Director of UX

RouteSmart Technologies

Director of UX leading multi-year UX strategy at Routeware. Managing design systems and mentoring the UX team to enhance user experience across products.

Posted 6/11/2026full-timeRemote • Oregon • 🇺🇸 United StatesLead💰 $115,000 - $130,000 per yearWebsite

About the role

Key responsibilities & impact

Define and lead Routeware’s multi-year UX strategy across the product portfolio, with an explicit prioritization framework for where to invest first.
Drive convergence of visual language, interaction patterns, and information architecture across acquired and native products.
Build and own a scalable design system (components, tokens, patterns, accessibility primitives) usable by all product squads.
Establish UX, UI, and accessibility standards (WCAG 2.2 AA minimum) and the governance to keep them enforced as products evolve.
Operationalize UX inside our agile process: discovery, research, prototyping, validation, and release readiness — without becoming a bottleneck.
Define how PMs, engineers, and designers collaborate at each phase, including lightweight rituals like design reviews, critique, and handoff.
Directly manage and grow our existing UX designer. Mentor, develop, and unblock. Build the hiring plan and org design for the function as the team scales.
Establish scalable, lightweight research practices the team can run with: usability testing, journey mapping, and customer feedback synthesis.
Define and own UX-specific success metrics (task completion, time-to-value, usability scores, onboarding friction). Co-own product adoption and retention metrics with Product, and drive continuous UX improvement through experimentation.
Use AI tooling fluently to accelerate the team’s work — prototyping (Figma AI, v0, similar), research synthesis, content generation, and design QA.

Requirements

What you’ll need

8+ years in UX, Product Design, or Human-Centered Design, with progressive scope and impact.
Experience leading or mentoring designers; comfortable as a player-coach with at least one direct report.
Demonstrated success building or significantly maturing a UX function — design system, research practice, or design ops — in a SaaS environment.
Strong portfolio showing systems thinking, multi-product or multi-platform work, and measurable UX outcomes.
Deep fluency across UX disciplines: research, IA, interaction design, accessibility (WCAG 2.1 AA), and usability testing.
Hands-on proficiency in Figma.
Working fluency with Jira, Confluence, and modern product analytics tools.
Track record using AI tools (Figma AI, v0, ChatGPT, research synthesis tools, etc.) to accelerate design workflows.
Excellent communication with both technical and executive audiences.

Benefits

Comp & perks

Comprehensive benefits (medical with HSA option, vision, dental, and life insurance)
Paid parental leave
Medical and Dependent FSA
401K match
Unlimited PTO
Ten company holidays
1 Volunteer day
Summer Friday's

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

UX designProduct DesignHuman-Centered Designdesign systemusability testinginteraction designinformation architectureaccessibilitysystems thinkingmeasurable UX outcomes

Soft Skills

mentoringleadershipcommunicationcollaborationteam managementresearch synthesisproblem-solvingagile processplayer-coachcontinuous improvement