Manager, Customer Success – Operations
ShiftCare
Customer Success Specialist
Sourcefit
full-time
Posted on:
Location: 🇵🇭 Philippines
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
IoT
About the role
- Interact with Airbnb hosts, vacation rental property managers, and leaders in the hotel industry
- Maintain strong customer relationships by troubleshooting and guiding customers through onboarding
- Provide Tier 1 Customer Support with understanding and empathy to system issues
- Learn systems end-to-end to support customers with their issues and product requirements
- Deploy technical projects and execute project deliverables independently and with cross-department collaboration
- Submit and track tickets using Salesforce CRM
- Execute daily customer support operations: respond to questions and follow up on reported issues
- Continuously support clients throughout the onboarding process
- Build and maintain strong relationships with clients
- Perform hardware and software troubleshooting
- Create internal and client-facing onboarding and support material
- Develop and apply testing processes for new and existing products to meet client needs
- Work from home Tue–Sat on night shift; follows Philippine holidays
Requirements
- At least 2 years of experience in a technical or support-related role
- Bachelor's Degree in Business, Computer Science, Computer Engineering, Information Technology, or related
- Fluent English speaker and writer
- Strong knowledge in IoT
- Strong Customer Service skills
- Systematic and methodical approach to troubleshooting issues
- Experience using tools such as Salesforce, Chorus, Fullstory, Outreach and Jira is an asset
- Enthusiastic, technically minded and very personable
