Business Analyst, Operations Analytics

Spring Health

Business Analyst driving strategic analytics for operations at Spring Health. Collaborating with leadership to shape metrics and improve decision-making across departments.

Posted 6/30/2026full-time🇺🇸 United StatesJuniorMid-Level💰 $106,500 - $118,000 per yearWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Provide the strategic analytics horsepower for major, cross-functional Operations initiatives (e.g., AI transformation efforts) by framing ambiguous problems, identifying decision-critical metrics, and driving analyses that directly shape strategy and execution.
Translate complex analytics into clear, actionable recommendations for Operations leadership, leveraging AI functionality wherever possible to reduce time-to-insight and increase actionability.
Build decision-ready narratives for exec audiences: clear problem statements, crisp insights, quantified tradeoffs, and recommended actions.
Partner cross-functionally (Operations leaders, BI, Product, and other stakeholders) to ensure analytics work is connected to real operational levers and adopted in day-to-day decision-making.
Own the creation of core data and reporting groundwork that ensures Operations understands what should be measured, how it’s measured, and how we’re performing.
Deliver foundational assets such as:
An Operations-wide metrics dictionary (definitions, logic, ownership, refresh cadence, caveats).
Recurring Operations performance packages that surface the most critical business metrics and trends.
Metric trees that enable faster, more systematic root-cause analysis when performance shifts.
Partner closely with leaders across each Operations department and BI partners to align on metric definitions, ensure data quality, and maintain scalable reporting.

Requirements

What you’ll need

Bachelor’s degree in Business, Economics, Engineering, or a similar analytical field; Master’s degree preferred.
2-4+ years experience in business strategy/analytics or a related role (e.g., consulting, tech, finance), with a track record of driving analytics work that shapes leadership decisions.
Strong command of data and visualization tools (e.g., SQL, Looker, Hex), and experience building scalable reporting or analytical frameworks.
Demonstrated ability to partner with senior stakeholders, drive alignment across teams, and move ambiguous workstreams from problem → insight → action.
Excellent communication and storytelling skills; can synthesize complex analysis into crisp, executive-ready narratives.
A builder’s mindset: comfortable establishing frameworks, processes, and standards in a scaling environment.

Benefits

Comp & perks

Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
Employer sponsored 401(k) match of up to 2% for retirement planning
A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
We offer competitive paid time off policies including vacation, sick leave and company holidays.
At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals.
Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
Up to $1,000 Professional Development Reimbursement a year.
$200 per year donation matching to support your favorite causes.

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Hard Skills & Tools

Data AnalysisBusiness StrategyAnalytics FrameworksPerformance MetricsRoot-Cause Analysis

Soft Skills

StorytellingCollaborationProblem-SolvingStakeholder ManagementBuilding Frameworks