Spring Health

Data Analyst

• Provide the strategic analytics horsepower for major, cross-functional Operations initiatives (e.g., AI transformation efforts) by framing ambiguous problems, identifying decision-critical metrics, and driving analyses that directly shape strategy and execution.
• Translate complex analytics into clear, actionable recommendations for Operations leadership, leveraging AI functionality wherever possible to reduce time-to-insight and increase actionability.
• Build decision-ready narratives for exec audiences: clear problem statements, crisp insights, quantified tradeoffs, and recommended actions.
• Partner cross-functionally (Operations leaders, BI, Product, and other stakeholders) to ensure analytics work is connected to real operational levers and adopted in day-to-day decision-making.
• Own the creation of core data and reporting groundwork that ensures Operations understands what should be measured, how it’s measured, and how we’re performing.
• Deliver foundational assets such as:
• An Operations-wide metrics dictionary (definitions, logic, ownership, refresh cadence, caveats).
• Recurring Operations performance packages that surface the most critical business metrics and trends.
• Metric trees that enable faster, more systematic root-cause analysis when performance shifts.
• Partner closely with leaders across each Operations department and BI partners to align on metric definitions, ensure data quality, and maintain scalable reporting.

Business Analyst, Operations Analytics

General

• Telephonic screening, brief intervention, and referral of members to a mood and/or anxiety specialty treatment provider
• Apply active listening, psychoeducation, and motivational interviewing skills to understand each member’s needs and provide support as they set goals
• Utilize knowledge of Dialectical Behavioral Therapy (DBT) skills to coach members as part of their care journey
• Employ motivational interviewing to assist members in engaging in care
• Identify an appropriate level of care, facilitate referral, and coordinate care with a Spring Health provider
• Provide consultation regarding mental health concerns and family/relationship issues, as appropriate to member needs
• As necessary, provide in-the-moment support and safety planning for members with safety, risks or crisis
• Utilize written communication skills to interact with members and providers through email
• Document information, maintain accurate records, perform follow-ups, and track progress within several systems – including an EHR – within required timeframes
• Identify and problem-solve issues that serve as a barrier or disruption to care
• Interact with multi-disciplinary teams such as care support, provider operations, and benefits/billing to ensure a smooth member experience
• Assisting other specialty care teams (SUD, Trauma, and Eating Disorders), as needed
• Participate in staff meetings, case consultations, and trainings
• Assist with onboarding and mentoring new team members
• Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards

Specialty Care Navigator, Mood & Anxiety

Customer Success Manager

• Act as a support resource and secondary point of contact for assigned customers, working closely with designated Payer and Partner Customer Success Managers to ensure seamless service delivery.
• Collaborate with the cross-functional teams to resolve customer issues and ensure a seamless customer and member experience.
• Participate actively in customer meetings under the direction of the Payer Customer Success Managers, coordinating, supporting and addressing customer needs and concerns.
• Assist in the creation and maintenance of project management documentation such as Gainsight and Asana Customer Dashboards, ensuring adherence to client deadlines, internal team SLAs, and providing regular updates to CSMs and customers.
• Maintain accurate customer information in Spring Health Admin, including detailed notes and auditing to ensure precise setup.
• Investigate and resolve member issues, collaborating with respective Payer CSMs on resolution steps and providing comprehensive, detailed follow up.
• Track and maintain all cross-functional requests, i.e. reporting, marketing, invoicing, product/engineering, and clinical support requirements meticulously, ensuring timely delivery to the assigned CSM for action.
• Compile Quarterly Business Review (QBR) slide decks by extracting data from Looker and other relevant sources, providing insights into customer performance, and contributing to the CSM’s report narrative.
• Coordinate the preparation and distribution of member marketing materials, including organizing customer events and attending Spring Virtual Events, where applicable.
• Building relationships through collaboration across departments, including product, operations, data science, and marketing, to ensure a holistic approach to customer success.
• Act as key support of the customer relationship continuity by managing incoming client requests, escalations, and updates in the account owner’s absence
• Assists in coordinating transition planning, documentation, and communication to ensure minimal disruption to the customer support or member experience during account transitions
• Manage open tickets efficiently, ensuring deadlines are met and contributing to reporting updates and enhancements to drive overall team success.
• Up to 15% travel time

