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Financial Counselor, Bilingual Preferred
St. Luke's University Health NetworkFinancial Counselor responsible for assisting patients with billing inquiries and verifying insurance benefits. Providing customer service and support across multiple hospital campuses.
About the role
Key responsibilities & impact- Responsible for prompt, courteous reception and processing of all customer/patient inquiries
- Accurate and timely verification of third party payer and workmen’s compensation benefits for all inpatients
- Insuring that all Medicare Patients have the following: IMM Signatures within 48 hours or letters sent out; MSP Screens completed accurately
- Follow up on all inpatient and high dollar patients who do not have secondary coverage after Medicare
- Utilize Search America to evaluate patients for hospital Financial Assistance Program and obtain all necessary financial documentation to support eligibility on All Self Pay Accounts including: Self Pay POS accounts referred by Admission Services, Self Pay SAT accounts referred by Outpatient Registration, any High Dollar outpatient Self Pay (i.e. Oncology/OB) that appears on high dollar report or are referred by a Financial Rep
- Processing PATHS close out letters
- Referring patients to PATHS via and documenting on I drive
- Following up on any Email/mail requests
- Answering Financial Counseling Phone line and taking off messages daily
- Answering Walk in Billing questions
- Resolves or assists with complaints, misunderstandings, and inquiries related to insurance coverage or billing issues
Requirements
What you’ll need- High school graduate or equivalent required
- One to two years of healthcare experience, billing department or insurance related field
- Minimum of one to two years’ work experience with hospital admitting or as a payer, hospital business office or related business area
- Basic accounting and medical terminology to include ICD9, ICD10, and CPT coding
- Prior experience with analyzing insurance coverage and benefits a plus
- Overall knowledge of the revenue cycle and accounts receivable required
- Knowledge of billing requirements, financial counseling and payment options/collections
Benefits
Comp & perks- Employee will be assigned to one main location
- flexible to cover/fill in as needed at any of our campuses
ATS Keywords
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Hard Skills & Tools
ICD9 codingICD10 codingCPT codingbasic accountinginsurance coverage analysisrevenue cycle managementaccounts receivable managementfinancial counselingbilling requirementspayment options
Soft Skills
customer servicecommunicationproblem-solvingattention to detailorganizational skillscourtesyfollow-upconflict resolutioninterpersonal skillstime management