Clio - Cloud-Based Legal Technology

Senior Sales Operations Specialist, Enterprise

Clio - Cloud-Based Legal Technology

full-time

Posted on:

Location Type: Hybrid

Location: Vancouver • 🇨🇦 Canada

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Salary

💰 CA$100,300 - CA$135,700 per year

Job Level

Senior

Tech Stack

SFDC

About the role

  • Lead and own strategic projects on the Revenue Operations roadmap.
  • Identify gaps and inefficiencies in our sales processes then define and scope requirements to solve for increased revenue, improved salesforce efficiency, and scaling our business effectively
  • Attend and participate in forecast meetings supporting Sales Leadership in the weekly roll-up of their forecast
  • Make strong recommendations for iterative process and workflow improvements in Salesforce CRM.
  • Optimize the configuration and adoption of our Sales Organization’s tech stack (Gong, SalesLoft, and Chili Piper) and provide support for documentation and training.
  • Collaborate cross-functionally on go-to-market initiatives with other departments (Revenue Enablement, Marketing, Product, Sales).
  • Partner and support multiple business stakeholders (legal, finance, marketing) to roadmap and develop operational best practices.
  • Subject matter expert on various Sales functions, teams, and processes.
  • Prioritize and support ad hoc requests and troubleshooting.
  • Other duties as required.

Requirements

  • 4-8 years of relevant experience in Sales Operations, Business Operations, or related experience
  • 3+ years of experience working with Salesforce Lightning
  • Experience with configuring and using sales technologies is a bonus e.g. SalesLoft, Chili Piper, Gong, Outreach, Chorus, Leandata
  • Proficient knowledge of SFDC objects and object relationships (Salesforce Admin certification is a bonus but not required)
  • Meticulous organization, high standards of accuracy, and strong attention to detail
  • Experience with managing org-wide change
  • High proficiency in Google Sheets or MS Excel
  • Experience working with BI tools, analyzing data, and extracting insights.
  • Natural curiosity and drive to improve
  • Experience with Enterprise segment
  • Ability to learn quickly and adapt to new and changing systems / tools
  • Proactive mindset, constantly thinking outside the box to employ creative solutions where appropriate
  • Manage project components through their lifecycle, including ideation, build, release, and monitoring.
  • Demonstrate a keen interest in improving your craft by using AI
Benefits
  • Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
  • Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, and Dublin) to be in office minimum 2 days per week on our Anchor Days.
  • Flexible time off policy, with an encouraged 20 days off per year.
  • $2000 annual counseling benefit
  • RRSP matching and RESP contribution
  • Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Sales OperationsBusiness OperationsSalesforce LightningSalesforce CRMSales technologies configurationGoogle SheetsMS ExcelBI toolsData analysisProject management
Soft skills
Meticulous organizationAttention to detailProactive mindsetNatural curiosityAdaptabilityCreative problem-solvingCollaborationStakeholder managementProcess improvementCommunication
Certifications
Salesforce Admin certification