State of Florida

Customer Support

• Monitors and coordinates the delivery of customer service.
• Informs candidates of available services in the office.
• Assists candidates to complete required Career Success activities.
• Engages in information exchange to ensure that job candidates are aware of and know how to access the full menu of CareerSource Citrus Levy Marion reemployment services.
• Critiques and reviews job candidate's resumes as necessary.
• Utilizes knowledge of phone, email, and business etiquette to professionally handle all job candidate and business customer service related issues and interactions.
• May schedule candidates for their 1st appointment with the Career Development Coach and/or screen for SBEs and schedule 1st DVOP appointments as applicable.
• Assists candidates in accessing and using LMI, copiers, fax machines, telephones, internet, job search resources, and other tools.
• Informs and refers candidates to appropriate resources including: Workshops, Computer Lab services, Workforce Skills for the 21st Century, Online-Learning in EFM, Veteran Service, etc.
• Provides and documents a myriad of other Wagner Peyser candidate services in EF.
• Supports other online partner agencies online web application for DCF, UC, and other duties as assigned.
• Supports the Business Services Team as requested.
• Attends team meetings and coordinates activities with other staff.
• Provides administrative support including routine administrative duties, special projects, and data analysis projects.
• Participates in special events such as job fairs, onsite recruitment, business events as needed on and offsite.
• Maintains compliance with all personnel procedures.

Customer Service Specialist

Analyst

• Serve as an instructor for the Bureau of Professional Development and Communications within the Division of State Purchasing.
• Serve as a trainer for other state governmental entities’ employees in the procurement or contract management fields.
• Facilitate instructor-led training courses in accordance with established guidelines for topics such as procurement, contract management, and negotiation.
• Manage certification rosters and databases.
• Assist in giving presentations and providing education on additional topics and materials to support the unit’s communications goals.

Training Analyst

Consultant

• Completes day to day administrative operations which include responding to regional and statewide requests for information about CMAT coordination and staffings as well as raising the awareness of stakeholders regarding the team.
• Reviews CMAT referrals for appropriateness, obtains all necessary paperwork.
• Communicates with stakeholders.
• Completes psychosocial assessment including activities of daily living.
• Support opportunities for parental participation and family-centered approaches in the CMAT process.
• Participate with the team to determine medically necessary eligibility of the client and family for services and about the availability, duration, and limits on possible supports and services in their program.
• Participate in collaborative decision-making and problem-solving strategies with other members of the multidisciplinary team to determine individualized services to the care and management of the medical necessities of each client.
• Communicate available information to CMAT members about the issues and policies which affect decisions and determinations of eligibility for care and management of the client’s medical needs’.
• Encourage the placement of clients in the least restrictive setting appropriate to their medical needs and the wishes of their parents or legal representatives; completes and disseminates CMAT staffing summaries.
• Complete additional CMAT activities within required timeframes.
• Document CMAT activities in the clients’ CMS electronic medical record.
• Facilitate access to reports and records concerning the client being staffed when proper consent is available.
• Provide information from data base systems as requested by CMS Central Office.
• Participate in training, evaluation, monitoring, and related follow-up activities to improve CMAT functions, activities, and outcomes.
• Ensures completion of level of care training for new CMAT members.
• Other duties as assigned.

Social Work Services Program Consultant

Counselor

• This is a professional position providing confidential case management/guidance to vulnerable adults
• Prepares and maintains detailed client assessments and service plans for each client
• Provides/arranges for all services identified in the service plan
• Visits clients regularly, documents observes and revisits client assessment and service plans
• Assesses the need for emergency intervention and/or on-going services
• Maintains liaison with community resource agencies
• Testifies in court hearings, attend fair hearings and legal proceedings
• Attends in-service and pre-service training as required

Human Services Counselor III

Program Manager

• Assisting in planning, organizing, and monitoring forensic validations and other projects that implement new methods, equipment, and technologies, or other changes;
• Creating and maintaining administrative documentation related to forensic validations and other projects such as meeting agendas and minutes, spreadsheets, timelines, status reports and visual aids, in various software applications;
• Engaging and updating project stakeholders in a variety of ways;
• Utilizing project management methods and tools to track project progress, collaborate with project teams, inform stakeholders, and ensure timely completion of forensic projects;
• Working with a variety of stakeholders within forensic services and other FDLE program areas to help ensure deliverables meet project requirements, and FDLE policies and procedures are met;
• Responding to requests for assistance from members with respect to VPCT procedures and forms;
• Assisting in tracking internal VPCT tasks to ensure timely completion;
• Assisting with the development of VPCT documentation and tools as the program develops;
• Performing other duties as assigned in support of the Office of Forensic Services and the mission of the VPCT.

