex technical issues and serve as an escalation point for team members.
• Maintain deep product knowledge and continuously develop expertise to support evolving technologies.
• Act as a mentor and role model for support team members, sharing best practices and encouraging skill development.
• Provide daily operational oversight, including queue management, case assignment, and issue prioritization.
• Offer coaching, informal training, and constructive feedback to strengthen team performance.
• Monitor support activity and ensure service level agreements (SLAs) and quality standards are met.
• Assist in documenting processes, troubleshooting guides, and knowledge base articles.
• Partner with the Head of Support Operations to identify trends, escalate systemic issues, and recommend process improvements.
• Contribute to strategic support initiatives, helping to shape processes, tools, and customer experience improvements in partnership with leadership.

Supervisor, Technical Support

Accountant

• Develop a thorough understanding of Routeware’s contracting and revenue process. The primary function of this role will be to review customer agreements to determine the correct revenue treatment under the guidance of ASC 606 and ensure the agreements satisfy the Company’s policies for bookings and revenue. Process and update Sage Intacct and SalesForce.com objects including but not limited to revenue plans, opportunity data, and contract data. Manage revenue accounting balance sheet accounts including but not limited to Contract Assets, Deferred Revenue, Inventory and Deferred COGS. Update and maintain our Revenue subledger to Contract ARR reconciliation. Ensure accuracy in our reporting and process for monthly COGS activity. Drive process improvements in our quote to cash activities within Salesforce.com and Sage Intacct. Conduct period-over-period flux analysis of all revenue accounting activity. Support external audit requests related to revenue testing including revenue and deferred revenue accounts. Support ad hoc reporting requests Assist in special projects as needed

Senior Revenue Accountant

Solutions Engineer

• Work directly with solid waste management clients to understand their service operations and technical needs.
• Design and configure Routeware’s platform solutions, including route optimization, GPS tracking, data analytics, and reporting systems.
• Demonstrate product features and benefits through technical presentations and live deployments.
• Provide technical guidance and support during pre-sales consultations, onboarding, and ongoing system operations.
• Customize integrations with existing client systems, including ERP, billing, and fleet management software.
• Collaborate with Routeware’s product team to communicate client feedback and help shape future product enhancements.
• Develop training materials, user guides, and documentation to ensure successful client adoption.
• Stay informed about industry trends, regulatory requirements, and emerging innovations in solid waste management technology.

Research Analyst

• Develop an understanding of Routeware’s contract and billing process
• Serve as primary point of contact for all incoming billing disputes or discrepancies
• Research and timely resolution of customer billing disputes; identify related Sage Intacct & Salesforce discrepancies and work cross-functionally to resolve
• Assist with documenting updates to the Company’s order-to-cash processes to streamline billing and AR
• Provide support for daily invoicing functions
• Daily support of finance-related Zendesk inquiries
• Input data into accounting system, verify accuracy, and ensure systems are in balance
• Compile and analyze financial information to prepare and post general ledger entries, reconcile accounts, and maintain internal controls
• Assist in the monthly close and creation of the monthly close report for Management
• Assist in financial analysis and department reporting
• Prepare standard and specialized financial reports in accordance with GAAP
• Provide supporting documentation and analytical information for tax advisors and external audits
• Provide accounting support for mergers and acquisitions
• Work with other departments to ensure compliance with accounting policies and procedures
• Assist in special projects as needed

Billing Research Specialist

• Develop an understanding of Routeware’s contract, billing and revenue processes. The primary function of this role will be generating customer invoices in an accurate and timely manner. Regular research and resolution of customer billing disputes. Input data into the company’s accounting system, verify the accuracy, and ensure all systems are in balance. Compile and analyze financial information to prepare and post general ledger entries, reconcile accounts, and maintain proper internal controls. Assist in the monthly close of the company’s financial statements, and assist in the creation of the monthly close report provided to Management. Document accounting and control procedures. Assist in financial analysis and department reporting. Assist in the preparation of standard and specialized financial reports in accordance with generally accepted accounting principles. Provide supporting documentation and analytical information for the company’s tax advisors and all external audits. Provide accounting support for mergers and acquisitions. Work with other departments to ensure compliance with accounting policies and procedures. Assist in special projects as needed.

Staff Accountant, Billing

Field Engineer

• Installation of computer and hardware components on large commercial trucks.
• Troubleshoot and resolve installation issues in a timely and professional manner.
• Provide technical assistance to the technical Support Team.
• Assist in the preparation of customer shipments, including light in-house component assembly, hardware configuration, unit burn-in, data logging, and packing/shipping.
• Process return material authorizations (RMAs).
• Efficient administration of work, both internally and externally (paperwork and record keeping).
• Unit repairs, both hardware and software, including troubleshooting/ being able to clearly communicate with development engineers any issues/bugs found.
• Other Duties as Assigned.

Field Service Technician

People Operations

• Become proficient with relevant internal tools and software
• Collaborate with senior and junior staff to learn processes and workflows
• Report creation, presentations, and analysis of industry trends or internal findings for assigned departments
• Participation in team, department, and company-wide meetings
• Provide support to the People Operations team
• Assist with Open Enrollment activities, including employee communications, benefits enrollment support, and troubleshooting issues
• Learn and support 401(k) administration processes, including employee questions and coordination with providers
• Gain exposure to employee relations by shadowing the team, helping draft communications, and supporting case documentation

HR/People Operations Intern

Manager

The Manager, Professional Services at Routeware oversees a team of Implementation Consultants responsible for delivering exceptional customer experiences throughout the deployment of Routeware’s products. This individual will lead and develop the team, ensure consistent delivery of customer-facing projects, and drive continuous improvement in processes and methodologies. This role requires a balance of people leadership, operational oversight, and customer-facing engagement to ensure successful outcomes for both clients and Routeware. Responsibilities include team leadership & development; customer experience & delivery oversight; operational excellence & process improvement.

Professional Services Manager

Customer Success Manager

We are seeking a dynamic and experienced Manager, Customer Success to lead a team of Customer Success Managers (CSMs) in delivering exceptional service and value to our municipal and private sector clients. This role is pivotal in driving customer satisfaction, retention, and expansion by optimizing team performance, refining processes, and enhancing systems. You will be responsible for mentoring a high-performing team, implementing scalable success strategies, and serving as a key liaison between customers and internal stakeholders.

Account Executive

• Achieve monthly, quarterly, and annual sales targets established by the CRO
• Achieve lead generation, prospecting, and other sales management goals designed to build an optimal sales pipeline.
• Personally, develop strong, long-term relationships and referrals with senior management within assigned territories.
• Manage the end-to-end sales process for all opportunities, including initial client communication, on-site presentations, RFI response, RFP submission, negotiation, and deal signing.
• The candidate is the focal point for all communication and sales activities with prospects.
• Work closely with Routeware’s pre-sales, post-sales, and executive management teams to ensure that proposed offerings and services fully meet customers’ business and technology needs.
• Adhere to all Routeware Sales, Human Resources, and corporate ethical policies, standards, and guidelines.
• Demonstrate strong personal communication and presentation skills to establish interest, credibility, and trust.
• Travel regularly to regional prospect and customer locations to support lead generation, sales presentations, contract negotiations, and ongoing relationship-building