Team Leader Manager – Telesales

Sqwad

Team Leader Manager overseeing client accounts and managing performance for sales teams at Sqwad. Facilitating training and development while ensuring operational excellence.

Posted 7/24/2026full-timeBarcelona • 🇪🇸 SpainSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and coaching abilities to enhance team performance and service quality, while effectively managing schedules and staffing levels. Proficient in analyzing KPIs and utilizing CRM tools to drive customer satisfaction and operational efficiency.

Highest-signal resume keywords

CRM Tools ProficiencyKPI AnalysisTeam LeadershipCoaching and TrainingCustomer Satisfaction Focus

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

KPI MonitoringPerformance OptimizationTeam ManagementScheduling ManagementClient Governance Participation

Soft Skills

Strong Listening SkillsAnalytical MindsetMotivational SkillsResults-OrientedResponsiveness

Tools & Technologies

GenesysAvayaVocalcomDiabolocom

Industry Keywords

Customer RelationsTelesalesTeam LeadersHR CollaborationQuality Assurance

Tech Stack

Tools & technologies

Flash

About the role

Key responsibilities & impact

Supervise, support and engage production teams (Team Leaders, support staff and sales advisors) through the implementation and monitoring of management routines
Manage schedules, adherence and staffing levels of the teams
Monitor and analyze client and internal performance indicators (KPIs)
Implement action plans to optimize performance and service quality
Ensure the development of team skills through training, coaching and individual follow-ups
Provide regular reporting to management and participate in/lead client governance meetings (Flash production, COPROD, COPIL, COQUALI, COSTRAT)
Actively participate in recruiting advisors and Team Leaders in direct collaboration with HR
Collaborate with other departments (HR, IT, Quality, etc.) to ensure smooth operations

Requirements

What you’ll need

Strong knowledge and proficiency in CRM tools and telephony software (e.g., Genesys, Avaya, Vocalcom, Diabolocom...)
Proficient in KPIs for customer relations/telesales
Leadership, strong listening skills and a coaching/training mindset
Analytical mindset and responsiveness
Results-oriented with a focus on customer satisfaction
Ability to motivate and unite teams
Minimum 2 years' experience managing Team Leaders or as a team/activity manager
English proficiency is a plus

Benefits

Comp & perks

Compensation: Base salary + monthly performance bonuses
Position based in our Barcelona offices, with on-site presence required 3 days per week (after a 2-month onboarding period in 100% on-site attendance)