Customer Service Specialist

State of Florida

Customer Service Specialist at FloridaCommerce assisting job seekers with Career Success activities and job search resources. Monitor service delivery and provide administrative support for customer service.

Posted 6/17/2026part-timeLecanto • Florida • 🇺🇸 United StatesJuniorMid-Level💰 $15 per hourWebsite

About the role

Key responsibilities & impact

Monitors and coordinates the delivery of customer service.
Informs candidates of available services in the office.
Assists candidates to complete required Career Success activities.
Engages in information exchange to ensure that job candidates are aware of and know how to access the full menu of CareerSource Citrus Levy Marion reemployment services.
Critiques and reviews job candidate's resumes as necessary.
Utilizes knowledge of phone, email, and business etiquette to professionally handle all job candidate and business customer service related issues and interactions.
May schedule candidates for their 1st appointment with the Career Development Coach and/or screen for SBEs and schedule 1st DVOP appointments as applicable.
Assists candidates in accessing and using LMI, copiers, fax machines, telephones, internet, job search resources, and other tools.
Informs and refers candidates to appropriate resources including: Workshops, Computer Lab services, Workforce Skills for the 21st Century, Online-Learning in EFM, Veteran Service, etc.
Provides and documents a myriad of other Wagner Peyser candidate services in EF.
Supports other online partner agencies online web application for DCF, UC, and other duties as assigned.
Supports the Business Services Team as requested.
Attends team meetings and coordinates activities with other staff.
Provides administrative support including routine administrative duties, special projects, and data analysis projects.
Participates in special events such as job fairs, onsite recruitment, business events as needed on and offsite.
Maintains compliance with all personnel procedures.

Requirements

What you’ll need

Must complete Tier One Training and pass the Tier One Certificate Exam within six (6) months of being hired.
Knowledge of Business Community is essential
Interpersonal, public relations, computer data entry, communication both oral and written, telephone and customer service skills.
Demonstrated ability to correctly interpret and efficiently implement all applicable CareerSource Citrus Levy Marion policies and procedures.
Demonstrated ability to meet or exceed established performance goals and monitoring standards.
Ability to define problems collects data, establish facts, and draw valid conclusions.
Ability to perform multiple tasks and prioritize workload.
Time management, oral and written communication and work organization skills.
Proficiency in computer programs such as Employ Florida Marketplace, MS Word, Excel, Outlook, and other software programs.
Skill in basic sales techniques.
Familiarity with all business services
Bilingual preferred but not required.
Associate's degree preferred.
Two (2) years' experience in customer service, or an equivalent combination of education and work experience.

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Ongoing comprehensive training provided
Career Growth
Highly skilled, professional environment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data entrysales techniquescustomer service

Soft Skills

interpersonal skillspublic relationscommunication skillstime managementwork organizationproblem-solvingability to prioritize tasks

Certifications

Tier One Certificate