SSM Health

Business Intelligence Developer

Guides and performs complex analyses supporting the various service domains within the system Revenue Cycle departments.
Works with structured/unstructured data stores to develop ad hoc reports, automated reports, and dashboards to allow users to easily understand and act upon data.
Leverages the clarity data model and will pull data from it and other sources, such as data warehouses and marts, in order to provide business insights.
Provides feedback to the model and ongoing design of the warehouses and marts to ensure data accuracy and availability to meet organization reporting needs.
Works with peers in order to interpret data models and business requirements and participates in sprint-based work.
Responsible for complex and highly optimized queries.
Provides input to the team strategy and vision.
Works with key business sponsors to obtain buy-in for BI approaches.
Supports and helps manage external resources and collaborative efforts.

Senior Business Intelligence Engineer – Revenue Cycle

Operations

Provides advanced support to business operations.
Influences business strategies through robust reporting and distilling of data.
Proactively facilitates conversations with leaders to apply data trends towards the improvement of business operations.
Elicits business requirements for operational improvements among cross functional teams across all levels of the organization.
Guides the work of the Operations Analyst to ensure business and operational needs are met and ensures consistency in reporting.
Provides guidance on the most complex and unique matters related to data reporting and analytic techniques that have a significant impact to the region and ministry.
May lead work of others within business operations.
Ensures collaboration with key decision makers to identify and solve a variety of business or operational problems and objectives.
Interprets complex data, identifies trends, establishes/utilizes benchmark data, creates data visualization, and applies information to the business to determine impact, significance, and opportunities.
Responsible for developing specifications of analytic and reporting needs through participation in project teams or meetings with internal/external customers for projects and/or ad hoc requests.
Utilizes a variety of databases and advanced query tools to gather data and information.
Ensures all requirements are well-defined from the customer to meet reporting and analysis specifications.
Ensures data integrity and data quality.
Supplies business and leadership with deep insights into the daily operations and overall business operations.
Viewed as a subject matter expert for the team.
Partners closely with technical and build team members to establish reports and dashboards within applications that will support operations.
Partners with customers, peers and cross functional teams to discover new business needs; proactively offer options and solutions.
Oversees the evaluation, analysis, and development of reporting and analytical tools to analyze department and division performance indicators.
Ensures information is presented to customers in clear, concise, and useful formats.
Leverages advanced analytic techniques necessary to meet needs of business users supported by the analytic team.
Supports both new and ongoing operational reporting needs, business process redesign, process improvement initiatives by providing data insights.
Performs other duties as assigned.

Senior Operations Analyst – Business Transformation & Workforce Analytics

Account Manager

• PRIMARY RESPONSIBILITIES Leads or coordinates shift operations of assigned activities, resources, and staff. Serves as a technical or functional resource and performs similar duties with staff. Assigns, monitors and reviews progress of work. Monitors and reports compliance with policies and/or procedures. Oversees and evaluates orientation and training of assigned associates. May provide input in the review and evaluation of staff performance. Performs the duties of a Patient Account Representative. Performs other duties as assigned. EDUCATION High School diploma/GED or 10 years of work experience. EXPERIENCE Three years' experience. PHYSICAL REQUIREMENTS Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs. Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements. Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors. Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc. Frequent keyboard use/data entry. Occasional bending, stooping, kneeling, squatting, twisting and gripping. Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs. Rare climbing.

Patient Account Representative Lead

Therapist

• Evaluates and conducts medically prescribed physical therapy treatment programs to treat movement dysfunction and pain resulting from injury, disease, disability, or other health-related conditions.
• Performs initial and on-going assessments of patient's condition; establishes, revises and evaluates a plan of care appropriate to problems identified and involves the patient/family.
• Performs therapy interventions utilizing standard physical therapy techniques and skills as appropriate for the condition of the patient.
• Provides education to patient/family /staff by assessing patient/family educational needs.
• Provides for continuity of care by participating in discharge planning with patients, families and other health care providers as appropriate, providing home instructions to patients and caregivers, recommending and or providing equipment/ home modifications, and recommending appropriate follow-up care if needed.
• Oversees activities of physical therapy assistants, students, and other support personnel.
• Maintains appropriate documentation that details the patient's response to therapy and the need for skilled intervention as outlined by regulatory bodies.
• Works in a constant state of alertness and safe manner.
• Performs other duties as assigned.

