St. Luke's University Health Network

Per Diem

• Provide comprehensive crisis intervention, including coordination of admission/referral for patients and their families presenting for psychiatric symptom assessment.
• Conducts intake assessments to patients presenting with mental health needs in the Emergency Department and/or Walk In Center and makes referral recommendations to appropriate level of care.
• Interacts with the care teams that may include physicians, advanced practitioners and other team members in addition to other behavioral health (BH) staff to facilitate referral decisions and placement, may need to coordinate with other BH team members to assist with patient flow and appropriate placement issues.
• Serves as a liaison for other hospital/network sites.
• Supports the requests of other patient care areas regarding patients with mental health needs, when able.
• Demonstrates understanding and maintains knowledge of Mental Health regulations and procedures as they pertain to patient rights and status of admission (voluntary/involuntary).
• Demonstrates skill as a member of the Control Team, in responding to agitation/violent behavior of individuals requiring verbal de-escalation and/or physical restraint.
• Demonstrates competence in caring for the agitated/violent patient, who may require treatment with seclusion/restraints.
• Supports the function of utilization management regarding pre-certification process for all intakes and consults.
• Monitors the therapeutic environment as necessary.
• Other related duties as assigned.

Crisis Intervention Specialist, Per Diem

Technician

• Performs laboratory tests according to established protocols as designated by section/site supervisor
• Operates laboratory instrumentation as necessary to perform laboratory tests
• Recognizes instrument malfunction and initiates appropriate action toward the solution
• Performs routine tests in other laboratory sections as assigned
• Performs phlebotomy duties as assigned
• Monitors inventory of supplies and reports low volume to Technical Coordinator/ Lead Technologist
• Accurately transcribes test results or enters results into the laboratory information system
• Follows established policies regarding proper documentation of critical values, reagent lot numbers, and other quality assurance data
• Recognizes and notifies supervisors and/or Technical Coordinators/Lead Technologists of technical problems
• Attends continuing education or training session inside and/or outside of the hospital campus to meet minimum standards of accrediting agencies
• Demonstrates competency in assigned areas of responsibilities

Medical Laboratory Technologist, Technician

Affiliate Manager

• Answers incoming calls and performs a variety of actions including scheduling, rescheduling, or canceling appointments within established time frames and protocols in a fast paced, high volume Access Center environment.
• Determines how requests should be handled using expert questioning techniques to determine how a request should be scheduled.
• Verifies and updates patient demographic and insurance information.
• Creates a positive patient experience at every encounter.
• Manages and works referral work queues when assigned and provides supplemental inbound patient call support.
• Actively participates as a team member in resolution of problems as they are identified.
• Escalates any scheduling or insurance issue to the Patient Engagement Supervisor or Patient Engagement Manager to resolve.

Patient Engagement Partner, Access Center

Medical Assistant

• Assist in the delivery of health care management for the practice
• Participate in maintaining quality improvement initiatives
• Manage scheduling of appointments and tracking of referrals
• Prepare patients for examination and provide other patient care services as needed
• Communicate and coordinate with providers regarding patient care

General

• Provide comprehensive crisis intervention
• Conduct intake assessments to patients presenting with mental health needs
• Interacts with care teams including physicians and advanced practitioners
• Serves as a liaison for other hospital/network sites
• Demonstrates understanding of Mental Health regulations and procedures
• Supports the function of utilization management regarding pre-certification process

Crisis Intervention Specialist – Part Time

Therapist

• Serve as a resource for the interdisciplinary team
• Adhere to the Standards of Practice and institutional policy
• Provide occupational therapy intervention in a technically competent manner
• Engage in communication with the Acute Care Occupational Therapist
• Document interventions within 2 hours of therapy

