SOTI

Sales Development Rep

• Build a strong pipeline of qualified sales opportunities by penetrating new accounts through high activity calling, emailing, and LinkedIn outreach to senior decision-makers in enterprises, focusing on finding qualified projects and setting appointments for our sales team.
• Follow up on inbound leads (Trials & Webinars) and convert them into qualified sales opportunities for our sales team.
• Reconnect and build relationships with older cold leads & stalled projects to help continuously build the pipeline.
• Prospect potential clients through networking and finding the best way to connect with decision-makers.
• Revive dormant opportunities in the database, bringing valuable business to the company.
• Proactively engage website visitors via live chat during working hours, initiate meaningful conversations, qualify potential prospects, capture key requirements, and convert interactions into sales opportunities for the sales team.
• Manage all prospective clients and opportunities in Salesforce, ensuring all communications are accurately logged and necessary documents are attached.
• Articulate the SOTI ONE Platform Solution, values, and capabilities to prospects through phone and email communication.
• Meet or exceed quarterly targets.

Sales Development Representative

Sales

• Prepare and send quotes to customers via Salesforce.
• Process orders and invoices accurately and timely
• Support the Account Manager and other sales staff with their daily tasks and responsibilities.
• Support perpetual cloud licenses and ensure a smooth transition for customers.
• Help with support ticket escalations and follow up with customers until resolution.
• Act as an out-of-office back up for the Senior Account Manager and other sales staff
• Coordinate with other departments such as marketing, product development, and customer service to ensure customer satisfaction and retention.
• Maintain and update customer records and sales data in Salesforce and other CRM tools.
• Generate and analyze sales reports and provide feedback and suggestions for improvement.

Sales Coordinator

Technical Account Manager

• Provide subject matter expertise on the implementation, configuration & support of SOTI MobiControl Mobile Device Management Software Solutions to meet project deliverables, which would include activities such as software installation, application configuration, testing and pro-actively troubleshoot and resolve issues that arise during implementation if any.
• Hold requirement gathering sessions with clients and provide feedback to the back-end software development team to assist in any product fixes, enhancements etc.
• Setup and/or carry out large scale software migrations and upgrades.
• Assist Support and Pre-Sales teams with technical issues as needed and assist in software quality assurance activities if required including testing and documentation of product issues.
• Investigate issues reported by customers and communicate with internal product development teams to resolve product issues.
• Undertake Discovery Calls with customers to identify opportunities to effectively leverage SOTI Software across their different business units.
• Develop documentation to support the standard implementation and support processes.
• Document all Work Orders and Enterprise Support Cases accurately in a timely manner.
• Strong training skills, with ability to train end users on SOTI software in large number of people, on site or via phone.
• Log all testing, troubleshooting and research done of all known issues, workarounds, and general information to add to the support knowledge base.
• Act as a designated point of contact for a given set of Enterprise Support customers, developing an understanding of the customer’s business, how mobility is used by their business, and their future strategy for mobility.
• Provide consultancy (consisting of advice, training, knowledge transfer, and assistance with modifications to a customers’ MobiControl deployment) on a pre-scheduled basis in collaboration with the customer.
• Acting as a point of escalation for a customer who feels that their support cases are not progressing quickly enough or with the appropriate level of skill, as well as provide guidance and assistance as needed to Support team members who require specialised help with a given Enterprise Support customer’s environment.
• Advocate for your customers where prioritisation is required at meetings.
• Writing an Annual Technical Review providing a thorough breakdown of the Customer’s environment, configuration, and cases raised with recommendations for improvements.
• Work with assigned customers’ SOTI Account Manager to generate sales opportunities for your Enterprise Support customers.
• Develop and deliver occasional Webinars for your customers and colleagues on a specialized aspect of SOTI Mobility Management

Technical Account Manager, French Speaking

Account Manager

• Manage Top Platinum Partners: Oversee relationships with key platinum partners, ensuring effective collaboration and alignment with SOTI’s goals.
• Ensure NPI Adoptions for all CAM’s Region: Drive adoption of new product introductions (NPIs) within the assigned region.
• Drive Deal Registrations: Facilitate partner deal registrations to track and manage sales opportunities.
• Conduct QBRs with Partners: Regularly engage in Quarterly Business Reviews (QBRs) with partners to assess performance and identify growth opportunities.
• Expand Partners’ Ability to Sell SOTI ONE: Work closely with partners to enhance their capabilities in selling SOTI ONE solutions.
• Work with Executives of Partners: Cultivate strong relationships with partner executives to foster successful partnerships.

Sales Development Representative

Sales Coordinator

Technical Account Manager, French Speaking

Bilingual Account Manager – English, Spanish