Clio - Cloud-Based Legal Technology

Attorney

• Implementing best practices for developing, organizing, categorizing, and updating a constantly fluctuating digital library
• Continuing to expand Clio’s legal content footprint across the United States and other jurisdictions
• Working closely with cross-functional partners and external vendors
• Applying machine learning and other technologies to streamline our content development pipeline
• Initiating and maintaining productive and professional communications with Clio customers
• Developing and maintaining expert skill-levels with Clio Draft and Clio’s suite of other solutions
• Practicing responsible ownership and stewardship of assigned projects
• Advocating internally for our customers by understanding their needs
• Leveraging metrics to drive priorities and measure progress
• Apply meticulous attention to detail and a strong grasp of drafting workflows to maintain high quality standards

Legal Content Specialist

Marketing

• Lead Clio’s customer marketing function in driving customer engagement, growth, and advocacy by: Managing a team of talented customer marketers in achieving success in their portfolios and making valuable contributions to their career objectives.
• Driving cross-sell, upsell, and expansion strategy, structure, and approach.
• Overseeing customer communication and lifecycle marketing strategy to ensure Clio provides high-value, high-quality outreach, every time.
• Leading programming that educates and engages customers on best practices, growth opportunities, and answers to their most common challenges.
• Overseeing advocacy marketing (referrals, reviews, case studies, testimonials, speakerships) to support new business development, sales, and retention.
• Driving our audience segmentation, personalization, and automation strategy.
• Partnering with cross-functional leaders in Marketing, CS, RevOps, MarOps, Customer Education, Sales, and across the business to build and align on initiatives that support Clio’s strategic priorities.
• Deeply understanding our customers, developing insights on personas, user/buyer journeys, and ICPs, and educating the company.
• Driving and reporting on key performance metrics and OKRs, budgets and ROI, short-term and long-term plans, strategy, and vision.

Director, Customer Marketing

Platform Engineer

• Build tools and automate processes to support Clio and ShareDo’s production infrastructure
• Collaborate with engineering teams to solve cross-disciplinary architectural scaling challenges
• Partner with product feature teams to define requirements and implement the infrastructure to power new product launches
• Share knowledge across the department to level up our understanding and improve our processes

Legal Content Specialist

Director, Customer Marketing

Platform Engineer, Azure Infrastructure