SOTI

Technical Account Manager

• Provide subject matter expertise on the implementation, configuration & support of SOTI MobiControl Mobile Device Management Software Solutions to meet project deliverables, which would include activities such as software installation, application configuration, testing and pro-actively troubleshoot and resolve issues that arise during implementation if any.
• Hold requirement gathering sessions with clients and provide feedback to the back end software development team to assist in any product fixes, enhancements etc.
• Setup and/or carry out large scale software migrations and upgrades.
• Assist Support and Pre-Sales teams with technical issues as needed and assist in software quality assurance activities if required including testing and documentation of product issues.
• Investigate issues reported by customers and communicate with internal product development teams to resolve product issues.
• Undertake Discovery Calls with customers to identify opportunities to effectively leverage SOTI Software across their different business units.
• Develop documentation to support the standard implementation and support processes.
• Document all Work Orders and Enterprise Support Cases accurately in a timely manner.
• Strong training skills, with ability to train end users on SOTI software in large number of people, on site or via phone.
• Log all testing, troubleshooting and research done of all known issues, workarounds, and general information to add to the support knowledge base.
• Act as a designated point of contact for a given set of Enterprise Support customers, developing an understanding of the customer’s business, how mobility is used by their business, and their future strategy for mobility.
• Provide consultancy (consisting of advice, training, knowledge-transfer, and assistance with modifications to a customers’ MobiControl deployment) on a pre-scheduled basis in collaboration with the customer.
• Acting as a point of escalation for a customer who feels that their support cases are not progressing quickly enough or with the appropriate level of skill, as well as provide guidance and assistance as needed to Support team members who require specialized help with a given Enterprise Support customer’s environment.
• Advocate for your customers where prioritisation is required at meetings.
• Writing an Annual Technical Review providing a thorough breakdown of the Customer’s environment, configuration, and cases raised with recommendations for improvements.
• Work with assigned customers’ SOTI Account Manager to generate sales opportunities for your Enterprise Support customers.
• Develop and deliver occasional Webinars for your customers and colleagues on a specialized aspect of SOTI Mobility Management.
• Willingness to travel (approx. 50%) to local and international locations as required.

Senior Technical Account Manager

Client Partner

• Develop and manage strategic relationships with SOTI’s partners.
• Serve as the primary point of contact between SOTI and its partners.
• Provide support through training, certification programs, and enablement resources.
• Own our business relationships with our top strategic partners.
• Identify, secure, and establish relationships with new business partners.
• Track and manage partner performance metrics.
• Focus on ongoing external education on device management & security landscape.
• Identify product integration opportunities with Strategic Partners.

Partner Development Manager, APAC

Analyst

• Support the design and implementation of job architecture and global compensation structures
• Contribute to the annual compensation review process
• Maintain and enhance pay range documentation
• Develop compensation models and provide analytical insights
• Conduct compensation benchmark assessments
• Manage external salary surveys
• Partner with Finance and People & Culture teams to refine processes
• Review and recommend improvements to compensation programs

Compensation Analyst

Sales Engineer

• Develop and grow revenue through consultative selling with clients and prospects, presenting a warm, professional, well-spoken, and caring persona as an effective representative of SOTI.
• Provide email and telephone-based presales technical support for our software products.
• Perform production demonstrations that articulate the business and technical value of SOTI solutions.
• Collaborating with the regional sales team consultatively with clients/stakeholders.
• Helping them to envision the possibility of mobility.
• Educate on and facilitate SOTI solutions that can effectively address business and technical outcomes, positioning business value to customer organizations' decision-makers.
• Present the solution architecture, including all technical aspects of the product and supporting systems.
• Provide pre-sales technical support, installing and configuring enterprise software solutions during POC to prospective customers.
• Communicate with internal product development teams to resolve product issues & generate recommendations for product roadmaps (feature requests).
• Assist with the execution of internal team projects and initiatives.

