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Patient Engagement Partner, Access Center
St. Luke's University Health NetworkPatient Engagement Partner providing exceptional customer service in healthcare access center. Answering calls, scheduling appointments, and assisting patients in a high-volume environment.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing patient scheduling and handling inquiries in a high-volume environment, while ensuring accurate data entry and a positive patient experience. Proficient in utilizing electronic medical records and understanding medical terminology to support patient engagement.
Highest-signal resume keywords
Customer Service ExcellenceData EntryElectronic Medical Record (EMR)Medical TerminologyAppointment Scheduling
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
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Hard Skills
Data EntryAppointment SchedulingPatient Demographic VerificationInsurance Information ManagementReferral Management
Soft Skills
Team CollaborationProblem ResolutionCommunication SkillsExpert Questioning TechniquesPositive Patient Experience
Industry Keywords
Healthcare ExperienceContact CenterPatient EngagementHigh Volume EnvironmentFast Paced Environment
About the role
Key responsibilities & impact- Answers incoming calls and performs a variety of actions including scheduling, rescheduling, or canceling appointments within established time frames and protocols in a fast paced, high volume Access Center environment.
- Determines how requests should be handled using expert questioning techniques to determine how a request should be scheduled.
- Verifies and updates patient demographic and insurance information.
- Creates a positive patient experience at every encounter.
- Manages and works referral work queues when assigned and provides supplemental inbound patient call support.
- Actively participates as a team member in resolution of problems as they are identified.
- Escalates any scheduling or insurance issue to the Patient Engagement Supervisor or Patient Engagement Manager to resolve.
Requirements
What you’ll need- High School diploma or equivalent required
- Previous general computer experience with data entry required
- Minimum 1-2 years of demonstrated customer service excellence in a contact center preferred
- Previous healthcare experience with medical terminology preferred
- Previous experience with electronic medical record (EMR) preferred
Benefits
Comp & perks- Health insurance
- Professional development
- Paid time off
- Flexible work arrangements