Senior Program Analyst

Operations

• responsible for monitoring the administrative and programmatic terms and conditions of the Department's contracts
• work from the Jacksonville DCF office at 5920 Arlington Expressway
• Prepares, manages, and performs the contract monitoring process
• Participates as a solo reviewer, or as a team leader or a team member as assigned by the unit manager
• Researches and analyzes contracts, statutes, laws, rules, regulations, policies, and other complex written information to identify compliance requirements and/or performance expectations that are applicable to contracted providers
• Prepares monitoring tools and devises approaches to assess the performance and compliance of contracted providers
• Reviews plans, reports, complex documents, records, and transactions to determine performance relative to compliance requirements
• Conducts interviews and observes provider facilities as needed
• Gathers and analyzes data and information from Department and provider sources, including Departmental automated systems
• Compares requirements and provider performance and draws conclusions about the provider's implementation and performance of contract requirements
• Conducts formal and informal meetings with Department and provider staff, including entrance and exit conferences
• Completes, organizes, and maintains monitoring documentation in accordance with unit standards and record retention requirements
• Gathers information from Department sources and incorporates necessary information into a written report
• Prepares correspondence and reports that meet standards for content and style

Government Operations Consultant II

Security Engineer

• This is a professional position which markets employment and training programs; serves individuals who are unemployed and/or seeking new jobs; provides counseling services to individuals with vocational needs by determining interests, aptitudes, and training; refers individuals to appropriate private and/or public agencies for aid assistance or training; and secures employer cooperation in the placement of referred candidates.
• Promotes, develops, and facilitates training opportunities and labor exchange services within a One Stop environment.
• Plans, coordinates, and implements a marketing plan which includes a system to contact employers, community-based organizations, and civic organizations on a regularly scheduled basis to ensure that they are aware of services available through the One Stop facility.
• Provides assisted core services to individuals as required but is not limited to: Assisting applicants in obtaining appropriate employment by evaluating skills, work experience, abilities, and education; referring applicants to appropriate available job openings; contacting employers to develop jobs aligned with applicants; vocational or career objectives; and providing in depth counseling to individuals having difficulty choosing an occupational field.
• Selects, notifies, and meets with recently unemployed persons for the Priority Reemployment Planning Program.
• Meets with selected candidates; provides orientation on services available; reviews resumes; and advises on practices to assist individuals gain employment.
• Provides information on services available; explains the importance of completing the resume, background information, and virtual recruiter portion of the state's job website.
• Also assists individuals with unemployment benefits issues to aid in handling the extensive number of calls and inquiries.
• Directs and participates in applicant screening, selection, and evaluation; provides information and prepares correspondence to applicants and employers; coordinates with and refers clients to other community based organizations for supportive services.
• Acts as complaint specialist for the Fort Myers Center. Process complaints, maintains logs, and assists clients with filing complaints for Migrant Seasonal Farmworkers Apparent violations, and the One-Stop Wagner-Peyser Complaint System Log.

