Telesales Team Leader

Sqwad

Team Leader managing a remote telesales team to drive customer engagement and satisfaction. Leading team performance and ensuring adherence to procedures for optimal project results.

Posted 6/27/2026full-timeBarcelona • 🇪🇸 SpainSeniorWebsite

About the role

Key responsibilities & impact

Team management and development: Lead and manage a team of approximately ten customer advisors. Set and monitor team performance targets. Motivate, coach and support team members to help them achieve their objectives. Develop the team’s functional and product skills through regular performance reviews, identify development needs and support skill growth. Engage, motivate and retain team members. Provide the team with visibility into project performance and long-term viability.
Project oversight: Analyze team results and implement action plans to improve performance. Ensure compliance with internal procedures. Manage turnover and absenteeism, taking corrective actions when necessary. Handle production incidents.
Client / stakeholder management: Actively participate in the preparation and facilitation of production committees. Contribute to delivering added value within the project scope.

Requirements

What you’ll need

Management experience: 2 years
Proven expertise in telesales
Required languages: French + English and/or Spanish

Benefits

Comp & perks

Hybrid remote work: 2 days per week (after a 2-month on-site period)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

telesalesperformance managementproject oversightaction planningcompliance management

Soft Skills

team managementcoachingmotivationstakeholder managementcommunication