Marketing

• High impact member of the regional sales team reporting into the Senior Manager, Field and Channel Northern and Western Europe
• Develop, implement, and manage regional marketing activity for Benelux (Belgium, Netherlands and Luxembourg)
• Integrated and direct marketing activity directed at customers, prospects, distributors, and re-sellers as well as with SOTI´s hardware partners
• Regional trade show and event management
• Regional webinar content, schedule, and delivery working with corporate marketing
• Translation of collateral and presentation materials as necessary
• Exhibit best practices in email marketing and marketing automation to drive revenue and customer acquisition
• Manage demand generation aspects of localized websites and maintain regional micro sites as appropriate
• Execute regional lead generation and nurturing campaigns, programs and events
• Deliver ROI focused measurement reporting and measure key performance indicators with monthly and quarterly roll up
• Execute online media, email acquisition, affiliate marketing including Sales Force and Pardot
• Plan and manage regional trade shows and events, dispatch of SOTI booth assets and oversee their setup
• Maintain SOTI website and/or regional microsites with upcoming event information
• Work with SOTI´s PR Manager and Regional Sales Director to support local PR opportunities and press releases
• Assist with management of case study referral program and translation of collateral for the region
• Assist sales team in recruitment and development of resellers and support co-marketing activities
• Support local shows, lunch-and-learns, rollout of channel sales training programs and coordination of regional channel communications
• Assist in developing annual and quarterly regional field marketing plans and assist with planning and reporting of regional marketing budget, accrual and expenditure
• Create all P.O.s in line with agreed budgets and submit to corporate for approval as per P.O. process

Field and Channel Marketing Specialist

Salesforce Administrator

• Support administration of Salesforce including fields, layouts, reports, dashboards, users, profiles, approval processes and security
• Develop and implement flows, reports, dashboards, and objects within Salesforce
• Identify improvement opportunities to optimize system processes
• Work with subject matter experts to design and implement Salesforce functions and processes
• Respond to maintenance and user support requests, troubleshoot system issues and resolve them in a timely fashion to minimize the impact on users
• Create and maintain training documentation and perform user training, including training for new Salesforce users
• Promote best practices in Salesforce usage
• Implement and roll out add-ons and integrations and make users aware of new features
• Document Salesforce processes and procedures
• Configure and implement custom objects and support customization efforts to meet business needs
• Handle user requests and issues daily, provide support and suggest workarounds to end users
• Support SFDC onboarding/offboarding processes and act as a Salesforce subject matter expert and trusted advisor
• Stay updated on new Salesforce features and implement them across tools
• Perform any other duties as assigned

Financial Planning and Analysis

• Manage and oversee global month-end and year-end general ledger close processes for all global entities
• Prepare and review income statement reconciliations and substantiate financial balances
• Evaluate and improve accounting processes to enhance efficiency and automation
• Ensure timely compliance with tax regulations, statutory requirements, and internal policies
• Support internal and external audits globally with accurate documentation
• Oversee financial management of capital projects: monitor budgets, manage cost codes, and track project expenditure
• Collaborate with project managers and stakeholders to ensure timely and accurate financial reporting
• Maintain and reconcile work-in-progress (WIP) schedules and ensure proper capitalization per accounting standards
• Apply project costing principles including retention accounting and progress billing for internal construction projects
• Ensure correct application of withholding tax (TDS) and maintain documentation for statutory reporting
• Proactively resolve financial queries from senior management and perform ad-hoc analyses
• Manage SEZ related compliances and filings

Finance Manager

• Develop and grow revenue through consultative selling with clients and prospects
• Provide email and telephone-based presales technical support for SOTI software products
• Perform product demonstrations that articulate business and technical value of SOTI solutions
• Collaborate with regional sales team consultatively with clients/stakeholders
• Educate on and facilitate SOTI solutions addressing business and technical outcomes, positioning business value to decision-makers
• Present solution architecture, including technical aspects of product and supporting systems
• Provide pre-sales technical support, install and configure enterprise software solutions during POC to prospective customers
• Communicate with internal product development teams to resolve product issues and generate recommendations for product roadmaps (feature requests)
• Assist with execution of internal team projects and initiatives
• Maintain a high level of customer service and follow up on support cases as needed