Spare

DevOps Engineer

• Maintain authentication and other global parts of our platform
• Collaborate in design discussions related to code architecture;
• Collaborate with software developers of all levels;
• Help us iterate and improve upon current engineering processes and support the team in doing the same;
• Provide guidance and mentorship to junior developers
• Write high-quality code: You will design, code, test, document, and release innovative features using a combination of tools and language to do so;
• Uphold the high testing standards for your code and ensure your teammates follow best practices as well
• Help iterate and improve on our CI/CD workflows and developer experience
• Contribute to the development of code for internal tooling, authorization and infrastructure projects

Senior Software Developer – DevOps

Customer Success Manager

• Continue developing and refining CS operational strategy, focusing on scalable workflows that reduce time-to-value and strengthen customer outcomes.
• Map, optimize, and automate customer lifecycle workflows across CS, Launch, and Support, with a strong focus on AI-driven improvements.
• Identify operational bottlenecks and implement solutions that streamline handoffs, increase predictability, and ensure data flows seamlessly across systems.
• Manage and optimize our CS tech stack (e.g., Salesforce, Vitally, analytics tools) while ensuring strong data hygiene and consistent system usage.
• Build and maintain dashboards, reports, and data models that support forecasting, renewal visibility, adoption analytics, and performance management.
• Translate business needs into technical requirements and partner with Product and Engineering to improve data pipelines, automate workflows, and enhance reporting capabilities.
• Establish routines to maintain and improve data accuracy, ensuring reliable insights for decision-making.
• Support renewal forecasting, churn/retention modeling, expansion tracking, and customer health analysis with clear, reliable reporting.
• Contribute to quarterly and annual planning processes, including headcount modeling, capacity planning, and operational performance reviews.
• Develop operating rhythms, QBRs, monthly reviews, team dashboards, that give leadership a clear view of trends, risks, and opportunities.
• Partner closely with Product, Engineering, Finance, GTM Ops, and other stakeholders to align CS operations with company goals.
• Support program management for initiatives such as NPS, tech stack governance, product launch readiness, and customer experience improvements.
• Improve feedback loops between customer-facing teams and Product to ensure insights from the field are captured and operationalized.

Customer Success Operations Manager

Account Manager

• Drive revenue growth with our existing customers, through product and industry expertise
• Establish yourself as a key contact to existing customers - along with Partner Success, to ensure customer satisfaction and retention of their business.
• Develop and maintain strong relationships to understand customers’ needs and close up-sell, cross-sell, and expansion opportunities, and ensure contract renewals.
• Educate customers on current and new product features, benefits, and configuration options to optimize their use of Spare’s platform and products.
• Own account planning for customers and manage technical, operational and executive stakeholders at large transit agencies and operators.
• Provide weekly feedback & forecasting on all account activity, and demonstrate excellent CRM adoption for managing your pipeline and account plans.
• Work closely with champions and stakeholders to develop proposals and business cases for large scale deployments.
• Work closely with Marketing and Business Development team to develop account-based marketing and sales plans
• Build a deep understanding of Spare’s products and key markets, and maintain ongoing learning of new features and improvements
• Partner with and influence customers through thought leadership, industry best practices, and deep product knowledge
• Share customer feedback with Product, Engineering and Partner Success teams.

Account Manager – Enterprise

• Drive revenue growth with our existing customers, through product and industry expertise
• Be a key contact for existing customers to ensure the customer’s ongoing customer satisfaction and retention of their business.
• Develop and maintain strong customer relationships to understand customer’s needs to identify up-sell, cross-sell, and expansion opportunities and ensure contract renewals.
• Have a significant role in Spare's long-term growth and success!

Senior Software Developer – DevOps

Customer Success Operations Manager

Account Manager – Enterprise

Account Manager, Mid-Market