Apply

Ready to go for it?

AI Apply speeds things up—apply directly if you prefer.

FREE ACCESS
5,000–10,000 jobs/day
JobTailor Logo

See all jobs on JobTailor

Search thousands of fresh jobs every day.

Discover
  • Fresh listings
  • Fast filters
  • No subscription required
Create a free account and start exploring right away.
St. Luke's University Health Network

Patient Engagement Partner, Access Center

St. Luke's University Health Network

Patient Engagement Partner providing exceptional customer service in healthcare access center. Answering calls, scheduling appointments, and assisting patients in a high-volume environment.

Posted 6/30/2026full-timeAllentown • New Jersey, Pennsylvania • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact
  • Answers incoming calls and performs a variety of actions including scheduling, rescheduling, or canceling appointments within established time frames and protocols in a fast paced, high volume Access Center environment.
  • Determines how requests should be handled using expert questioning techniques to determine how a request should be scheduled.
  • Verifies and updates patient demographic and insurance information.
  • Creates a positive patient experience at every encounter.
  • Manages and works referral work queues when assigned and provides supplemental inbound patient call support.
  • Actively participates as a team member in resolution of problems as they are identified.
  • Escalates any scheduling or insurance issue to the Patient Engagement Supervisor or Patient Engagement Manager to resolve.

Requirements

What you’ll need
  • High School diploma or equivalent required
  • Previous general computer experience with data entry required
  • Minimum 1-2 years of demonstrated customer service excellence in a contact center preferred
  • Previous healthcare experience with medical terminology preferred
  • Previous experience with electronic medical record (EMR) preferred

Benefits

Comp & perks
  • Health insurance
  • Professional development
  • Paid time off
  • Flexible work arrangements

ATS Keywords

✓ Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Data EntryAppointment SchedulingPatient Demographic VerificationInsurance Information ManagementReferral Management
Soft Skills
Team CollaborationProblem ResolutionCommunication SkillsExpert Questioning TechniquesPositive Patient Experience