Payer Customer Success Associate

Chief Marketing Officer

• Manage and mentor a team of lifecycle marketers, ensuring alignment with business objectives and marketing priorities.
• Design, execute, and refine strategies to acquire, activate, retain, and re-engage members across email, SMS, push notifications, in-app messaging, and direct mail.
• Develop lifecycle marketing programs that increase conversion rates at each stage of the member journey, from enrollment, to activation, to engagement and retention.
• Utilize A/B and multivariate testing, segmentation strategies, and behavioral insights to drive personalized, high-performing campaigns.
• Build and optimize automated journeys using Iterable, ensuring the right message reaches the right person at the right time.
• Establish and oversee QA protocols to ensure marketing campaigns and automations are deployed accurately and efficiently.
• Partner with Product, Eng, Data/BI, and CS teams to align lifecycle marketing efforts with product experience, customer (partner) requirements, and business objectives.
• Ability to dive deep with prod, eng, and data teams on our data architecture, infrastructure, and integrations between platforms to ensure seamless scalability and accurate reporting.
• Establish clear KPIs, dashboards, and reporting frameworks to track campaign performance, experimentation roadmap, and overall impact of lifecycle marketing touchpoints and journeys on member funnel conversion rates and revenue.

Director, Lifecycle Marketing

Compliance

• Serve as a primary compliance resource embedded in the Alma-to-Spring Health integration effort, building a working understanding of Alma's GRC architecture, tooling, vendor relationships, and audit history.
• Map Alma's existing control environment against Spring Health's compliance frameworks, identifying gaps, redundancies, and opportunities for harmonization.
• Partner with engineering, IT, security, and legal stakeholders across both organizations to facilitate a structured transition of compliance obligations, evidence, and tooling into a unified program.
• Own and strategically lead enterprise-level compliance programs, including SOC 2 Type II, HITRUST, HIPAA, GDPR, ISO 27001, ISO 42001, and ITGC-SOX, from planning through execution and continuous improvement.
• Develop deep technical knowledge of Spring and Alma product architecture and the unified roadmap to confidently lead customer assurance efforts and external and internal stakeholder engagements including enterprise calls, escalations, and complex security questionnaires.
• Lead complex risk assessments and translate technical, regulatory, and operational risk into clear, actionable recommendations for leadership.
• Lead the development and operationalization of an AI governance program, establishing policies, risk frameworks, and control standards that address the unique compliance and ethical considerations of AI and ML systems.
• Build and maintain AI-specific compliance documentation including AI use registers, model risk assessments, and governance procedures aligned to regulatory expectations.
• Conduct compliance vendor reviews with a particular focus on AI vendors, assessing data handling practices, model governance, regulatory alignment, and contractual compliance obligations.
• Technical AI skills and abilities to build and integrate AI into team workflows in a structured way, such as building AI-assisted playbooks for evidence collection & review, audit prep, and risk assessment documentation, customer assurance. Evaluate new AI tools and techniques relevant to compliance and GRC work; share learnings with the team and model disciplined adoption.

Senior Compliance Specialist

Business Development Rep

• Own the vision, strategy, and execution of Spring Health’s outbound and BDR-sourced pipeline generation, accountable for a majority of total company pipeline.
• Lead and develop a multi-layered team (3 managers; ~25 BDRs), setting a high performance bar while building a culture of accountability, coaching, and internal mobility.
• Define the long-term vision for the Business Development organization, including org design, capacity planning, career paths, and future expansion strategy.
• Design and continuously refine outbound segmentation, targeting, messaging, and channel strategy in partnership with Sales, Marketing GTM Engineering and Revenue Operations.
• Create scalable, repeatable outbound playbooks that drive improved meeting conversion rates, pipeline quality, and revenue outcomes.
• Partner closely with AEs, Sales Leadership, Marketing, and Revenue Operations to ensure strong lead handoff, feedback loops, and campaign alignment.
• Implement AI-driven tools and automation to increase rep efficiency, improve personalization at scale, and reduce manual work across the business development rep workflow.
• Establish clear performance frameworks for managers, including coaching cadences, talent calibration, and succession planning.
• Build robust forecasting and reporting mechanisms to track productivity, pipeline health, and ROI of outbound initiatives.
• Contribute to broader Revenue leadership conversations, influencing territory design, capacity planning, hiring strategy, and GTM investment decisions.

