Senior Manager, Customer Service
Sesame
Salary
💰 CA$110,000 - CA$130,000 per year
Job Level
Mid-LevelSenior
About the role
- Pioneer AI-Powered Sales: Lead the charge in designing, building, and deploying cutting-edge AI agents that supercharge sales productivity, eliminate manual work, and empower data-driven decision-making across our Growth team.
- Elevate Sales Performance: Own and evolve our sales enablement engine, crafting high-impact onboarding experiences, dynamic product training, and strategic competitive intelligence that keeps our team ahead of the curve.
- Innovate Strategically: Build revolutionary solutions that boost revenue per team member, and reduce the ramping time for new members of our sales organization.
- Shape Cross-Functional Success: Partner with Sales, Business Development, Product Marketing, and Solutions Engineering teams to ensure our content and processes stay perfectly aligned with market opportunities and ambitious business objectives.
- Experience Our Impact: Travel approximately one week per quarter to witness our customer success stories first-hand and collaborate with teams on customer launches, conferences, and team on-sites in Canada and the US.
Requirements
- 3+ years of experience in a sales enablement, revenue operations, or similar operations role within a SaaS or complex tech product company.
- Hands-on experience building and deploying AI agents or agentic workflows, coupled with genuine excitement about leveraging emerging technology to enhance business operations.
- A deep knowledge of sales processes, sales methodologies (eg. MEDDPICC, BANT, SPICED, Challenger Sales, etc), and industry best practices.
- Experience with competitive intelligence platforms and tools.
- Strong ownership mentality, successfully driving key initiatives forward with minimal oversight.
- Excellent communication and presentation skills, having led both virtual and in-person training sessions.
- A willingness and ability to travel approximately one week per quarter to various locations across Canada and the United States.
- It will be considered a plus if you have: Experience navigating government or public sector sales relationships.
- It will be considered a plus if you have: Experience building influence and driving collaboration across organizational boundaries.
- It will be considered a plus if you have: Passion about transit innovation or government technology solutions.
