Soulhouse

Customer Success Manager

• Customer communication: Inquiries about bookings, appointments, vouchers and complaints come to you. You find an appropriate solution for every issue.
• Support platforms: You primarily work with Intercom, email, WhatsApp and Microsoft Teams.
• Booking system: Schedule, cancel and reschedule appointments. Manage vouchers. In the event of Expert absences, you independently reschedule and keep operations running.
• Calendar & appointment optimization: You identify booking gaps, consolidate appointments sensibly and sustainably improve our Experts' utilization.
• Review analysis & partner management: You analyze online reviews and manage external partner platforms.
• Monitoring: You maintain oversight and ensure our service promise is met every day.
• Shop: Basic maintenance of our online shop as part of day-to-day operations.

Support & Customer Success Agent