Director, Business Development

Clinical Operations

• Supervise and lead clinical team members delivering services to a portfolio of customers
• Interview, hire, onboard, and support the professional growth of team members, including regular 1:1s, team meetings, and performance reviews
• Ensure high-quality, timely delivery of clinical services, including assessment, ongoing care management, crisis intervention and safety planning, care coordination and clinical training and presentations
• Monitor team caseloads and key performance metrics, implementing benchmarks and workflows that drive performance and meet internal SLAs
• Lead your team through rapid change and evolution as we evolve our approach to care to maximize impact for our customers and members
• Ensure that timely and effective Critical Incident Response and Management Consultation is delivered as needed
• Deliver case audit feedback and coaching, proving clinical consultation to ensure adherence to quality standards, clinical best practices, and documentation protocols
• Support operational readiness for high-acuity or after-hours needs, including periodic on-call responsibilities and coordination with overnight teams
• Collaborate with clinical leadership and cross-functional stakeholders to improve team processes, develop SOPs, and refine clinical models
• Maintain a pulse on emerging needs across your programs and work proactively to ensure clinical excellence, compliance, and responsiveness
• Foster a collaborative, mission-driven team culture that aligns with Spring Health’s values and commitment to removing every barrier to mental health

Manager – Clinical Operations – Global

Operations

• Deeply analyze existing IT service performance metrics and establish baseline team-level metrics across service delivery, support quality, system reliability, and operational health.
• Define and implement standardized IT operations metrics (e.g., uptime, ticket resolution, SLA compliance) and dashboards across IT teams to enable consistent measurement and transparency.
• Partner with IT leadership to ensure metrics are actionable, aligned with business outcomes, and used for the creation and update of OKRs, QBRs, and MBRs to senior leadership.
• Review and streamline the current IT operating cadence (including change management, incident response, project planning, and post-mortems) to reduce overhead and increase team autonomy.
• Operationalize consistent rhythms and project management (e.g., quarterly planning, sprint planning, stakeholder meetings, operational reviews) while allowing for team-level flexibility.
• Assess current IT service management (ITSM) processes, identifying gaps and risks impacting system reliability, support availability, and end-user satisfaction.
• Partner with Security and cross-functional business units to drive adoption of IT best practices, tooling, and co-created solutions.
• Identify opportunities for automation across IT support and infrastructure workflows (e.g., provisioning, monitoring, troubleshooting) to reduce manual effort and operational toil.
• Champion continuous improvement initiatives that improve IT staff efficiency, ensure practices scale effectively, and reduce escalations and friction for end-users.

Senior IT Strategy and Operations Manager

Full-stack Engineer

• Lead a high-impact product initiative, acting as a technical leader and contributing across various facets of engineering. Your role will offer autonomy to explore creative solutions and advance what’s possible.
• Work with a cross-functional team of product managers, designers, data scientists, and marketers to rapidly innovate, ensuring the product aligns with the company’s mission and goals.
• Partner with the GM, Engineering Managers, and CTO to establish technical standards, set a clear vision, and create scalable software architecture, all while having ownership over key decisions.
• Break down complex requirements into manageable, incremental deliverables, applying mastery of your craft to deliver high-quality work.
• Prioritize and manage project timelines, ensuring successful completion of deliverables while maintaining a high level of autonomy in day-to-day decision-making.
• Identify opportunities for process improvements and take initiative to drive leadership in these areas.
• Cultivate a deep understanding of our products, users, and the broader impact on mental healthcare, ensuring that your work is aligned with a clear sense of purpose.
• Quickly pivot and adapt solutions based on feedback or new insights, clearly communicating changes to your team and maintaining momentum.
• Manage risks, dependencies, and tradeoffs in complex project delivery, always keeping the larger mission in focus.
• Collaborate with a passionate, close-knit team on special projects, where you’ll experience autonomy, growth, and purpose in every aspect of your work.

