Team Leader Manager – Telesales

Sqwad

Team Leader Manager in charge of sales teams for client relations at Sqwad. Leading performance optimization efforts and team development.

Posted 7/24/2026full-timeLille • 🇫🇷 FranceSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and coaching abilities to enhance team performance and service quality, with a focus on managing KPIs and optimizing operations through effective collaboration and training.

Highest-signal resume keywords

CRM Systems ProficiencyTelephony Software KnowledgeKPI AnalysisTeam Leadership ExperienceCustomer Satisfaction Focus

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

KPI MonitoringPerformance OptimizationWorkforce PlanningAction Plan ImplementationTeam Upskilling

Soft Skills

LeadershipActive ListeningPedagogical SkillsAnalytical MindsetMotivational Skills

Tools & Technologies

GenesysAvayaVocalcomDiabolocom

Industry Keywords

Client Governance MeetingsProduction Teams ManagementCustomer RelationsTelesales

Tech Stack

Tools & technologies

Flash

About the role

Key responsibilities & impact

Supervise, support and coach production teams (Team Leaders, support staff and sales advisors) through the implementation and monitoring of managerial routines
Manage schedules, adherence and workforce planning
Monitor and analyze client and internal performance indicators (KPIs)
Implement action plans to optimize performance and service quality
Ensure team upskilling through training, coaching and individual follow-ups
Provide regular reporting to management and participate in/lead client governance meetings (Flash production, COPROD, COPIL, COQUALI, COSTRAT)
Actively participate in recruiting advisors and Team Leaders in direct collaboration with HR
Collaborate with other departments (HR, IT, Quality, etc.) to ensure smooth operations

Requirements

What you’ll need

Strong knowledge and command of CRM systems and telephony software (e.g., Genesys, Avaya, Vocalcom, Diabolocom...)
Proficiency in KPIs for customer relations/telesales
Leadership, active listening and pedagogical skills
Analytical mindset and responsiveness
Results-oriented with a focus on customer satisfaction
Ability to motivate and unite teams
At least 2 years' experience managing Team Leaders or leading an activity/operations function
English proficiency is a plus

Benefits

Comp & perks

Meal vouchers: €8.50 per day for on-site attendance