Customer Support Analyst, Fluent Dutch

Sowelo Consulting sp. z o.o. sp. k.

Customer Support Analyst engaging with customers for education and problem-solving. Role involves issue resolution through various support channels in a hybrid work environment.

Posted 7/7/2026full-timeBreukelen • 🇳🇱 NetherlandsMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer support and issue resolution, with a strong ability to communicate effectively in both English and Dutch. Proficient in using CRM systems to log and track customer interactions while adhering to schedules for optimal customer availability.

Highest-signal resume keywords

Customer Support ExperienceTechnical Help Desk ExperienceSaaS KnowledgeBusiness Fluent EnglishNative Dutch

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Issue ResolutionTechnical Process UnderstandingData AnalysisCRM UsageIT Support

Soft Skills

Strong Verbal CommunicationStrong Written Communication

Certifications & Qualifications

Bachelor’s Degree

Industry Keywords

Customer Interaction TrackingTechnical SupportIssue ResolutionCustomer Education

About the role

Key responsibilities & impact

Identify, research, and resolve customer issues
Assist customers with education and issue resolution across various products and services
Log and track customer interactions using the designated CRM
Adhere to schedules to ensure availability for customer needs

Requirements

What you’ll need

Bachelor’s degree or equivalent combination of education and experience
1-3 years of customer support or technical/help desk experience
Business fluent English
Native Dutch
Strong verbal and written communication skills
Ability to understand technical processes and data effectively
Nice to have: Knowledge of German
IT Support experience
Experience with SaaS

Benefits

Comp & perks

Development possibilities with a stable international organization
Challenging role-no problem is the same
A broad scope of tasks