Senior Software Engineer I, Care Innovation

Product Manager

• Contribute to our mission to eliminate every barrier to mental healthcare for our members.
• Define and own growth KPIs for acquisition and activation, ensuring metrics reflect both business outcomes and clinical intent.
• Identify, prioritize, and test growth levers across the member journey, with a focus on acquisition and activation for higher-acuity members.
• Build and maintain a continuous experimentation roadmap, partnering with data, design, engineering, data science, marketing, and clinical teams to rapidly design ethical, clinically sound tests that drive measurable impact.
• Organize cross-functional teams to ship, measure, and iterate on member-facing experiences and internal workflows that remove friction from care engagement.
• Use qualitative insights, behavioral data, and experimentation results to continuously refine strategy and prioritization.
• Conduct market analysis to identify and apply new techniques to reach and engage members across a wide range of populations.
• Autonomously leverage data to inform product decisions, measure effectiveness, and iterate.
• Develop high-quality documentation & artifacts to ensure clarity for cross-functional partners and stakeholders.
• Guide product development lifecycle at every stage, optimizing processes and rituals that help the team thrive.

Senior Product Manager, Member Growth

User Researcher

• Design and implement research throughout the product lifecycle, from early stage discovery and strategic research through iterative prototype testing and post-launch measurement
• Proactively collaborate with design, product, clinical, and commercial teams to define a research roadmap that answers high impact product and strategy questions
• Build on past research and evolve insights over time, driving impact by effectively communicating findings to cross-functional partners and stakeholders
• Take ownership in defining the role of UX Research at Spring Health as an early member of the team, including building out processes and communications strategies that allow us to scale and grow our capabilities responsibly and efficiently

Senior UX Researcher

• Shape and drive the AI/ML platform strategy and roadmap.
• Lead continuous discovery with feature teams.
• Align platform investments to business impact.
• Define platform solutions in close partnership with Engineering leadership.

Senior Product Manager, AI & ML Platform

• Help develop outreach strategy, content, in-bound lead process, and development programs for the BDR team
• Prospect into Fortune 1000 companies and other employers through a combination of email, phone call, and other sales channels
• Generate sales-ready meetings and opportunities for Account Executive using Spring Health’s qualification criteria
• Provide accurate lead distribution and thorough discovery to the assigned Account Executive
• Develop all of the critical skills to accelerate a successful career in Sales

Business Development Representative

Data Scientist

• Lead and develop a team of data scientists working on utilization forecasting and care routing optimization
• Define and execute the data science roadmap supporting forecasting accuracy, experimentation, and decision systems
• Build and productionize forecasting models that predict care utilization across customer lifecycle stages
• Develop and iterate on routing algorithms and experimentation frameworks to influence member care pathways
• Partner with Product and Engineering to translate models into scalable, real-time systems
• Collaborate with Actuarial and Finance teams to align forecasts with pricing assumptions and business targets
• Design and analyze experiments to evaluate interventions that shift member behavior and care utilization
• Establish monitoring systems to detect deviations in utilization trends and trigger interventions
• Communicate insights, risks, and trade-offs clearly to senior stakeholders
• Ensure high standards for model quality, documentation, and reproducibility

Business Analyst, Operations Analytics

Specialty Care Navigator, Mood & Anxiety

Payer Customer Success Associate

Director, Lifecycle Marketing

Senior Compliance Specialist

Director, Business Development

Manager – Clinical Operations – Global

Senior IT Strategy and Operations Manager

Senior Software Engineer I, Care Innovation

Senior Product Manager, Member Growth

Senior Product Manager, Member Growth

Senior UX Researcher

Senior Product Manager, AI & ML Platform

Business Development Representative

Manager, Data Science, Forecasting – Routing