Stanford Health Care

Therapist

• Undertake work in assigned areas to develop the necessary expertise within a given specialty area or clinic.
• Complete disability paperwork, maintain temperature logs, follow assigned protocols, and ensure workplace safety and infection prevention within the role's scope.
• Perform patient care duties, including measuring vital signs, weight, height, rooming, drawing labs, assisting providers with medication reconciliation, and other special departmental tasks such as EKG, ear lavage, etc.
• Handle check-in/out, virtual rooming for providers, vaccine administration, point-of-care testing, and specimen collection.
• Manage weekly clinic preparation, clinic area stocking, medication, and supply ordering, and ensure timely completion of work assignments.
• Handle patient phone calls, prescription refills, and clinic support operations, manage CRM/In-Basket, and serve as a liaison between the provider, the patient, and the staff.

Medical Assistant / Patient Care Coordinator II, Radiation Therapy

Systems Engineer

• Provide tier-2 support of application incidents reported through the help desk; including 24/7 on call coverage as required
• Provide analytical assistance to junior team members to resolve application incidents, maintenance items, and enhancement requests
• Coordinate application support with other information technology teams including Infrastructure, Integration, Reporting, and the help desk
• Implement changes using documented procedures that are compliant with department’s policies and procedures
• Work with and mentor junior staff members to document workflows
• Act as a technology subject matter expert and clearly communicate technical concepts in business terms between and across the different groups while influencing outcomes
• Perform a major role in complex software upgrade initiatives
• Lead small to medium complexity new software installations and enhancement requests
• Maintain up-to-date project documents for all initiatives that include technical details, user expectations, project goals, work effort, accountability, and deliverables
• Continually identify opportunities for functional and stability improvement in applications
• Identify system optimization and enhancements and collaborate with vendors and other ITS analysts in order to design and implement effective solutions
• Anticipate and resolve system problems
• Research issues and use independent analysis and judgment to produce solution options (including alternative solutions when necessary to address system limitations) to complex and/or controversial matters, including pros, cons, risks, benefits, costs, and unintended consequences
• Participate in and frequently facilitate/organize team and cross-team meetings and maintain appropriate meeting records

Clinical Systems Analyst

Director

• Develops organizational strategies for enterprise-wide hospitals and professional revenue integrity, including long-range plans and annual goals.
• Leads policy development for charging, charge capture, validation, charge reconciliation, CDM Governance and documentation integrity.
• Oversees integration of revenue integrity operations across clinical departments, SOM leadership, Patient Financial Services, Office of Compliance & Privacy, HIM, and Coding.
• Represents Revenue Integrity as a senior leader on enterprise committees, Steering Committees, Quality & Compliance groups, and major IT optimization programs.
• Serves as a thought leader and change agent, driving innovation, automation, and best practice across the revenue integrity functions.
• Ensures timely, accurate, and compliant completion of all charge capture, CDM maintenance, reconciliations, and revenue validation activities.
• Designs and oversees comprehensive quality assurance programs for charging accuracy, documentation integrity, coding quality integration, and loss prevention.
• Utilizes Lean, Six Sigma, and process improvement methodologies to optimize workflows and eliminate preventable revenue leakage.
• Ensures the appropriate EPIC system configuration, workflow alignment, and adoption of technology enhancement opportunities.
• Serves as the primary liaison for SHC revenue integrity matters to School of Medicine DFAs, Clinical Department Chairs, clinical leadership, and administrative partners.
• Directs preparation of enterprise dashboards, KPIs, business reviews, and executive level reporting.
• Educates hospital and professional revenue generating departments on charge capture requirements, compliance, and CDM practices.
• Oversees governance of the hospital CDM and SOM professional fee schedule to ensure regulatory compliance and revenue accuracy.
• Approves additions, deletions, and modifications stemming from new services, regulatory updates, payor requirements, and clinical changes.
• Leads enterprise initiatives to mitigate late charges, preventable denials, claim edit failures, and avoidable under billing. Identifies meaningful revenue opportunities using analytics, benchmarking, and auditing.
• Partners with IT, EPIC leadership, Revenue Cycle Optimization and digital innovation teams to enhance revenue impacting workflows.

Senior Director – Revenue Integrity

• Oversee the day-to-day technical operations of the Radiation Therapy department
• Collaborate with senior leadership to develop and implement strategic business and marketing plans
• Manage radiation therapists responsible for delivering radiation treatment
• Ensure staff compliance with safety protocols and training requirements
• Monitor financial performance and departmental workflows to identify growth opportunities

Manager, Radiation Therapy – Radiation Therapist

Administrative Assistant

• Handle new patient coordination, surgery scheduling, and other front office functions in the outpatient clinical setting.
• Support any and all administrative tasks related to the daily operations of the clinic.
• Greet patients, complete registration check-in & check-out, verify insurance information is accurate, and assist with general questions about appointments, authorization, payments, billing, and schedules.
• Seek, Identifies, and resolves simple escalations, provides service recovery where appropriate. Escalate complex issues as defined by clinic specific pathways.
• Track and manage incoming referrals and schedule appointments for patients in a timely manner.
• Handles a significant volume of inbound and outbound patient calls, efficiently takes and routes messages, and manages patient correspondence.
• Manage faxes, mail, file documentation, and maintain databases.
• Process forms and utilize phone and electronic medical records systems.
• Maintain communication with PAS staff, medical center/clinic staff, physicians, and patients.
• Communicate scheduling preferences and urgent needs with providers.

