Spring Health

Director

• Own senior-level strategic relationships with enterprise customers and health plan stakeholders, serving as a trusted advisor who can influence benefit decisions, secure alignment on preferred plan designs, and drive utilization outcomes tied to commercial value
• Partner with Sales and Customer Success teams on complex enterprise deals and renewals, shaping benefit design strategy, pricing narratives, and value cases that differentiate Spring Health and accelerate deal velocity, expansion, and long-term revenue growth
• Design and operationalize utilization-driving strategies within preferred benefit designs (e.g., steerage models, benefit tiers) that directly support customer adoption, engagement, and ROI realization
• Partner with Enablememt and Product Marketing teams to create clear, compelling narratives, tools, and frameworks that help employers and payers understand how preferred plan design drives utilization, outcomes, and financial value
• Translate commercial feedback, buyer objections, and customer requirements into actionable input for Product teams, shaping capabilities that remove friction in sales cycles and improve utilization post-sale.
• Represent Spring Health in executive customer meetings, advisory boards, and industry forums, positioning the company as a strategic partner and strengthening credibility in utilization-driven benefit design.
• Continuously synthesize customer insights, competitive dynamics, and market trends to inform sales strategy, positioning, pricing discussions, and future growth opportunities.

Accounts Director

Support Engineer

• Recruit, hire, and develop a high-performing Support Engineering team while designing career paths and planning headcount to support significant organizational growth.
• Partner with Product and Engineering leaders to influence the roadmap by advocating for system reliability, visibility, and operational ease.
• Define, track, and improve the metrics that reflect the speed, quality, and effectiveness of technical support.
• Identify recurring support issues and lead automation efforts to reduce manual work and improve system reliability.
• Lead the escalation and resolution of high-severity technical incidents, including those impacting critical services.
• Translate trends from support issues into clear insights that inform product improvements and platform quality.

Senior Manager, Support Engineering

Customer Success Manager

• Lead and develop a team of Customer Success Managers supporting our SMB and Mid-Market customers.
• Drive operational excellence in onboarding, engagement, and renewal processes
• Partner cross-functionally with Sales, Product, and Clinical teams to ensure a seamless customer experience
• Analyze account performance to identify risks and opportunities, proactively managing outcomes
• Build executive relationships with key clients and ensure alignment on business goals and care impact
• Maintain a deep understanding of our product and service offering to serve as a trusted advisor
• Guide Customer Success Managers on how to tackle escalations and opportunities within their book of business

DevOps Engineer

• Provision and manage cloud infrastructure using Terraform and infrastructure-as-code practices
• Create and maintain reusable templates and modules to support consistent deployment of services
• Collaborate with platform engineers to define and promote cloud best practices
• Contribute to CI/CD tooling to improve automation, testing, and deployment pipelines
• Support operational health through monitoring, reliability improvements, and participation in team on-call rotation
• Contribute to technical design docs and improve team-level documentation and runbooks
• Deliver infrastructure automation projects that improve developer experience and productivity
• Work closely with SecOps to maintain guardrails that limit risks and ensure secure solutions
• Work with the compliance team to implement best practices for storing PHI in a safe and consistent manner.

DevOps Engineer I

Marketing

• Develop and execute a strategic provider communications plan that aligns with organizational priorities and provider needs
• Craft clear, engaging, and helpful messages across channels—email, SMS, in-app, and web—to support new features, workflows, and initiatives
• Create and maintain a centralized communications calendar in partnership with Clinical Operations and Product
• Tailor content and messaging for distinct provider segments and personas
• Elevate our provider storytelling strategy with a focus on digestible, informative, and actionable content
• Collaborate cross-functionally to ensure provider communications are consistent, timely, and aligned with broader engagement goals

Provider Marketing Manager

Engineering Manager

• Evolve and maintain Spring’s data exchange infrastructure
• Occasionally meet with vendors and customers as a technical expert
• Act as a critical partner for Analytics Engineering leadership, ensuring consistent adoption and application of architecture principals for data delivery
• Manage a team of 3 software engineers

Manager, Software Engineering, Data Exchange

• Build and lead a zero-to-one team of full-stack and Applied AI engineers to ship member- and provider-facing agentic experiences.
• Collaborate closely with product, design, clinical experts and AI platform teams to define and drive the technical vision and roadmap for Agentic Care.
• Recruit, onboard, and mentor engineers; foster a mission-driven culture centered on velocity, ownership, and high safety/quality bars for AI features.
• Develop your team through regular one-on-ones, mentorship, and constructive feedback.
• Ensure operational excellence: SLOs/SLIs, on-call and incident management, observability, tech debt management, and developer experience.
• Drive execution across teams and organizations, aligning initiatives with broader clinical and strategic priorities.

Senior Manager, Software Engineering

Compliance

• Support internal and external audits by helping coordinate documentation, timelines, and follow up items
• Own day to day execution of assigned audit and monitoring workstreams within established processes, including documentation, tracking, prioritization, and issue escalation
• Collaborate with cross functional partners to gather information and support compliance reviews
• Maintain organized, audit ready records for assigned activities, ensuring accuracy and completeness prior to senior review
• Monitor quality and oversight reports to ensure regulatory deadlines are met, evaluate trends and risks, and determine when escalation is required
• Identify process gaps and share observations and recommendations with senior team members
• Other duties as assigned.

