Call Center Scheduler
Lifepoint Health®
RN-Call Center (remote) Full time WO **High differential included
SSM Health
full-time
Posted on:
Location: Illinois • 🇺🇸 United States
Visit company websiteSalary
💰 $33 - $52 per hour
Job Level
Mid-LevelSenior
About the role
- Creates an environment that leads to a positive patient care experience by evaluating, planning and implementing effective patient care plans within the guidelines of the standards of nursing care and operational guidelines.
- May acquire knowledge of poison prevention techniques and interpret subtle indications while formulating accurate questions to aid in decision making responses regarding toxicology recommendations.
- May be responsible for emergency telephone management of poisoning exposures and questions handled for an entire state.
- PRIMARY RESPONSIBILITIES Staffs a telephone service line while acting collaboratively with staff, other health care providers and lay callers.
- Obtains and documents a complete and accurate history.
- Provides a calm, reassuring and intelligent interaction with the public and health care professionals.
- Uses computer for live data collection and documentation, online resources for information gathering, and communication with caller through phone system.
- Manages beneficial relationships with individuals and departments inside and outside of the ministry structure.
- Creates an environment that leads to a positive patient care experience by evaluating, planning and implementing effective patient care plans within the guidelines of the standards of nursing care and operational guidelines.
- May guide treatment advice for both the public and health care providers.
- May utilize advanced technology with live chat and texting to assist callers with poison information or exposures.
- May acquire knowledge of toxicological resources that are helpful in managing poison cases.
- May acquire knowledge of poison prevention techniques and interpret subtle indications while formulating accurate questions to aid in decision making responses regarding toxicology recommendations.
- Works in a constant state of alertness and safe manner.
- Performs other duties as assigned.
Requirements
- Three years' registered nurse experience with insight in medical/surgical, pediatric or maternal/child health
- Graduate of accredited school of nursing or education equivalency for licensing
