Customer Success Manager

• Onboard and train new customers on Virtru’s products in both 1to1 trainings and group webinars.
• Manage and run renewals for strategically important customers.
• Proactively engage low-usage and at-risk customers to stabilize the account.
• Temporarily own accounts for fixed engagement periods, such as onboarding, at-risk scenarios, and account reviews.
• Execute 1toMany campaigns and sequences designed to drive engagement, usage, and customer success at scale (ex. Run re-engagement campaigns for low-usage customers).
• Track and analyze customer usage and engagement to identify opportunities to deliver value across the base.
• Generate invoices, work with our partners, and jump in to assist our Accounting team with collections for overdue and delinquent accounts.
• Help refine processes, plays, and sequences that allow future CSMs to seamlessly fold into our pooled model.
• Jump in to handle any other outlier scenarios across the base.

Customer Success Manager

Client Success Manager

Client Experience Manager

Client Success Operations Manager

Customer Success Representative – General CSR

Customer Success Manager – Account, Operations