Clio - Cloud-Based Legal Technology

Manager

• Own and drive the technical roadmap for IT Systems integrations and automation—identifying where we can eliminate manual work, reduce operational risk, and accelerate the velocity of Clions across the globe.
• Partner with teams and departments across the organization to understand their bottlenecks and pain points, translating them into well-scoped automation and integration projects.
• Set and maintain the technical standards for how the team builds: code quality, GitOps practices, Infrastructure-as-Code, CI/CD pipelines, and reliable service delivery.
• Serve as a key escalation point and technical sounding board for your team as they design and implement complex integrations across SaaS platforms, internal services, and custom-built solutions.
• Manage vendor relationships for the tools your team owns and depends on, including procurement, renewals, security reviews, and contract escalations.
• Collaborate closely with other IT leads—Services and beyond—to ensure consistent delivery and a cohesive experience for Clio employees globally.
• Contribute to department-level planning, headcount strategy, and budgeting for the IT Systems function.
• Lead, hire, and develop a team of integrations and automation engineers, creating an environment where your team does their best work through coaching, feedback, and clear expectations.

IT Systems Manager

Account Manager

• Proactively engage with a large portfolio of accounts to ensure they are receiving value from Clio;
• Willingly takes on additional projects beyond general scope of work balancing with expected case/opportunity outputs
• Directly impact important KPIs such as proactive churn prevention, adoption, expansion, customer retention, plus various project deliverables;
• Re-engage customers with Clio usage through your understanding of the product, customer personas and the value available to our customers;
• Recognize, act upon, and convert revenue opportunities;
• Excels at objection-handling;
• Minimizes discounts by selling the value of the product, specific to client workflows/needs;
• Manage and retain incoming lifecycle opportunities such as refunds and escalations;
• Navigates and de-escalates challenging customer issues including and not limited to refund and churn conversations;
• Share feedback with the Product organization to ensure we are building with customer front of mind;
• Work on and lead (where appropriate) customer driven projects.

Intermediate Customer Account Manager

Brand Designer

• Concept and execute brand design across channels: advertising, social, case studies, presentations, experiential, and more.
• Take projects from brief through final QA, owning the full arc, not just the handoff.
• Extend and evolve Clio's visual brand, maintaining consistency while pushing the work forward.
• Develop net-new visual identities and design systems for Clio sub-brands.
• Support a wide range of communication and campaign needs across marketing, demand gen, and events.
• Partner closely with your creative team leads and cross-functional stakeholders to deliver polished, on-brand work at pace.

Recruitment

• Serve as a strategic talent partner for RnD leaders across Engineering, Product and Product Design, building strong relationships that drive alignment on hiring priorities and workforce planning.
• Own senior-level and high-impact roles end-to-end, leading full-cycle recruitment with a strong emphasis on proactive, strategic hiring in Canada and the U.S.
• Manage a high-volume candidate pipeline and drive the full-cycle recruitment process, with a particular focus on technical recruitment (including Software Development Managers, Software Developers, Data Engineers, Systems Engineer, Product Managers, Product Designs etc.)
• Develop and execute data-informed hiring strategies that meet quarterly targets while elevating candidate experience and stakeholder engagement.
• Partner with business leaders to align on hiring strategies, meet quarterly hiring targets, and ensure a best in class candidate experience.
• Build and maintain a strong pipeline of active and passive candidates through innovative sourcing techniques, talent intelligence, and market insights.
• Champion Clio’s mission and values when assessing and aligning candidates to both role requirements and organizational fit.
• Identify opportunities to enhance and streamline TA processes, introduce best practices, and contribute to the continuous improvement of our global recruiting function.
• Represent Clio with professionalism, integrity, and authenticity.

Senior Technical Talent Acquisition Specialist – 12 Month Contract

Platform Engineer

• You’ll be responsible for preparing Clio’s database infrastructure for the future in terms of scale and reliability
• You will collaboratively define the roadmap to support business goals, and satisfy application requirements
• You will investigate and solve performance problems with our MySQL databases and other data stores
• You will scope, define, and collaborate with developers to implement automation and processes that power the reliability of Clio’s data stores

Platform Engineer, Databases

Full-stack Engineer

• Work with a team of developers to solve complex problems and provide elegant solutions to Clio customers
• Work in an agile environment with our team of full stack developers across a variety of projects
• Learn new things, challenge yourself, and hone your craft as a Node.js and serverless expert
• Participate in diverse projects and collaborate with multiple engineering teams across Canada, the United States, and Ireland
• Review and provide feedback on code, both from within your own team or across all of Clio
• Collaborate with teams across Clio to diagnose, understand, and solve problems, and to build solutions that may span many areas
• Teach and learn from those around you — providing constructive feedback, and taking on feedback to help grow

Senior Software Developer, Voice & Messaging

• Champion Clio’s human and high-performing culture throughout the recruiting lifecycle.
• Partner with Recruiters and hiring teams to build and execute scalable sourcing strategies aligned to role requirements and hiring plans.
• Proactively source and engage passive candidates using a variety of techniques (LinkedIn Recruiter, Gem, referrals, events, and creative outreach).
• Build and maintain talent pipelines and nurture passive candidates through thoughtful, consistent touchpoint strategies.
• Conduct market and talent research (availability, compensation trends, competitor mapping) and adapt sourcing strategies as market conditions evolve.
• Perform other related duties as assigned.

