Sowelo Consulting sp. z o.o. sp. k.

Customer Success Manager

• Build and maintain strong relationships with decision-makers and stakeholders.
• Identify customer goals, challenges, and needs to recommend appropriate upsell opportunities.
• Drive product value and adoption to support future upselling initiatives.
• Conduct regular check-ins with customers to evaluate satisfaction, resolve potential concerns, and highlight areas for growth or improvement.
• Manage a portfolio of 40 accounts, comprising a mix of enterprise and multiproduct customers.
• Monitor and address risks to account retention, proactively ensuring customer success.
• Track and report key performance metrics, including customer health, satisfaction, product usage, and other relevant KPIs, while sharing actionable insights with both internal teams and customers.
• Identify opportunities to expand customer wallet share by analyzing needs, business goals, and product utilization.
• Meet retention and expansion targets by employing consultative sales strategies.
• Effectively communicate the distinct value of products and services, aligning them with the customer’s business objectives and addressing core challenges.
• Lead account teams by coordinating efforts across internal stakeholders to address customer challenges and achieve shared goals.

Business Development Rep

• Develop, manage, and grow strategic relationships with major retail clients.
• Own the full sales cycle: prospecting, qualification, solution presentation, negotiation, and contract signature.
• Formulate and execute strategic plans to achieve targeted revenue and expansion goals.
• Maintain up-to-date account plans and structured sales pipelines.
• Cultivate multi-level relationships across client departments.
• Proactively manage contract renewals and handle client issues.
• Collaborate with pre-sales, product, and success teams to deliver customized payment solutions.

Business Development Manager

• Own the full sales cycle: prospecting, qualification, solution presentation, RFP management, negotiation, and contract signature
• Formulating and executing strategic plans to achieve targeted revenue, margin, and expansion goals
• Manage and develop the accounts you sign, driving renewals, upsell and cross-sell opportunities to increase revenue and margin
• Maintaining up-to-date account plans, structured sales pipelines, and clear action roadmaps
• Acting as the primary advisor and key contact, cultivating multi-level relationships across client departments
• Proactively managing contract renewals, handling escalations, and resolving client issues to ensure long-term satisfaction
• Leading discussions on commercial terms, pricing models, and service agreements
• Working alongside pre-sales, product, operations, and success teams to deliver customized payment solutions
• Tracking retail sector trends, client needs, and competitive movements across the CEE regions
• Feeding client insights back to internal product and marketing teams to shape future solution roadmaps
• Partnering with European colleagues to align strategies for multinational retail accounts

AI Engineer

• Identify, qualify, and shape high-impact AI and automation opportunities across diverse business functions
• Formulate robust automation roadmaps aligned with Global Business Services (GBS), Shared Services, and enterprise-wide transformation agendas
• Conduct rigorous process assessments to identify high-value use cases for artificial intelligence and automation
• Direct the design, development, and deployment of sophisticated automation solutions, including RPA, AI/ML workflows and ID
• Ensure all technical solutions are highly scalable, secure, sustainable, and strictly aligned with overarching business objectives
• Drive measurable cost reduction, operational efficiency, and service optimization through targeted automation initiatives
• Construct robust business cases, establishing clear governance frameworks to track ROI and realize tangible business benefits
• Seamlessly integrate automation strategies into broader, multi-functional enterprise transformation programs
• Partner closely with business unit leaders, IT organizations, and executive leadership teams to align technology with business strategy
• Translate complex technical capabilities into compelling, value-driven business propositions for non-technical stakeholders
• Serve as a subject matter expert and trusted advisor on intelligent automation strategy and enterprise AI adoption
• Establish and refine automation frameworks, operating models, governance structures, and industry best practices
• Mentor cross-functional teams and build sustainable automation capabilities for both internal teams and client organizations
• Maintain a forward-looking understanding of emerging trends, tools, and methodologies in AI, machine learning, and digital transformation

AI Automation Lead

Account Executive

• Driving a prescriptive sales process and manage a defined sales territory (e.g., identify, develop, and close new business opportunities)
• Prospecting for new clients through email campaigns, networking, cold calling, and other strategies you determine can reach client most effectively
• Engaging in all qualified leads/opportunities assigned from a variety of teams (e.g., Channel, Logistics, Analytics, Marketing, Community, Lead Generation)
• Nurturing prospects and current customers; cross-sell and upsell existing subscribers
• Maintaining a rolling 90-day pipeline to meet or exceed ARR quota
• Collaborating with an account team to understand and leverage existing relationships while cultivating a culture that grows together and aligns with our Client values
• Maintaining customer satisfaction; respond to customers in a timely manner; ensure the customer has proper alignment with Customer Success
• Documenting key findings, progress, insights, and pipeline velocity in Salesforce.com

Support Engineer

• Identify, research, and resolve customer issues
• Assist customers with education and issue resolution across various products and services
• Log and track customer interactions using the designated CRM
• Adhere to schedules to ensure availability for customer needs

Customer Support Analyst, Fluent Dutch

Full-stack Engineer

• Design, develop, and maintain features across the entire stack, ensuring seamless integration between the frontend and backend.
• Architect scalable solutions capable of handling high-volume traffic and massive datasets.
• Engage in pair-programming and contribute to a culture of continuous peer feedback through code reviews.
• Take an active role in managing AWS infrastructure and optimizing CI/CD workflows (dependent on experience level).
• Constantly review and improve the product, offering proactive suggestions to enhance user experience and system performance.
• Opportunities to broaden your skill set into requirements gathering, research, and project management.

Full Stack Developer

Senior Full Stack Developer

Backend Engineer

• Lead and mentor a team of mid/senior backend engineers (4–5), including 1:1s, feedback, and performance management
• Translate product and business goals into clear technical roadmaps, sprint plans, and backend priorities
• Own the backend architecture and technical vision for mobile-first, consumer-facing apps used by tens of thousands of daily active users
• Drive and oversee implementation of new features for our mobile apps, working closely with iOS/Android, Product, Data, DevOps and Trust & Safety teams
• Take key architectural decisions around scalability, performance, reliability, data flows, and infrastructure on AWS
• Identify and resolve performance bottlenecks, improve API speed and reliability, and design effective caching and database strategies
• Establish and continuously improve engineering processes, coding standards, code review practices, and deployment/CI pipelines
• Create and maintain clear technical documentation and design specs for backend systems and major initiatives
• Handle prioritisation and trade-offs in a fast-moving environment with changing quarterly priorities
• Be hands-on with coding and code reviews, especially for complex or high-impact areas, and step in during critical production incidents

Lead Backend Engineer

Compliance

• Establish and operate governance frameworks across full transition lifecycles (feasibility through stabilization).
• Support steering committees and project boards while enforcing strict delivery methodologies.
• Identify, log, and mitigate critical risks and interlocks across multiple cross-functional workstreams, driving swift escalations and resolutions.
• Validate that enterprise processes align with internal controls, corporate policies, and data protection regulations (e.g., GDPR), supporting secure data migrations and system access.
• Maintain structured documentation and decision logs to support internal/external audits.
• Deliver transparent, KPI-driven status reporting to senior executives.
• Balance aggressive project timelines with stringent compliance mandates, partnering seamlessly with executive leaders across matrixed organizations.

Customer Success Manager

Customer Success Manager

Customer Success Manager

Business Development Manager

Business Development Manager

AI Automation Lead

Account Executive

Customer Support Analyst, Fluent Dutch

Full Stack Developer

Full Stack Developer

Senior Full Stack Developer

Senior Full Stack Developer

Lead Backend Engineer

Governance & Compliance Lead