Physical Therapist

Auditor

• Initiates development and maintenance of compliance program, including compliance awareness education, implementation and maintenance of compliance policies and procedures, and monitoring of policy adherence and enforcement.
• Identifies, researches, summarizes, presents, educates and implements traditional and non-traditional approaches to multi-faceted issues to provide best practice.
• Performs or conducts compliance investigations and presents recommendations to physicians and committees.
• Implements process improvements and supports system wide implementation of new initiatives.
• Provides leadership and facilitates change in application of solutions requiring organized processes and outcomes.
• Documents and discusses detected deficiencies in billing and reimbursement with personnel of departments and provides recommendations to prevent future deficiencies.
• Develops and maintains processes to monitor program effectiveness through audits, analysis of employee hot-line reports, post office box inquires and other feedback mechanisms.
• Remains current with government and third party billing regulations, government initiatives on fraud and abuse, and other related legislation.
• Researches and performs analysis of compliance work plan.
• Coordinates audits/record reviews and provides education to departments when necessary.
• Implements corrective actions in cooperation with both clinic and business office management.
• Serves as resource to all internal and external customers, answering questions, researching topics and providing information regarding coding, documentation and compliance issues.
• Partners with other individuals/departments to foster best practice methodology and compliance.
• Performs other duties as assigned.

Corporate Responsibility Auditor Senior

Call Center Representative

• Creates an environment that leads to a positive patient care experience by evaluating, planning and implementing effective patient care plans within the guidelines of the standards of nursing care and operational guidelines.
• May acquire knowledge of poison prevention techniques and interpret subtle indications while formulating accurate questions to aid in decision making responses regarding toxicology recommendations.
• May be responsible for emergency telephone management of poisoning exposures and questions handled for an entire state.
• PRIMARY RESPONSIBILITIES Staffs a telephone service line while acting collaboratively with staff, other health care providers and lay callers.
• Obtains and documents a complete and accurate history.
• Provides a calm, reassuring and intelligent interaction with the public and health care professionals.
• Uses computer for live data collection and documentation, online resources for information gathering, and communication with caller through phone system.
• Manages beneficial relationships with individuals and departments inside and outside of the ministry structure.
• Creates an environment that leads to a positive patient care experience by evaluating, planning and implementing effective patient care plans within the guidelines of the standards of nursing care and operational guidelines.
• May guide treatment advice for both the public and health care providers.
• May utilize advanced technology with live chat and texting to assist callers with poison information or exposures.
• May acquire knowledge of toxicological resources that are helpful in managing poison cases.
• May acquire knowledge of poison prevention techniques and interpret subtle indications while formulating accurate questions to aid in decision making responses regarding toxicology recommendations.
• Works in a constant state of alertness and safe manner.
• Performs other duties as assigned.

RN-Call Center (remote) Full time WO **High differential included

• Staffs a 24-hour telephone service for hospice, home health and telehealth services.
• Collaborates effectively with staff, patients, families, and other health care providers.
• Uses computer for live data collection and documentation, online resources for information gathering, and communication with callers through the phone system and EMR.
• Demonstrates knowledge of regulations and Medicare Conditions of Participation.
• Manages relationships with individuals and departments inside and outside of the ministry structure.
• Creates an environment that leads to a positive patient care experience by evaluating, planning, and implementing effective patient care plans within the guidelines of the standards of nursing care and operational guidelines.
• Duties may include but are not limited to completion of medication profiles, ordering home supplies, triaging patient phone calls and questions, reviewing and collaborating hospice/home health plan of care, contacting and collaboration with visit staff.
• Uses principles of delegation to delegate tasks to visit staff.
• May guide treatment advice.
• May utilize advance technology with live chat and texting to assist callers.
• Works in constant state of alertness and safe manner.
• Performs other duties as assigned.