Talent Acquisition Sourcer

• Work with a team of developers to solve complex problems and provide elegant solutions to Clio customers
• Work in an agile environment with our team of full stack developers across a variety of projects
• Using a wide variety of technologies, learning new things, and challenging yourself
• Participating in diverse projects and collaborating with multiple engineering teams across three countries
• Review and provide feedback on a peer's code, both from within your own team or across all of Clio

Software Developer – Mobile

Customer Support

• Handling inbound support requests by phone (majority of our interactions), AI-enabled chat, and email with a focus on delivering exceptional customer experiences to legal professionals and their clients
• Becoming a product expert; diagnosing, troubleshooting, and resolving product issues effectively
• Serving as a trusted advisor; providing solutions and coaching that enables our customers to leverage Clio to do their work more efficiently
• Identifying when a customer is a fit for an additional product or service, and connecting them with the appropriate team to learn more
• Capturing customer feedback for our Product teams
• Driving your career growth and development while Getting Better Every Day and contributing to a Win and Help Win culture

Customer Support Specialist, New Grads

Product Designer

• Partner with Product and Engineering to define and execute on experience design strategy and success metrics, using research and insights to prioritize what matters most to customers and the business.
• Build strong customer intuition through direct engagement, and advocate for customer needs in trade-offs, sequencing, and cross-functional decision-making.
• Lead end-to-end design for the desktop app: from vision crafting, to prototyping, testing, and polished execution across Windows and Mac.
• Apply deep knowledge of native desktop platform conventions (Windows and macOS HIG) to design experiences that feel at home on each platform, not just web-in-a-wrapper.
• Raise the quality bar through polished, accessible, and cohesive experiences — and push beyond “good enough” toward best-in-class interaction design.
• Strengthen systems and patterns across the product by contributing design system improvements, identifying gaps, and influencing consistency beyond your immediate scope.
• Drive alignment through crisp storytelling, clear decision framing, and proactive collaboration across cross-functional teams.
• Strengthen the team through constructive critique, mentoring through example, and consistent bar-raising execution.

Senior Product Designer, Desktop App

• Lead a growing team of Team Leads and Account Managers responsible for the retention, growth, and adoption of Clio’s suite of Products.
• Build and launch new outreach strategies: Enablement, Playbooks, workflows, iteration post launch
• Work closely with other departments to improve process, increase leads, expedite time to customer solution and reduce admin time
• Personally manage or provide leadership guidance for customers escalated through Account Management channels.
• Create and implement proactive strategies to ensure high levels of client satisfaction and retention.
• Train the team to identify and pursue opportunities for expanding existing accounts.
• Set clear goals and KPIs for the team. Conduct regular performance reviews, provide constructive feedback.

Account Management Manager

Machine Learning Engineer

• Develop advanced machine learning models using structured and unstructured data to improve Clio’s customer’s experience
• Create LLMs based solutions to help Clio’s clients to save time and create efficiencies
• Collaborate cross-functionally with engineering, product management, operations and data science to identify new ML-driven features for Clio customers
• Work in an agile environment with our team of machine learning engineers, MLOps engineering and full stack developers across a variety of projects

