Sqwad

Manager

• Supervise, support and coach production teams (Team Leaders, support staff and sales advisors) through the implementation and monitoring of managerial routines
• Manage schedules, adherence and workforce planning
• Monitor and analyze client and internal performance indicators (KPIs)
• Implement action plans to optimize performance and service quality
• Ensure team upskilling through training, coaching and individual follow-ups
• Provide regular reporting to management and participate in/lead client governance meetings (Flash production, COPROD, COPIL, COQUALI, COSTRAT)
• Actively participate in recruiting advisors and Team Leaders in direct collaboration with HR
• Collaborate with other departments (HR, IT, Quality, etc.) to ensure smooth operations

Team Leader Manager – Telesales

• Supervise, support and engage production teams (Team Leaders, support staff and sales advisors) through the implementation and monitoring of management routines
• Manage schedules, adherence and staffing levels of the teams
• Monitor and analyze client and internal performance indicators (KPIs)
• Implement action plans to optimize performance and service quality
• Ensure the development of team skills through training, coaching and individual follow-ups
• Provide regular reporting to management and participate in/lead client governance meetings (Flash production, COPROD, COPIL, COQUALI, COSTRAT)
• Actively participate in recruiting advisors and Team Leaders in direct collaboration with HR
• Collaborate with other departments (HR, IT, Quality, etc.) to ensure smooth operations

Sales

• Lead and manage a team of approximately 10 to 15 sales representatives.
• Set and monitor team performance objectives.
• Motivate, coach, and support team members in achieving their targets.
• Develop product and sales expertise through regular evaluations and personalized coaching.
• Identify development opportunities and support employees in their professional growth.
• Analyze team results and implement performance improvement plans.
• Ensure compliance with internal processes and procedures.
• Participate in operational review meetings when required.

Team Leader Telesales

• Gérer une équipe de 10 à 15 agents de vente
• Assurer l'organisation, la performance et le succès d'une équipe de télévente à distance
• Analyser les performances individuelles et collectives
• Mettre en place des plans d'action pour améliorer les résultats
• Participer à la préparation et à l'animation des réunions de révision opérationnelle si nécessaire

General

• Supervise and lead a team of approximately 10 to 15 sales advisors
• Set and monitor the team's performance targets
• Motivate, coach and support team members to help them achieve their objectives
• Develop the team's product and sales skills through regular evaluations of employees, identify development areas and support their skills progression
• Analyze team results and implement action plans to improve performance
• Ensure compliance with internal procedures
• Manage production incidents

Team Leader, Telemarketing

• Team management and development: Lead and manage a team of approximately ten customer advisors. Set and monitor team performance targets. Motivate, coach and support team members to help them achieve their objectives. Develop the team’s functional and product skills through regular performance reviews, identify development needs and support skill growth. Engage, motivate and retain team members. Provide the team with visibility into project performance and long-term viability.
• Project oversight: Analyze team results and implement action plans to improve performance. Ensure compliance with internal procedures. Manage turnover and absenteeism, taking corrective actions when necessary. Handle production incidents.
• Client / stakeholder management: Actively participate in the preparation and facilitation of production committees. Contribute to delivering added value within the project scope.

Team Leader Manager – Telesales

Team Leader Manager – Telesales

Team Leader Telesales

Team Leader Telesales

Team Leader, Telemarketing

Telesales Team Leader