Sourcefit

Solutions Engineer

• Develop and implement AI-powered solutions within our web application, ensuring seamless integration and high-quality performance.
• Collaborate with cross-functional teams to gather requirements and propose AI-based solutions that address business needs and drive innovation.
• Design and develop custom APIs to facilitate data exchange and communication between AI components and existing systems.
• Stay abreast of emerging AI technologies and industry trends to identify opportunities for enhancing the organization's AI capabilities.
• Evaluate the effectiveness of AI solutions, continuously refining and optimizing them to ensure optimal performance.
• Develop comprehensive documentation for AI solutions, including technical specifications, user guides, and training materials.
• Serve as an AI evangelist, promoting the understanding and adoption of AI technologies across the organization through presentations, workshops, and training sessions.
• Provide technical support and troubleshooting for AI implementations, ensuring the prompt resolution of issues and minimal disruption to users.

AI Solutions Developer

Product Designer

• Partner with Product to transform business requirements into user-friendly designs and interactive prototypes.
• Evolve concepts from low-fidelity wireframes to high-fidelity mockups, ensuring clarity and consistency throughout.
• Advocate for UX best practices and usability standards across all projects.
• Design and refine responsive UIs for SaaS products, order management systems, and ERP-related tools.
• Contribute to website design projects, improving usability and visual impact.
• Build and maintain reusable design components and libraries, ensuring scalability across applications.
• Develop and document style guides that align with brand and product identity.
• Work with engineering teams leveraging PrimeNG libraries to ensure seamless handoff and implementation.
• Conduct design reviews, gather feedback, and iterate to continuously improve user experience.

Intermediate UX Designer

Customer Success Manager

• Interact with Airbnb hosts, vacation rental property managers, and leaders in the hotel industry
• Maintain strong customer relationships by troubleshooting and guiding customers through onboarding
• Provide Tier 1 Customer Support with understanding and empathy to system issues
• Learn systems end-to-end to support customers with their issues and product requirements
• Deploy technical projects and execute project deliverables independently and with cross-department collaboration
• Submit and track tickets using Salesforce CRM
• Execute daily customer support operations: respond to questions and follow up on reported issues
• Continuously support clients throughout the onboarding process
• Build and maintain strong relationships with clients
• Perform hardware and software troubleshooting
• Create internal and client-facing onboarding and support material
• Develop and apply testing processes for new and existing products to meet client needs
• Work from home Tue–Sat on night shift; follows Philippine holidays

Customer Success Specialist

Accountant

• Provide client-specific bookkeeping and accounting services for a portfolio of clients.
• Manage day to day processing of accounts receivable and payable using QuickBooks Online and produce reports as requested.
• Responsible for the oversight and approval of all payments to client vendors.
• Oversee monthly financial close practices for a portfolio of customers.
• Prepare short and long-term financial and managerial reporting.
• Reconcile monthly activity, generate year-end reports, and fulfill tax related requirements.
• Administer payroll, employee benefits, and organizational insurance.
• Lead work management activities, ensuring client requests are resolved and communicated timely to internal and external parties.
• Ensure service deliverables are accurate and meet Stride’s and client’s expectations.
• Prepare and provide performance evaluations and assist with employee development.

Lead Accountant

Data Analyst

• Analyze historical sales data, trends, seasonality, promotional activity, and new product introductions to inform forecast models.
• Work closely with sales, marketing and supply teams to gather inputs and adjust forecasts accordingly.
• Support weekly and monthly demand reviews, providing insights and highlighting forecast risks or variances.
• Prepare and maintain forecasting reports using key demand planning metrics (WMAPE, BIAS, service levels).
• Monitor daily sales and consumption data, identify anomalies, and support rapid response to forecast deviations.
• Assist with product lifecycle planning of new products and deletions.
• Maintain data accuracy in ERP systems.
• Provide support in S&OP, including preparing materials for meetings and scenario analysis.
• Contribute to process improvement initiatives within the demand planning and broader supply chain function.
• Continuously enhance data collection and dashboards using advanced analytical software and techniques.
• Reporting on Dumps and Out of Scopes on a weekly and monthly basis.
• Back up to Forecasting and Insights Analyst role.
• Provide ad hoc analytical support for strategic projects and customer negotiations.
• Develop deep-dive reports to support sales trends, product seasonality, and customer purchasing behaviors.
• Collaborate with Commercial and Operations teams to translate data into actionable strategies across operations, sales and marketing.

Procurement

• Develop and manage overall HR strategies, systems and procedures across the organization
• Oversee human resource policies, ensuring awareness, compliance, and clarity among staff
• Lead hiring initiatives including advertising, screening, candidate communication, and interview coordination
• Prepare contract agreements for new staff, vendors, and contractors; conduct orientations
• Oversee the annual performance appraisal system and collaborate on professional development opportunities
• Maintain and update all HR-related data, documentation, and staff records using Zoho HRMS
• Organize team-building activities and staff communications (newsletters, webinars)
• Address employee needs, conflict mediation, investigations, and disciplinary actions as needed
• Support administrative duties including payroll processing and team calendar coordination
• Identify and source vendors, collect quotations, and maintain procurement records
• Prepare procurement-related contracts, secure Executive Director sign-off, and coordinate with Finance for payments
• Work closely with Finance to ensure compliance and timely payment processing

HR and Procurement Officer

Customer Support

• Collaborate with the Chief Product Officer (CPO) to support bot-building initiatives
• Assist clients with bot management while maintaining minimal customer service/account management functions
• Set up, edit, and test engagement agents using provided scripts and guidelines
• Load content, check functionality, and perform simple updates
• Identify and flag technical issues for escalation to the core team
• Apply basic design skills for light image editing, layout adjustments, and content formatting
• Ensure bots provide a smooth and user-friendly experience aligned with UI/UX best practices
• Generate AI agent videos using internal tools/software
• Adapt quickly to new tools and processes; training provided to enable building your first bot within 2 weeks

Bot Build and Support Specialist

Designer

• Consult with designer and/or client to discuss their electrical requirements
• Create electrical design and automation layouts based on client needs
• Follow up with clients to ensure correct information for consultations
• Ensure jobs qualified through home building companies and answer builder questions
• Produce quotes using Company software (currently exonet)
• Produce plans using Company drawing software (currently Microsoft Visio)
• Ensure quoted product lists match products on project drawings
• Ensure plans reflect products located for efficient and practical installation
• Document all communication regarding the project in job history notes
• Liaise with building companies and maintain strong builder/client relationships
• Manage relationships with Building Companies, Cooperatives and Associations as assigned
• Contribute to product evaluations, recommend changes, and contribute to projects
• Mentor level 1 consultants and share information with the team