Performance Marketing

• Own the enterprise legal demand generation roadmap, balancing long-term brand building with near-term MQL and pipeline targets, and bring a clear point of view on the right mix of channels and programs to reach buyers at each stage of the funnel.
• Partner with the Senior Director of Enterprise Marketing and the Enterprise sales team to align on account priorities, revenue goals, and the programs that will have the most impact.
• Build and execute integrated, multi-touch campaigns that generate awareness, engagement, and MQLs from enterprise legal organizations, with messaging tailored to the distinct priorities of firm and department leadership, legal operations leaders, IT officers, and General Counsel.
• Produce segment-specific content and assets in partnership with Content, Brand, and Product Marketing, including executive thought leadership, ROI-focused case studies, and persona-specific nurture tracks.
• Launch and scale ABM programs targeting named enterprise legal accounts, using intent data and buying signals to identify and engage organizations actively evaluating legal technology solutions.
• Develop bespoke outreach strategies for the highest-priority target accounts, coordinating closely with the Enterprise sales team on account prioritization and sequencing.
• Build nurture programs tailored to each buyer persona's priorities, ensuring Clio's value proposition resonates at every level of the organization, from legal and IT leadership to Finance, Procurement, and Security.
• Create marketing support materials that help the Enterprise Sales team navigate multi-threaded deals and advance opportunities through complex internal approval processes.
• Design and execute high-touch executive programs, including roundtables, hosted dinners, and invitation-only briefings, that build relationships with senior legal leadership at target organizations.
• Partner with the Events team to maximize pipeline impact at key legal industry conferences such as ILTA, ALA Annual, CLOC, and ACC Annual, and develop touchpoints that sustain engagement between events.
• Optimize paid media, content syndication, and sponsorship channels for the longer buying cycles of enterprise legal technology, including legal trade publications, bar association partnerships, and legal operations communities.
• Analyze the enterprise legal marketing funnel from account engagement through to pipeline and closed revenue, establish shared metrics with Sales and Revenue Operations, and present regular performance updates with clear insights and recommendations.

Senior Demand Generation Manager, Legal

• Take full ownership of the people strategy for Clio’s EMEA and APAC regions within the GTM portfolio – you are the DRI for everything people-related in these geographies
• Build, lead, mentor, and develop a high-performing team of people experts embedded in the EMEA and APAC regions
• Act as the primary point of accountability for regional outcomes, proactively identifying risks and opportunities and taking decisive action
• Partner with COE people managers in North America to inform and support the design and implementation of people experiences across EMEA and APAC
• Travel between offices and regions as required to maintain strong on-the-ground presence
• Own the people strategy for the GTM portfolio by developing a deep understanding of GTM business goals, OKRs, and business metrics
• Partner and collaborate with the C-Team, S-Team, PLT, and broader GTM leadership to embody a human and high-performing culture, serving as an ambassador for Clio’s mission, values, and operating principles
• Act as a trusted advisor, leader, and mentor to senior GTM leaders, supporting the development and delivery of strategic people services aligned to departmental and organizational goals
• Influence beyond your direct client groups, shaping org-wide people practices and culture
• Advise on and execute multi-department transformational and change management initiatives
• Serve as the EMEA and APAC subject matter expert on employment law, employee relations, regulatory compliance, and HR best practices across all relevant jurisdictions
• Maintain in-depth knowledge of employment legal requirements across EMEA and APAC, reducing legal risks and ensuring regulatory compliance; partner with internal and external legal counsel as needed
• Investigate and resolve complex employee relations matters and investigations; act as the primary escalation resource for concerns arising across the EMEA and APAC organisations
• Create and operationalize progressive, scalable People Business Partner best practices tailored to regional needs and contexts
• Lead organizational diagnosis, design, workforce planning, and change facilitation across EMEA and APAC; coach and support other business partners in these competencies
• Support the evolution of Clio’s organizational infrastructure in a scalable way, informing and contributing to the development and implementation of broader Talent programs such as Workforce Planning, Performance Management, Talent Planning, Leadership Development, Succession, and Total Compensation
• Support people integrations through any merger and acquisition activities as needed
• Contribute to the establishment and decision-making of short-term and long-term goals/OKRs, executing quarterly results while meeting budget and schedule expectations aligned to organizational objectives
• Build strong cross-functional relationships at executive and senior leadership levels across the GTM portfolio and broader business
• Maintain strong partnerships and an influential voice within the People COEs (Engagement, TACQ, Total Rewards, L&D) and business COEs (Biz Ops, Finance, Legal, etc.), with the ability to DRI strategic project workstreams
• Be a data-driven decision maker: analyze and report on people trends across the EMEA and APAC organisations and externally, recommending strategic, proactive solutions to increase performance, engagement, and retention

Manager, People Business Partnerships, EMEA – APAC

Product Manager

• Product Leadership: As a Senior Product Manager you will drive successful outputs and outcomes in your product area.
• Drive AI-Powered Innovation: Use your domain expertise to envision how AI-driven automation can radically simplify how lawyers intake new clients from first outreach to signed agreements.
• Champion Product-Led Growth: You will lead with intuitive onboarding and automation solutions to make getting started and managing leads "dramatically easier," thereby driving user adoption and business growth.
• Strategy and Prioritization: You will drive customer and market research, identify opportunities, develop unbiased business cases, and determine priorities that will help Clio best deliver on our mission and against our annual OKRs.
• Cross-Functional Leadership: Ship and launch features end-to-end, collaborating with cross-functional teams like Development, Product Design, Marketing, Sales, and Support.