Occupational Therapist Assistant – Per Diem

• Conducts pre-visit planning by reviewing and updating the patient’s medical record prior to the appointment with recent test results and correspondence and determines needed services by conferring with the provider.
• Completes pre-charting of all value-based pieces up to five days prior to patient’s appointment.
• Sends messages to the Care Team, when warranted.
• Responsible for preparing patients for examination and escorting them into the exam room.
• Assists in capturing demographic information.
• Provides other patient care services as needed/directed: keeps exam rooms clean; maintains clinical supplies in exam rooms; cleans and autoclaves contaminated instruments; gives injections or immunizations within State guidelines.
• Communicates and coordinates with providers or Care Team regarding hospital discharge, Emergency Department visits, consulting physicians, community resources, disease management, patient self-management, patient and/or family education on chronic conditions, and labs or other testing as well as specialist visits.
• Actively participates in department activities; attends departmental meetings; analyzes current procedures.
• Responsible to dispose Bio-Hazardous waste and regular waste per practice protocol.
• Maintains vaccine temperature logs, inventory and ordering of medical supplies (i.e.: vaccines, medications), disposing of expired sample medication, and stocking rooms to set par levels.
• Performs other administrative tasks (e.g. check-in and check-out functions, opening and closing office procedures, etc...) as needed.

Medical Assistant – Podiatry

• Conducts pre-visit planning by reviewing and updating the patient’s medical record prior to the appointment
• Completes pre-charting of all value-based pieces up to five days prior to patient’s appointment
• Sends messages to the Care Team, when warranted
• Responsible for preparing patients for examination and escorting them into the exam room
• Assists in capturing demographic information
• Provides other patient care services as needed/directed
• Communicates and coordinates with providers or Care Team regarding hospital discharge, Emergency Department visits, consulting physicians
• Maintains vaccine temperature logs, inventory and ordering of medical supplies

Medical Assistant, Pediatric Primary Care

• Conducts pre-visit planning by reviewing and updating the patient’s medical record prior to the appointment with recent test results and correspondence and determines needed services by conferring with the provider.
• Completes pre-charting of all value-based pieces up to five days prior to patient’s appointment.
• Sends messages to the Care Team, when warranted.
• Responsible for preparing patients for examination and escorting them into the exam room.
• Preparation includes the following: height, weight and vital signs; update medication list; update allergies in record; update personal, family and social history; inquire about smoking status; obtain the reason for the visit.
• Assists in capturing demographic information.
• Provides other patient care services as needed/directed: keeps exam rooms clean; maintains clinical supplies in exam rooms; cleans and autoclaves contaminated instruments; gives injections or immunizations within State guidelines.
• Communicates and coordinates with providers or Care Team regarding hospital discharge, Emergency Department visits, consulting physicians, community resources, disease management, patient self-management, patient and/or family education on chronic conditions, and labs or other testing as well as specialist visits.
• Actively participates in department activities; attends departmental meetings; actively participates as a team member in resolution of problems as they are identified; analyzes current procedures.
• Responsible to dispose Bio-Hazardous waste and regular waste per practice protocol.
• Maintains vaccine temperature logs, inventory and ordering of medical supplies (i.e.: vaccines, medications), disposing of expired sample medication, and stocking rooms to set par levels.
• Performs other administrative tasks (e.g. check-in and check-out functions, opening and closing office procedures, etc...) as needed.
• Brings suggestions for improvement to the attention of Practice Managers and Providers for consideration.
• Actively participates in maintaining and/or improving quality improvement initiatives.
• Other related duties as assigned.

Medical Assistant, Orthopedics

• Administering appropriate level care to patients
• Working within their certification via the "scope of practice"
• Assessing the nature and extent of injury or illness
• Rescuing and extricating victims of accidents
• Treating patients at the scene, en route to the hospital
• Providing ambulance stand-by services at events
• Documentation of assessments and treatment rendered
• Participates in continuous quality improvement
• Completes vehicle and equipment accountability checklist