Operations Compliance Specialist

Manager

• Lead, mentor, and manage a team of clinical managers and clinician skip level reports to deliver exceptional mental health support to the members we serve
• Interview, hire, onboard, train, deliver feedback, and support the professional growth of team members
• Foster a connected team and facilitate best practice adoption
• Monitor quality of service delivery for the clinical team under your leadership and deliver continuous feedback and coaching to grow your team’s skills and performance
• Lead and manage large-scale clinical programs
• Serve as a clinical Subject Matter Expert (SME), collaborating with teams across Implementation, Customer Success and Business Intelligence to optimize programs and processes
• Oversee Standard Operating Procedure (SOP) development, review, and approval
• Contribute to clinical policies, productivity benchmarks, and operational models
• Identify and drive process improvement initiatives
• Develop strong relationships with customer success partners and other internal stakeholders
• Communicate strategic updates to leadership and contributors as needed
• Demonstrate strong professional presence, build trust with customer stakeholders, and maintain strong program health
• Address escalations and concerns in partnership with leadership and customer stakeholders

Senior Clinical Manager – Dedicated Workplace Teams

Clinical Operations

• Own forecasting of inbound volume to Clinical Operations, broken down by team and request category.
• Develop and manage dynamic staffing models to guide Clinical Operations headcount planning.
• Lead short-term scheduling efforts, including shift planning, RTA, and developing and monitoring key performance metrics such as adherence, occupancy, and shrinkage.
• Translate complex analytics into actionable insights to drive operational efficiency and resourcing decisions, leveraging AI functionality wherever possible.
• Serve as a strategic partner to Clinical Operations leadership, providing guidance on resourcing decisions and capacity planning.
• Act as the primary liaison for Clinical Operations workforce optimization in cross-functional initiatives, collaborating with teams such as Product, Marketing, and Customer Success.

Analyst, Clinical Operations – Workforce Optimization

Product Marketing

• Own Spring’s competitive intelligence and market research program—uncovering buyer needs, market shifts, and industry trends
• Develop segment- and industry-specific insights that inform strategic narratives, objection handling, and field-facing messaging
• Conduct win/loss interviews and customer research to deeply understand buyer psychology, decision criteria, and unmet needs
• Deliver insight-backed recommendations to GTM, Product, and Executive leaders to guide messaging, roadmap strategy, and campaign focus
• Partner with Sales and CS to build messaging that resonates across the customer journey—from pre-sale through renewal
• Collaborate with Enablement and Marketing teams to scale insights through training, playbooks, content, and campaigns
• Create customer stories, case studies, and proof points that validate Spring’s impact and expertise within key industries
• Produce quarterly market insights reports and maintain a library of battlecards, talk tracks, and positioning guides
• Automate intelligence workflows using tools like Gong, ChatGPT, Klue, Zapier, and other AI/automation platforms

Lead Product Marketing Manager – New Business

Full-stack Engineer

• Establish and drive technical vision for all of engineering
• Balance business, technology, and time horizon tradeoffs expertly
• Lead culture, initiatives, and tech strategy effectively across the entire company, spanning business and technology functions
• Directly lead Spring Health’s most challenging and high leverage technical initiatives, with accountability for measurable impact
• Setting the standards for engineering and organizational excellence in R+D
• Maintain industry trend awareness and Spring Health presence
• Identify and proactively take on emerging risks and opportunities across R+D, with accountability for measurable outcomes
• Directly influencing technology and product strategy
• Providing leadership in incident response as an on-call escalation point or senior communications officer
• Engage directly with teams, at times spanning global time zones
• Mentoring and coaching Senior engineers

Staff Software Engineer II, Member Growth

Accounting Manager

• Own the end-to-end accounting for fixed assets, including capitalization, depreciation, impairments, disposals, and reconciliations
• Manage internal-use software capitalization in accordance with US GAAP, partnering closely with engineering, product, and IT teams
• Oversee prepaid expense accounting, amortization schedules, and related reconciliations
• Lead commission accounting processes, including accruals, amortization, and coordination with sales operations and payroll, in compliance with ASC 340
• Oversee payroll accounting, including journal entries, reconciliations, benefits, bonuses, and equity-related payroll impacts
• Manage and develop two staff accountants, including goal setting, performance feedback, and review of work
• Own month-end and quarter-end close processes for assigned areas, including preparation and review of journal entries, reconciliations, and flux analyses
• Partner cross-functionally with FP&A, HR, Sales Operations, IT, and external vendors to ensure accurate and timely accounting
• Support external audits by preparing schedules and responding to audit requests
• Identify and implement opportunities for process improvement, automation, and scalability

Manager, Accounting

• Own the technical design and delivery of mobile features in Flutter
• Collaborate with cross-functional teams to ship high-impact features that improve the member experience
• Debug and resolve issues quickly and efficiently
• Provide technical leadership in architectural discussions, code reviews, and system planning
• Advocate for high engineering standards, including test coverage, documentation, and observability
• Participate in an on-call rotation to support system reliability and respond to production issues
• Collaborate flexibly across time zones, as needed, to support distributed teams and stakeholder

Senior Software Engineer, Mobile Activation

• Owning development and delivery of Workplace Care improvements
• Managing a thriving team of engineers; foster a mission-driven culture centered on velocity, ownership, and execution
• Ensure operational excellence: SLOs/SLIs, on-call and incident management, observability, tech debt management, and developer experience.
• Drive execution across teams and organizations, aligning initiatives with broader clinical and strategic priorities.