Sourcefit

Customer Success Specialist

Sourcefit

full-time

Posted on:

Origin:  • 🇵🇭 Philippines

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Job Level

JuniorMid-Level

Tech Stack

IoT

About the role

  • Interact with Airbnb hosts, vacation rental property managers, and leaders in the hotel industry
  • Maintain strong customer relationships by troubleshooting and guiding customers through onboarding
  • Provide Tier 1 Customer Support with understanding and empathy to system issues
  • Learn systems end-to-end to support customers with their issues and product requirements
  • Deploy technical projects and execute project deliverables independently and with cross-department collaboration
  • Submit and track tickets using Salesforce CRM
  • Execute daily customer support operations: respond to questions and follow up on reported issues
  • Continuously support clients throughout the onboarding process
  • Build and maintain strong relationships with clients
  • Perform hardware and software troubleshooting
  • Create internal and client-facing onboarding and support material
  • Develop and apply testing processes for new and existing products to meet client needs
  • Work from home Tue–Sat on night shift; follows Philippine holidays

Requirements

  • At least 2 years of experience in a technical or support-related role
  • Bachelor's Degree in Business, Computer Science, Computer Engineering, Information Technology, or related
  • Fluent English speaker and writer
  • Strong knowledge in IoT
  • Strong Customer Service skills
  • Systematic and methodical approach to troubleshooting issues
  • Experience using tools such as Salesforce, Chorus, Fullstory, Outreach and Jira is an asset
  • Enthusiastic, technically minded and very personable