Call Center Scheduler
Lifepoint Health®
RN Call Center - Post Acute PRN
SSM Health
part-time
Posted on:
Location: Illinois, Missouri, Oklahoma, Wisconsin • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Staffs a 24-hour telephone service for hospice, home health and telehealth services.
- Collaborates effectively with staff, patients, families, and other health care providers.
- Uses computer for live data collection and documentation, online resources for information gathering, and communication with callers through the phone system and EMR.
- Demonstrates knowledge of regulations and Medicare Conditions of Participation.
- Manages relationships with individuals and departments inside and outside of the ministry structure.
- Creates an environment that leads to a positive patient care experience by evaluating, planning, and implementing effective patient care plans within the guidelines of the standards of nursing care and operational guidelines.
- Duties may include but are not limited to completion of medication profiles, ordering home supplies, triaging patient phone calls and questions, reviewing and collaborating hospice/home health plan of care, contacting and collaboration with visit staff.
- Uses principles of delegation to delegate tasks to visit staff.
- May guide treatment advice.
- May utilize advance technology with live chat and texting to assist callers.
- Works in constant state of alertness and safe manner.
- Performs other duties as assigned.
Requirements
- 3 shifts/month
- Must have some direct hospice experience to be a candidate for the position
- Two years progressive home care or hospice nursing experience or any combination of education that provides equivalent knowledge, skills or abilities.
