Sourcefit

Bot Build and Support Specialist

Sourcefit

full-time

Posted on:

Origin:  • 🇵🇭 Philippines

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Job Level

Mid-LevelSenior

Tech Stack

WordPress

About the role

  • Collaborate with the Chief Product Officer (CPO) to support bot-building initiatives
  • Assist clients with bot management while maintaining minimal customer service/account management functions
  • Set up, edit, and test engagement agents using provided scripts and guidelines
  • Load content, check functionality, and perform simple updates
  • Identify and flag technical issues for escalation to the core team
  • Apply basic design skills for light image editing, layout adjustments, and content formatting
  • Ensure bots provide a smooth and user-friendly experience aligned with UI/UX best practices
  • Generate AI agent videos using internal tools/software
  • Adapt quickly to new tools and processes; training provided to enable building your first bot within 2 weeks

Requirements

  • UI/UX design background with a good eye for layouts, user flows, and aesthetics
  • Alternatively: Web Development (WordPress, drag-and-drop builders, or basic coding exposure)
  • Alternatively: Automation Tools (Zapier, n8n, Make, or similar workflow automation platforms)
  • Alternatively: Bot Development (experience building or managing bots on chatbot/conversational AI platforms)
  • Basic design skills for light image editing, layout adjustments, and content formatting
  • Detail-oriented, adaptable, and comfortable learning new technology
  • Enthusiastic about AI, no-code platforms, and automation
  • Strong problem-solving and communication skills
  • Ability to work independently and collaborate with leadership and clients
  • Video editing skills is an advantage
  • Ability to work the schedule: Work from Home Monday to Friday | 10 AM to 7 PM CST (PH holidays observed)