Patient Administrative Specialist II, Oncology Clinics

Operations

• Provides on-site operational leadership and direct supervision of Patient Care Coordinators (PCCs), schedulers, and temporary staff across multiple locations.
• Oversees daily workflow, staffing coordination, and patient access operations.
• Partners closely with providers, the assistant patient care manager, and clinic leadership to support seamless patient flow and high-quality patient experience.
• Executes world class practices of service and patient care in support of C-I-CARE standards.
• Manages daily operations and meets with staff to implement, manage and enforce office protocols and procedures.
• Acts as a liaison between physicians/providers and clinical staff.
• Recruits, hires, and manages staff, providing leadership and fostering professionalism towards patients, physicians, and co-workers.
• Manages and resolves patient complaints and concerns.

Supervisor, Clinic Operations – Pre-Anesthesia

Project Manager

• Driving the successful delivery of marketing projects
• Stakeholder and resource management across a portfolio of various projects
• Work directly with clients to ensure deliverables fall within the applicable scope and budget
• Develop and produce financial and management reports
• Track project/campaign performance to analyze successful completion of goals

Marketing Project Manager

• Evaluate and treat patients with acute, chronic complaints and health maintenance concerns
• Obtain complete histories and perform pertinent physical exams
• Perform or request and evaluate diagnostic studies as indicated
• Administer medications according to formulary protocol
• Order and collect specimens for routine laboratory tests
• Initiate arrangements for hospital admissions and discharges

APP, Nurse Practitioner/Physician Assistant – BMT and Cell Therapy

• Design, Test, Maintain, and Troubleshoot complex integrations between Supply Chain and Finance applications including Workday
• Provide tier-2 support of application incidents reported through the help desk
• Perform daily monitoring of applications in production use
• Lead small to medium complexity software upgrade initiatives or enhancements to workflows
• Take ownership of low to medium complexity issues and act as a liaison between customer and other support staff to facilitate resolution

Senior Business Systems Analyst – Workday Supply Chain Integrations

• Deliver enterprise strategic and operational leadership to drive accurate, compliant, and optimized revenue capture across services.
• Prevent revenue leakage and compliance risk through standardized charge capture, pricing governance, CDM management, revenue reconciliation, and analytics.
• Serve as the liaison between Revenue Cycle, clinical departments, and the School of Medicine.
• Partner closely with various departments to ensure that charging and billing processes are transparent, auditable, and aligned with financial objectives.

Director – Revenue Integrity

• Lead and coordinate cross-functional projects, ensuring alignment with organizational goals and regulatory requirements
• Develop and maintain detailed project plans, timelines, and tracking tools to support successful execution
• Monitor project progress, manage documentation, and provide regular status updates and reporting
• Analyze project data and generate reports to support decision-making and performance tracking
• Support process improvement initiatives by developing and refining workflows and tools
• Prepare presentations, written communications, and web content related to assigned programs or initiatives
• Maintain organized program documentation and ensure accuracy and accessibility of project records
• Conduct business research and analysis to inform project planning and strategy
• Collaborate with internal stakeholders across departments to support project objectives and ensure effective communication

Project Manager – Managed Care

Manager

• Provides enterprise leadership for coding accuracy, audit oversight, regulatory compliance, and coder/physician education
• Develops and provides educational and training programs in partnership with the Office of Compliance & Privacy
• Provides training & education to newly-hired and contractor coding auditor & educators
• Maintains and updates the Coding Audit Policy in accordance to their respective Coding Audit Program
• Conducts and oversees any additional retrospective, prospective, targeted, external, and internal coding audits

Manager – Coding Quality, Audit & Education

Medical writer

• Reviews clinical documentation to facilitate the accurate representation of the severity of illness, expected risk of mortality, and complexity of care by improving the quality of the physician’s clinical documentation
• Initiates medical record review within 24 to 48 hours of admission
• Monitors, systematically, the targeted medical records within at least 48 hours unless otherwise indicated to determine compliance to established documentation standards
• Conducts follow-up reviews to ensure points of clarification have been addressed/documented in the medical record

Clinical Documentation Integrity Specialist I

• Participates in clinical teaching, including the clinical instruction of physical therapy interns/students, residents, and other staff.
• Prepares and presents an in-service (at least one annually).
• Provides input regarding the educational needs of the staff and serves as a resource in meeting those needs.
• With the support of the manager, may initiate clinical research within area of clinical expertise.
• Provides mentoring to others when appropriate and serves as a role model/resource/teacher/mentor to less experienced physical therapists.
• Leads patient care conferences, communicating with and teaching other care providers.
• Identifies departmental performance improvement issues and participates in performance improvement activities, e.g. chart reviews, revision of documentation forms, workflow studies, etc.
• Contributes to the development of departmental policies and procedures.
• Identifies needs for equipment repair or upgrade to maintain quality of care; makes recommendations for selection and purchase of specific equipment and supplies.

Physical Therapist – Acute Care

Medical Billing and Coding

• Reviews medical record documentation and accurately assigns appropriate ICD-10 diagnoses and procedure codes, CPT codes and modifiers as applicable, leading to the assignment of the correct Ambulatory Payment Classification (APC)
• Validates outpatient accounts for medical necessity based on local coverage determination policies (LCDs) or national coverage determinations (NCDs)
• Codes procedures as appropriate and identifies the principal procedure consistent with established coding guidelines
• Collaborates with Clinical Documentation Specialists and members of the medical staff to ensure completeness of documentation