Paramedic, Full Time and Per Diem

• Administering appropriate level care to patients in accordance with federal, state, and local laws, regulations and standards.
• Working within their certification via the “scope of practice” regulated by the Pennsylvania Department of Health Bureau of Emergency Medical Services.
• Assessing the nature and extent of injury or illness to establish and prioritize medical procedures to be followed.
• Rescuing and extricating victims of accidents, sudden illness or entrapment using proper rescue and medical techniques.
• Treating patients at the scene, en route to the hospital, and in a pre-hospital setting in accordance with federal, state, local, laws, regulations and standards.
• Providing ambulance stand-by services at sporting events or any other activities designated by the St. Luke’s Emergency & Transport Services
• Completely, accurately, and professionally documents assessments, physical findings and treatment rendered on approved patient care report.
• Completion shall be in accordance with departmental policies and state regulatory requirements.
• Participates in continuous quality improvement and responds appropriately to QA flags within a timely manner.
• Completes vehicle and equipment accountability checklist each scheduled shift to ensure vehicle is in condition of readiness at all times. This includes cleaning, disinfecting, refueling and restocking supplies/equipment.
• Appropriately escalates any issues utilizing proper chain of command.
• Responsible for attending departmental meetings.
• Maintains a clean and professional workplace at assigned ambulance station.
• Operates emergency vehicle safely, in accordance with State Laws and SLETS policies.
• Demonstrates/models the hospitals core values and customer service behaviors in interactions with all customers (internal and external).
• Complies with Network and departmental policies regarding issues of employee, patient and environmental safety and follows appropriate reporting requirements.
• Demonstrates continuous Quality Improvement in the following areas as appropriate: Clinical Care/Outcomes, Customer/Service Improvement, Operational System/Process, and Safety.
• Complies with Network and departmental policies regarding attendance and dress code.
• Other related duties as assigned.

Emergency Medical Technician

Counselor

• Responsible for prompt, courteous reception and processing of all customer/patient inquiries
• Accurate and timely verification of third party payer and workmen’s compensation benefits for all inpatients
• Insuring that all Medicare Patients have the following: IMM Signatures within 48 hours or letters sent out; MSP Screens completed accurately
• Follow up on all inpatient and high dollar patients who do not have secondary coverage after Medicare
• Utilize Search America to evaluate patients for hospital Financial Assistance Program and obtain all necessary financial documentation to support eligibility on All Self Pay Accounts including: Self Pay POS accounts referred by Admission Services, Self Pay SAT accounts referred by Outpatient Registration, any High Dollar outpatient Self Pay (i.e. Oncology/OB) that appears on high dollar report or are referred by a Financial Rep
• Processing PATHS close out letters
• Referring patients to PATHS via and documenting on I drive
• Following up on any Email/mail requests
• Answering Financial Counseling Phone line and taking off messages daily
• Answering Walk in Billing questions
• Resolves or assists with complaints, misunderstandings, and inquiries related to insurance coverage or billing issues

Financial Counselor, Bilingual Preferred

Medical Billing and Coding

• Codes and abstracts professional fee hospital services from medical records according to guidelines
• Utilizes 3M Encoder for validation of RVUs and procedure unbundling
• Maintains a 95% coding accuracy rate

Emergency Department Medical Coder – Per Diem

Operations

• Leads and manages the operations of assigned practices to ensure successful practice operations
• Ensures operational readiness for clinical and administrative operations
• Manages practice operations, workflow execution, employee collaboration and overall patient experience
• Partners with other organizational functions to coordinate and facilitate effective practice operations
• Maintains strong collaboration and connectivity with Access Center operations
• Serves as point of escalation and addresses critical operational, technological, patient, and employee issues
• Achieves expected practice financial performance through judicious expense management
• Utilizes organizational tools to monitor practice performance and develops/implements improvement strategies

Manager, Practice Operations

• Evaluates plans and administers occupational therapy treatment programs for referred patients
• Provides rehabilitation services to patients/clients upon physician consult or referral
• Performs occupational therapy examination in a technically competent manner
• Establishes realistic, attainable short-term and long-term goals with each patient
• Documents accurately, in a timely manner including initial evaluation, progress notes and discharge summaries