Customer Success Manager

Sowelo Consulting sp. z o.o. sp. k.

Customer Success Manager in a SaaS company focusing on customer relationships and account management. Leading initiatives for account retention and upselling within the European Customer Success team.

Posted 7/29/2026full-timeUtrecht • 🇳🇱 NetherlandsMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer success and account management, with a strong focus on relationship building, strategic consulting, and data-driven decision-making. Proficient in driving product adoption and retention through consultative sales strategies and effective communication.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementSaaS ExperienceAnalytical SkillsFluent in English and Dutch

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Health TrackingKPI ReportingConsultative Sales StrategiesProduct Utilization AnalysisUpselling Techniques

Soft Skills

Relationship BuildingListening SkillsProblem SolvingCommunication SkillsTrust Establishment

Industry Keywords

Enterprise Customer RequirementsStakeholder EngagementCustomer SatisfactionAccount RetentionCustomer Portfolio Management

About the role

Key responsibilities & impact

Build and maintain strong relationships with decision-makers and stakeholders.
Identify customer goals, challenges, and needs to recommend appropriate upsell opportunities.
Drive product value and adoption to support future upselling initiatives.
Conduct regular check-ins with customers to evaluate satisfaction, resolve potential concerns, and highlight areas for growth or improvement.
Manage a portfolio of 40 accounts, comprising a mix of enterprise and multiproduct customers.
Monitor and address risks to account retention, proactively ensuring customer success.
Track and report key performance metrics, including customer health, satisfaction, product usage, and other relevant KPIs, while sharing actionable insights with both internal teams and customers.
Identify opportunities to expand customer wallet share by analyzing needs, business goals, and product utilization.
Meet retention and expansion targets by employing consultative sales strategies.
Effectively communicate the distinct value of products and services, aligning them with the customer’s business objectives and addressing core challenges.
Lead account teams by coordinating efforts across internal stakeholders to address customer challenges and achieve shared goals.

Requirements

What you’ll need

Minimum of 4 years of experience in customer success, account management, or strategic consulting roles within customer-facing capacities.
Experience in SaaS or a retail-related background.
Proven expertise in addressing and supporting complex and strategic enterprise customer requirements.
Demonstrated success in consistently achieving and exceeding targets.
Adept at building strong relationships and establishing trust with customer stakeholders to drive desired outcomes.
Exceptional listening skills with the ability to comprehend, articulate, and resolve complex issues for both technical and non-technical audiences.
Strong analytical abilities, utilizing customer data to inform decisions, drive results, and provide actionable recommendations.
Fluent in spoken and written English and Dutch.

Benefits

Comp & perks

Hybrid work model where you can go into the office 2 days per week
You will be part of the team that drives the digital transformation of supply chain industry
You will join the company that combines innovation with corporate social responsibility
Being a part of a global brand that is evolving in customer-centric projects