Employment Security Representative I

Administrative Assistant

• Provide comprehensive administrative and program support to staff within both offices
• Perform a variety of clerical, organizational, and coordination duties that ensure the efficient and effective operation of both offices
• Answer incoming calls, facsimiles, and e-mails
• Provide assistance to callers with information, verifications of employment, or direction to appropriate staff
• Assists in updating and maintaining the OSCA Performance Review System
• Compile documents in response to public records requests and coordinate with the Office of General Counsel on redaction
• Purchase supplies via MyFloridaMarketPlace and with the State of Florida purchasing card
• Process purchasing card expenses in WORKS within 48 hours
• Maintain office supply inventory and order items as needed
• Monitor expenditures, balances, and allotments in Florida Accounting Information Resource System (FLAIR)
• Maintain record of files and store according to Records Retention Schedule
• Prepare, proofread, and format letters, memoranda, and reports for staff

Administrative Assistant II

Pharmacist

• This is an exciting opportunity to help shape the quality of health care in Florida.
• We are seeking to hire a Senior Pharmacist who desires to work to enhance the delivery of health care services through the Florida Medicaid Program.
• This position requires a candidate who is creative, flexible, innovative, and who will thrive in a fast-paced, team-based work environment.
• This position is responsible for maintaining knowledge of statutes and rules concerning the work-related programs/initiatives, including: Florida Statutes, Florida Administrative Code, U.S. Code of Federal Regulations, contract guidelines, provider handbooks, federal laws and regulations;
• Coordinating projects and quality-related programs; determining the fiscal and clinical impact of changes or proposed changes in practices and health service delivery;
• Producing analytical/statistical reports; coordinating research and evaluations of initiatives; composing and reviewing interoffice and external communications; coordinating the design and development of special reports prepared from data maintained by subcontractors and the Agency.
• Researching databases for evidence-based literature (outcome studies) to support policy recommendations.
• Identify and document the need for special studies and projects to provide information and data for policy and program development activities.
• Review and analyze state and federal audit reports, program evaluations, monitoring reports, provider and recipient correspondence and other materials to determine the need for new or improved programs or major policy revisions.
• Identify, develop and implement more effective methods for involving providers, recipients and other departmental staff in policy and procedure revisions for Medicaid Fee-for-service and Managed Care programs.
• Review major policy proposals with other department staff, the Drug Utilization Review Board, the Pharmacy and Therapeutic Committee, provider groups and associations as needed.
• Maintain knowledge of organizational, operational, and programmatic concepts and practices applied by public, private, and nonprofit agencies and organizations engaged in pharmacy services activities.
• Maintain pharmaceutical knowledge of evidence-based treatments for medical and mental health conditions.
• Maintain and apply professional expertise to the evaluation of medication best practice guidelines to improve health outcomes in the Medicaid population.
• Stay current with the scientific literature and provide clinical consultation to Agency staff as requested.
• Serve as the subject matter expert for reporting to Federal Agencies.
• Responsible for designing and maintaining clinical and operational oversight frameworks that evaluate pharmacy benefits compliance with state contractual requirements, preferred drug lists (PDLs), prior authorization (PA) criteria, utilization management standards, and applicable Medicaid policy.
• Utilizes encounter data, pharmacy claims data, MCO contracts, and MCO policies and procedures to identify trends, outliers, inappropriate utilization patterns and areas of financial or clinical risk requiring corrective action or escalation.

Senior Pharmacist

Learning and Development

• Develops, coordinates and delivers training programs and professional development activities for VR staff statewide.
• Supports statewide training initiatives by developing instructional materials, facilitating virtual and instructor-led training events, conducting training needs assessments, evaluating learning outcomes and assisting with curriculum development.
• Completes training materials and activities to promote the vision and mission of the Division.
• Coordinates presenters, guest speakers and SMEs to support training events and learning initiatives.
• Setting up, operating, and tearing down equipment such as LCD projectors, laptops, & assistive listening devices.

Research and Training Specialist

Business Analyst

• Conduct training needs assessment by collecting information on end user skillsets.
• Plan, prepare, and research lessons to provide training sessions for internal subject matter experts.
• Liaise with subject matter experts regarding instructional design.
• Partner with internal and external stakeholders regarding iConnect training needs.
• Identify internal and external training programs to address competency gaps.
• Organize, develop, or source training programs to meet specific iConnect training needs.
• Develop iConnect training aids such as manuals, handbooks, and visual aids to map out training plans for new software deployment.
• Prepare lesson plans, course outlines, schedules, agendas, and assignments.
• Facilitate learning through a variety of delivery methods including classroom instruction, virtual training, and on-the-job coaching.
• Apply new technologies to deliver courses and improve the learning experience for users (e.g., distance learning, interactive self-paced courses, blended training).
• Will present iConnect training programs using recognized training techniques and tools.
• Handle logistics for training activities including venues and equipment.
• Design and apply assessment tools to measure training effectiveness.
• Track and report on training outcomes.
• Provide feedback to program participants and management.
• Evaluate and make recommendations on training material and methodology.
• Keep current on training design and methodology.

