Senior Salesforce Administrator
Shaw Industries
CloudSFDC
Job Level
JuniorMid-Level
Tech Stack
CloudSFDC
About the role
- Support administration of Salesforce including fields, layouts, reports, dashboards, users, profiles, approval processes and security
- Develop and implement flows, reports, dashboards, and objects within Salesforce
- Identify improvement opportunities to optimize system processes
- Work with subject matter experts to design and implement Salesforce functions and processes
- Respond to maintenance and user support requests, troubleshoot system issues and resolve them in a timely fashion to minimize the impact on users
- Create and maintain training documentation and perform user training, including training for new Salesforce users
- Promote best practices in Salesforce usage
- Implement and roll out add-ons and integrations and make users aware of new features
- Document Salesforce processes and procedures
- Configure and implement custom objects and support customization efforts to meet business needs
- Handle user requests and issues daily, provide support and suggest workarounds to end users
- Support SFDC onboarding/offboarding processes and act as a Salesforce subject matter expert and trusted advisor
- Stay updated on new Salesforce features and implement them across tools
- Perform any other duties as assigned
Requirements
- 2 - 3 years of hands-on proven business administration experience
- Excellent communication and interpersonal skills
- A solid understanding of sales & order processes and commission systems would be an asset
- Strong knowledge of Salesforce Sales Cloud, Service Cloud, and/or Experience Cloud
- Experience with Force.com tools such as Data Loader and Visual Workflows
- High attention to details
- Strong troubleshooting skills
- High self-awareness and self-management soft skills
- A customer focused individual
- Team player with a creative, energetic, positive attitude
- Nice to have: Salesforce Administrator Certification