RN Call Center - Post Acute PRN

Director

• Responsible for operations of multiple inpatient and residential hospice care entities across the system, including financial performance, quality improvement, customer satisfaction, employee recruitment and retention, growth, and development of new business lines.
• Provides strategic and business planning support for supervisors and branch managers within a service area.
• Assists in budget development for hospice and palliative care programs based on strategic and marketing plans.
• Ensures data collection is occurring throughout the year about competitive organization’s strategies within each of the region’s marketplaces.
• Coordinates, develops and implements the Quality Assurance Performance Improvement Program (QAPI) activities and reports quality measurements to the Board of Directors annually.
• Assists in the identification of goals and related patient outcomes, and overall development and implementation of the QAPI program.
• Understands the importance of communication with all levels of the organization, community, and customers.
• Creates and implements a communication plan which meets the needs of staff, senior management, customers, and the community within the entity’s service area.
• Promotes and maintains an atmosphere of customer service.
• Provides opportunities for staff to receive continuing education about customer service and interacting with difficult people.
• Ensures that a customer/patient satisfaction system with feedback and action components is in place.
• Follows up and resolves customer complaints as needed.
• Implements benchmarks and performance criteria for the individual entities within a service area.
• Provides leadership with accurate performance information.
• Assists managers/supervisors with ideas and implementation of intervention strategies or other tactics to enhance financial performance and grow the business.
• Promotes continuous quality improvement whereby decision-making is driven by data, and customer-supplier relationships are facilitated both within and outside the system.
• Maintains a low HR turnover rate by ensuring that hospice and palliative care programs create an atmosphere where employees enjoy working and perceive a fair and equitable management style with open communication.
• Makes effective use of the resources within the region for new program development, systems improvement, best practice development and promotion.
• Supports and implements an organization-wide sales and marketing mentality.
• Supports the efforts and role of sales and marketing staff.
• Develops and gives presentations as needed.
• Applies the existing body of evidence-based practice and scientific knowledge in health care to nursing practice, ensuring that nursing care is delivered based on patient’s age-specific needs and clinical needs as described in the department's scope of service.
• Works in a constant state of alertness and safe manner.
• Recruits, engages, develops, leads, and manages assigned staff.
• Performs other duties as assigned.

Director of Hospice

Business Analyst

• Working under the guidance of a mentor, supports business strategies, and utilizes facilitation skills to elicit requirements and business needs from cross functional teams across all levels of the organization, including vendors.
• Assists in defining solutions, providing training to business users, and acting as a sprint manager to ensure activities are completed in a timely fashion.
• Assists in providing business process mapping services and ensuring all requirements are defined well enough for prioritization and execution on requests.
• Participates in the request intake management process.
• PRIMARY RESPONSIBILITIES: Works with more experienced data and analytics staff to develop sound methodologies for extracting data and presenting information to facilitate decision-making.
• Effectively partners with customers, peers and cross functional teams to discover needs.
• Collaborates with other analysts and departmental leadership to interpret data and provide written report summaries and narratives to explain findings and express recommendations for action or further analysis.
• Uses available analytic environments including data models, file structures, and field contents.
• Delivers on expectations and commitments in a timely manner; follows through on agreed upon assignments without deviation.
• Utilizes query tools to analyze and interpret data with SQL knowledge.
• Prepares sprint cycles and sprint stories.
• Participates in sprint planning sessions.
• Leads / participates in work prioritization sessions.
• Performs other duties as assigned.

Associate Business Analyst

Financial Planning and Analysis

• Responsible for determining the patient financial component for patient services. Estimates, communicates and collects the patient financial responsibility and provides patient financial counseling.
• Assists patients in understanding their insurance benefits including their co-payment, deductible and co-insurance responsibility.
• Educates patient regarding financial assistance programs when appropriate.
• Obtains patient demographic information and requests financial responsibility from the patient.
• Determines patient qualification for coverage by third-party payer and informs financial counselor, patient or family member of status.
• Verifies all commercial insurance coverage, workers compensation insurance, TPL insurance and state and government programs.
• Documents and resolves patient concerns or inquiries that are received via telephone, mail or walk-in within an established time frame.
• Validates Master Patient Index according to departmental policy.
• Interprets physician orders.
• Performs other duties as assigned.
• Remote work: This position may be eligible for remote work in accordance with SSM policies.
• Location: Remote - reside in MO, IL, OK, or WI