• Assists the Senior Management Analyst Supervisor and/or Audit Director in ensuring Internal Audit’s compliance with professional auditing standards and internal operational policies and procedures with the goal of producing a quality work product.
• Reviews engagement report(s) for accuracy, objectivity, clarity, conciseness, and constructiveness of recommendations.
• Verifies engagement report references are complete and adequately supported.
• In consultation with the Senior Management Analyst Supervisor and/or Audit Director, plans and conducts audits and reviews of programs, systems, controls, records, policies, procedures, performance measures, or activities within the agency or other governmental or third-party entities providing services to the agency.
• This is accomplished through establishing audit/review objectives and scope, and determining the nature, timing, and extent of work to be performed.
• Discuss findings with the Senior Management Analyst Supervisor and/or Audit Director and prepare written reports that document findings and recommendations.
• Oral presentation of reports to agency management may also be required.
• Monitors workflow and time utilization to provide for maximum effectiveness of efforts and completion of audits/reviews within budgeted timeframes.
• For audits/reviews, prepares work papers in accordance with the Policies and Procedures manual of the Internal Audit Section.
• Provides advisory services and technical assistance to agency staff and management.
• Prepares reports or recommendations, when appropriate, to document the results of work.
• Conducts special investigations of alleged violations of Statutes or Rules, mismanagement, or significant deviation of accepted management or financial practices and, when requested by the Inspector General, assists in investigating complaints related to personnel issues.
• This position serves as the audit software system administrator. System administrator duties include managing system access, training new employees in the use of the system, running reports, monitoring the system for compliance, and maintaining documentation relating to system administration to include necessary policies, procedures, and system updates.
• Audits and advisory engagements (when applicable) are performed in accordance with the Global Internal Audit Standards for and the Principles and Standards for the Office of Inspector General.

Senior Management Analyst II – SES

• Support division wide fiscal operations, accounts receivable management, and process improvement initiatives.
• Perform administrative, analytical, and consultative work to strengthen operational efficiency.
• Analyze accounts receivables for returned cash items, fines, and costs.
• Serve as the primary liaison to the Division of Administration regarding receivables and financial transactions.
• Monitor and prepare analyses of internal tracking reports to identify trends and discrepancies.
• Recommend enhancements to operating systems, workflows, and internal processes.
• Serve as the division’s backup WORKS champion and auditor.

Government Operations Consultant I

Accountant

• Auditing receipts to determine the correct revenue source and accounting codes
• Researching receipts to apply to customer accounts
• Reconciling receipt batches to checks entered in RAMS
• Entering and reversing receipts in RAMS to be returned to customers
• Processing revenue received through Florida Accounting Information Resource (FLAIR)
• Depositing remote receipt batches daily to the bank
• Ensuring change in custody of funds is logged by maintaining appropriate signatures
• Maintaining a pending file and following established procedures to escalate issues
• Answering incoming telephone calls
• Opening, date stamping, sorting, and distributing incoming mail

Accountant IV

Systems Engineer

• Provide support for end-users of multifunction automated office systems within Florida Department of Health Department (FDOH) LAN and WAN network
• Responsible for coordinating work and assisting other employees
• Receives end-users help desk ticket requests and determines appropriate solutions and resolves problems within the allotted time
• Provides feedback to Information Technology staff and End-users within a status report on the help request via e-mail and/or verbal communication
• Configure, deliver and install Distributed Computer Systems and equipment at the end-users site according to FDOH standard configuration and/or end-user specifications
• Install vendor software and hardware patches and upgrades to the agency’s Distributed Computer Systems
• Provides support for FDOH network operating systems
• Maintains an accurate inventory of agency distributed computer systems hardware and software and ensures licensing compliance
• Develops and writes procedures for installation, use and solving problems of computer systems and data communications hardware and software