Spring Health

Full-stack Engineer

• Design and build scalable full-stack services using Ruby on Rails, React, GraphQL
• Collaborate with cross-functional teams to ship high-impact features that improve our member growth
• Expand and maintain existing web and mobile applications
• Debug and resolve issues quickly and efficiently
• Provide technical leadership in architectural discussions, code reviews, and system planning
• Advocate for high engineering standards, including test coverage, documentation, and observability
• Participate in an on-call rotation to support system reliability and respond to production issues
• Collaborate flexibly across time zones, as needed, to support distributed teams and stakeholders
• Lead initiatives to define and implement scalable system designs
• Own technical delivery for complex projects or subsystems
• Break down ambiguous or complex requirements into manageable, shippable units
• Drive technical and architectural discussions within the team

Software Engineer II, Member Growth, Retention

Security Engineer

• Define and evolve our AI security strategy to protect highly sensitive mental health data across both product and corporate environments
• Lead secure design and threat modeling for AI systems including LLMs, agentic workflows, and retrieval pipelinesIdentify and mitigate risks such as prompt injection, data exfiltration, model abuse, and privilege escalation
• Build scalable AI security guardrails and tooling that enable safe experimentation across engineering and business teams
• Establish AI-specific governance frameworks covering identity, access control, auditability, and observability
• Take ownership of and lead our AI Red Team to proactively identify vulnerabilities
• Design and implement AI observability pipelines to detect anomalous model behavior and policy violations in near real-time
• Develop and operationalize AI incident response playbooks to ensure rapid containment of security eventsPartner with product and engineering teams to enable responsible AI innovation in a hyper-growth environment
• Champion a culture of secure AI development by mentoring engineers and defining high standards for the organization

Staff Security and AI Engineer

Vice President

• Build and execute a consultant relations strategy that drives Spring Health awareness and advocacy across the employer and Health Plan healthcare benefit space
• Lead and develop a team of 7 Strategic Alliances directors and senior managers by providing clear feedback and guidance that enables growth
• Drive pipeline growth through targeted strategies and deep partnerships with national and regional benefits consulting firms
• Educate the market by building high-level relationships with leaders across top-tier consulting firms
• Partner with internal marketing to execute targeted consultant campaigns, sponsorships, and events
• Collaborate with sales leadership and cross-functional teams to ensure alignment on our shared mission
• Provide competitive intelligence and consultant viewpoints to internal stakeholders to inform product and growth roadmaps
• Create an environment of psychological safety and trust where your team can debate ideas and learn from mistakes
• Translate company strategy into clear goals and success criteria for the Alliances team
• Manage team capacity and remove obstacles to ensure sustainable, high-bar performance

Vice President, Strategic Alliances

Product Manager

• Own the roadmap for the AI Trust & Safety pod, prioritizing and driving investments to continually improve safety across AI experiences in the Spring Health platform.
• Define a strategy to leverage data to improve performance of AI systems
• Shape and evangelize the standards for what “safe and effective AI” means in Spring Health’s context
• Define operational approval gates for AI features before they’re deployed in production
• Partner with ML engineers and data scientists to scope and prioritize technical work that enables AI safety & trust

Senior Product Manager, AI Trust – Safety

Payroll

• Lead the payroll workstream for our current acquisition, harmonizing two distinct payroll systems, policies, and schedules into a single engine by October 1, 2026.
• Leverage AI and automation tools to innovate payroll administration, identifying opportunities to eliminate manual tasks and increase the speed and scalability of our operations.
• Design and implement a roadmap for global payroll practices to ensure compliance and consistency as we expand into new international markets.
• Audit existing workflows to identify friction points and reinvent processes to ensure 100% accuracy and timeliness.
• Oversee the successful execution of multiple payroll runs, including bi-weekly and semi-monthly cycles, for all employees across all entities.
• Act as the primary liaison between the People and Finance departments to ensure data integrity and budget alignment.
• Ensure all payroll activities adhere to local, state, federal, and international regulations while leading year-end reporting and audits.
• Manage and mentor one to two direct reports by setting clear KPIs and providing consistent feedback to support their development.
• Provide data-driven insights and payroll perspectives to the leadership team to influence company-wide decisions.
• Collaborate on the implementation and optimization of payroll and HRIS software to improve system interoperability and reporting.
• Act as the lead investigator and resolver for historical payroll tax account discrepancies; proactively manage and resolve outstanding notices from state and local agencies (e.g., Ohio, etc.) to ensure all accounts are in good standing and future penalties are eliminated.
• Stay current on changing labor laws and tax regulations to proactively adjust internal policies and procedures.

