Support & Customer Success Agent

Soulhouse

Support & Customer Success Agent handling customer inquiries for a self-care company. In a dynamic team environment, optimizing scheduling and enhancing service quality.

Posted 6/15/2026full-timeRemote • 🇩🇪 GermanyJunior💰 €24,960 - €35,352 per yearWebsite

Tech Stack

Tools & technologies

MacOS

About the role

Key responsibilities & impact

Customer communication: Inquiries about bookings, appointments, vouchers and complaints come to you. You find an appropriate solution for every issue.
Support platforms: You primarily work with Intercom, email, WhatsApp and Microsoft Teams.
Booking system: Schedule, cancel and reschedule appointments. Manage vouchers. In the event of Expert absences, you independently reschedule and keep operations running.
Calendar & appointment optimization: You identify booking gaps, consolidate appointments sensibly and sustainably improve our Experts' utilization.
Review analysis & partner management: You analyze online reviews and manage external partner platforms.
Monitoring: You maintain oversight and ensure our service promise is met every day.
Shop: Basic maintenance of our online shop as part of day-to-day operations.

Requirements

What you’ll need

At least 1 year of customer service experience—ideally in wellness, beauty, hospitality or e‑commerce
Fluent German and English, spoken and written
Solution-oriented mindset, even in challenging situations
Confident use of digital tools and Apple/macOS
Structured, self-directed approach to work
Willingness to work in a shift model (early/late) and to work weekends on a rotating schedule

Benefits

Comp & perks

A dynamic, motivated and diverse team where you can quickly take on responsibility and grow.
Your personal and professional development matters to us. Through targeted training materials you have the opportunity to continuously build your skills.
100% remote, structured shift model—early and late shifts in fair rotation, weekends on a rotating basis
An attractive fixed annual salary of €24,960 to €35,352.
Employee discounts—reduced-price vouchers and products.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer service experiencebooking system managementreview analysisappointment optimizationproblem-solving

Soft Skills

solution-oriented mindsetstructured approachself-directed workinterpersonal communicationadaptability