Salesforce Administrator

• Support administration of Salesforce including fields, layouts, reports, dashboards, users, profiles, approval processes and security
• Develop and implement flows, reports, dashboards, and objects within Salesforce
• Identify improvement opportunities to optimize system processes
• Work with subject matter experts to design and implement Salesforce functions and processes
• Respond to maintenance and user support requests, troubleshoot system issues and resolve them in a timely fashion to minimize the impact on users
• Create and maintain training documentation and perform user training, including training for new Salesforce users
• Promote best practices in Salesforce usage
• Implement and roll out add-ons and integrations and make users aware of new features
• Document Salesforce processes and procedures
• Configure and implement custom objects and support customization efforts to meet business needs
• Handle user requests and issues daily, provide support and suggest workarounds to end users
• Support SFDC onboarding/offboarding processes and act as a Salesforce subject matter expert and trusted advisor
• Stay updated on new Salesforce features and implement them across tools
• Perform any other duties as assigned