Senior Manager, Global Payroll

Customer Success Manager

• Serve as the product expert and mental health advocate for a book of business of Spring Health’s health plan customers.
• Develop and maintain positive working relationships with multiple health plan customers.
• Consistently demonstrate Spring Health’s value proposition and link to health plan customer’s defined success metrics.
• Own the full customer lifecycle from implementations to engagement strategies to contract renewals.
• Business review creation and presentation to senior health plan executives including insightful, data-based recommendations.
• Work cross-functionally to provide key customer feedback and process improvements.
• Provide sales support as needed.

Senior Customer Success Manager – Payer

Artificial Intelligence

• Define and execute a multi-year enterprise AI transformation strategy aligned to company growth objectives.
• Identify and prioritize high-impact AI opportunities across operations, customer support, sales, marketing, finance, HR, and engineering.
• Establish and operationalize an enterprise AI governance model, including pilot sequencing, scaling, and rollout.
• Lead AI-driven automation initiatives to improve efficiency through copilots, workflow automation, and intelligent orchestration.
• Develop and implement ROI frameworks to evaluate and prioritize AI investments based on measurable business value.
• Partner with Product and Engineering to embed AI capabilities into member and provider-facing products.
• Drive experimentation with generative and predictive AI to unlock new capabilities and competitive differentiation.
• Lead enterprise-wide AI adoption, including building AI literacy programs and enabling cross-functional teams.
• Establish centers of excellence and scalable frameworks to support AI enablement across the organization.
• Partner with Data and Engineering to build scalable AI infrastructure, including MLOps, model lifecycle management, and vendor strategy.

Vice President – AI Transformation

Consultant

• Provide management consultation that enhances employee wellbeing and workplace effectiveness from the hours of 10am -6pm ET, but you may sit out of any time zone.
• Coordinate critical incident response requests
• Deliver virtual critical incident response requests
• Complete management referral intakes according to established guidelines; assure appropriate placement of management referred employees; provide guidance regarding EAP protocols to counselors working with employees.
• Complete daily shifts on an incoming queue and meet speed to answer service level agreement requirements.
• Provide follow-up to monitor employee compliance and feedback to supervisors, HR/Managers.
• Confirm that necessary paperwork is in place to both providers, HR/Managers including signed releases in order to coordinate follow-up with treatment providers, and other necessary HR/Managers.
• Provide limited after care monitoring (following up with employees and/or providers to ensure the safety of employees and continuation of treatment).
• Assess for risk and manage member and organizational crises by providing in-the-moment support, triage, safety planning, and follow up.
• Identify and problem-solve issues that serve as a barrier or disruption to care, with support from leadership.
• Act as a subject matter expert on the key customer including the customer’s benefits ecosystem and programs to provide appropriate referrals to members and to support the navigation team supporting the customer.
• Maintain accurate and complete documentation of required information that meets risk management and regulatory requirements.

EAP Dedicated Management Consultant – Temporary

• Design and build scalable full-stack services using Python, Ruby on Rails, React, and GraphQL
• Collaborate with cross-functional teams to ship high-impact features that improve member experience using AI-powered features
• Expand and maintain existing web applications and infrastructure
• Debug and resolve issues quickly and efficiently
• Provide technical leadership in architectural discussions, code reviews, and system planning
• Advocate for high engineering standards, including test coverage, documentation, and observability
• Participate in an on-call rotation to support system reliability and respond to production issues
• Collaborate flexibly across time zones, as needed, to support distributed teams and stakeholders
• Lead initiatives to define and implement scalable system designs
• Own technical delivery for complex projects or subsystems
• Break down ambiguous or complex requirements into manageable, shippable units

Senior Software Engineer I, Member Growth, Care Guide Experience

Financial Planning and Analysis

• Own the design, testing, and iteration of automation systems across forecasting, reporting, reconciliations, revenue recognition, accruals, and scenario modeling
• Automate month-end close workflows to reduce cycle time while strengthening controls and audit readiness
• Discover new ways to access, connect, and “weaponize” new data sets – both internal and external – to develop intelligent dashboards and reporting systems providing real-time visibility into financial performance.
• Accelerate finance team efficiency through AI & automation to expedite repeatable workstreams – journal entries, spreadsheet dependency, reporting tasks – and maximize the team’s time on highest value activities
• Collaborate with FP&A, Accounting, Strategic Finance, Data, and IT to translate finance priorities into scalable technical solutions
• Serve as a subject matter expert in Finance engineering best practices, educating Finance teams on automation and data-driven execution.
• Ensure solutions align with internal controls, compliance requirements, and long-term IPO readiness.
• Oversee continuous feature enablement, adoption, and optimization across the tech stack (e.g. NetSuite, Pigment, Airbase)
• Proactively monitor the AI tech landscape to evaluate new vendors and identify opportunities to maximize the efficiency
• Strengthen data governance, system reliability, and financial data accuracy.

