Physical Therapist
SSM Health
Job Level
Lead
About the role
- Responsible for operations of multiple inpatient and residential hospice care entities across the system, including financial performance, quality improvement, customer satisfaction, employee recruitment and retention, growth, and development of new business lines.
- Provides strategic and business planning support for supervisors and branch managers within a service area.
- Assists in budget development for hospice and palliative care programs based on strategic and marketing plans.
- Ensures data collection is occurring throughout the year about competitive organization’s strategies within each of the region’s marketplaces.
- Coordinates, develops and implements the Quality Assurance Performance Improvement Program (QAPI) activities and reports quality measurements to the Board of Directors annually.
- Assists in the identification of goals and related patient outcomes, and overall development and implementation of the QAPI program.
- Understands the importance of communication with all levels of the organization, community, and customers.
- Creates and implements a communication plan which meets the needs of staff, senior management, customers, and the community within the entity’s service area.
- Promotes and maintains an atmosphere of customer service.
- Provides opportunities for staff to receive continuing education about customer service and interacting with difficult people.
- Ensures that a customer/patient satisfaction system with feedback and action components is in place.
- Follows up and resolves customer complaints as needed.
- Implements benchmarks and performance criteria for the individual entities within a service area.
- Provides leadership with accurate performance information.
- Assists managers/supervisors with ideas and implementation of intervention strategies or other tactics to enhance financial performance and grow the business.
- Promotes continuous quality improvement whereby decision-making is driven by data, and customer-supplier relationships are facilitated both within and outside the system.
- Maintains a low HR turnover rate by ensuring that hospice and palliative care programs create an atmosphere where employees enjoy working and perceive a fair and equitable management style with open communication.
- Makes effective use of the resources within the region for new program development, systems improvement, best practice development and promotion.
- Supports and implements an organization-wide sales and marketing mentality.
- Supports the efforts and role of sales and marketing staff.
- Develops and gives presentations as needed.
- Applies the existing body of evidence-based practice and scientific knowledge in health care to nursing practice, ensuring that nursing care is delivered based on patient’s age-specific needs and clinical needs as described in the department's scope of service.
- Works in a constant state of alertness and safe manner.
- Recruits, engages, develops, leads, and manages assigned staff.
- Performs other duties as assigned.
Requirements
- Bachelor's degree in nursing
- Five years' experience in nursing, with three years' in leadership
- State of Work Location: Missouri
- Basic Life Support HealthCare Provider (BLS HCP) - American Heart Association (AHA) And Registered Nurse (RN) - Missouri Division of Professional Registration Or Registered Nurse (RN) Issued by Compact State
- State of Work Location: Oklahoma
- Basic Life Support HealthCare Provider (BLS HCP) - American Heart Association (AHA) And Registered Nurse (RN) Issued by Compact State Or Registered Nurse (RN) - Oklahoma Board of Nursing (OBN)