Senior Finance Engineer

Account Manager

• Drive Partnership Execution: Own the day-to-day management of strategic GTM partnerships, including launch planning, timeline tracking, stakeholder coordination, and proactive issue resolution to ensure seamless execution.
• Lead Cross-Functional Alignment: Partner closely with Sales, Marketing, Product, Implementation, and Client Success to ensure organizational readiness for new channel launches and ongoing partnership optimization.
• Develop GTM & Enablement Materials: Create and maintain core partnership materials, including pitch decks, FAQs, ROI summaries, internal playbooks, and training resources to support Sales and partner-facing teams.
• Performance Tracking & Insights: Monitor and analyze key partnership KPIs, synthesize insights, and surface risks and opportunities to leadership with clear, data-driven recommendations.
• Support Strategic Growth Initiatives: Draft business cases, memos, and executive-ready materials to inform new channel expansion, pricing strategy, and partnership growth opportunities.

Senior GTM Strategy – Partnerships Manager

Clinical Operations

• Own the end-to-end performance, and evolution of Spring Health’s 24/7 Crisis Line, Critical Incident Response (CIR), Mandatory Referral, and Manager Consultation services.
• Translate enterprise customer needs and clinical quality requirements into scalable clinical operating models.
• Partner cross-functionally with Product, Care Support, Customer Success, Legal, Network Operations, and Business Intelligence to continuously enhance service delivery and the member experience.
• Represent crisis services in executive forums and customer conversations as needed.
• Ensure clinical safety, compliance, and adherence to best practices across all programs.
• Oversee escalation frameworks and high-risk case review processes, partnering with senior clinical leadership when appropriate.
• Drive standardization of clinical protocols and quality assurance mechanisms.
• Lead and develop a multi-layered clinical leadership team overseeing a large frontline organization.
• Build strong succession planning, leadership development, and performance management practices.
• Foster a culture of accountability, clinical excellence, and continuous improvement.
• Lead change management initiatives in a fast-paced, evolving environment.
• Lead 24/7 operational performance, including workforce planning, service levels, utilization, and cost-to-serve.
• Manage to defined KPIs across access, quality, productivity, and customer satisfaction.
• Use data to identify trends, mitigate risk, forecast demand, and improve performance.
• Drive process optimization initiatives that improve efficiency while preserving clinical quality.

Director, Clinical Operations

Operations

• Own domestic SLAs while fostering an environment where accountability is paired with support and mentorship.
• Lead the shift toward a high-performance culture by focusing on clarity, purpose, and the "why" behind our metrics.
• Reallocate capacity toward high-complexity issues, ensuring team members feel challenged but not overwhelmed.
• Partner closely with BPO Operations to ensure knowledge transfer is a collaborative, relationship-driven process.
• Ensure workflows are built for "portability," keeping the human experience at the center of every AI or offshore automation strategy.
• Serve as a primary partner to Product, acting as the voice of the frontline to ensure their friction is heard and addressed.
• Champion U.S.-led innovations, ensuring our "architects" see the tangible impact of their creativity across our global footprint.
• Design engagement strategies that celebrate wins and foster a profound sense of purpose.
• Coach and elevate managers, helping them transition from tactical oversight to inspirational leadership.
• Partner with HR to build frameworks and governance.

Associate Director, Care Support

• Partner with the Specialty Care team to define and execute the product strategy and roadmap, ensuring alignment with the company’s strategic objectives and user needs
• Lead and engage a cross-functional team of engineers, designers, subject matter experts, and data scientists to deliver high-impact products
• Conduct and source comprehensive market research to identify new opportunities and understand the evolving competitive landscape.
• Collaborate with other departments to ensure products comply with regulatory standards and align with business goals.
• Cultivate a high-performing team, setting clear expectations, providing continual guidance and feedback, and fostering a culture of innovation, collaboration, trust, accountability, and growth.
• Stay informed of industry trends, best practices, and emerging technologies to inform and influence the product strategy and direction.
• Work with team members to build a portfolio of internal core competencies and best-in-class partnerships in a complex healthcare ecosystem.

Senior Product Manager, Specialty Care

Data Scientist

• Inform how we refine the Customer Experience Product Roadmap to pursue innovative AI/ML capabilities that give our customers their “WOW” moment
• Be part of a team of innovative Data Scientists building the analytics story that demonstrates Spring Health's value to customers
• Analyze data across all aspects of the member mental health journey to show our customers the value of their investment and provide them with actionable insights on how to further improve member wellbeing
• Provide thought leadership in how we evolve our customer data story