SOTI

Account Manager

• Prospecting potential customers by phone and in face-to-face meetings
• Develop and implement plans together with the client
• Prepare and deliver presentations to senior leadership of major clients
• Build trust with key accounts
• Communicate and coordinate with internal teams

Technical Account Manager

• Responsible for developing and maintaining a strong relationship with Enterprise customers (up to an approximate licence device count of 5,000)
• Responsible for developing and maintaining SME-level knowledge for SOTI MobiControl and learning 1 additional SOTI One Platform product to support Enterprise Customers.
• Should onboard Enterprise customers, presenting benefits and how to access them, establishing processes for contacting TAM, setting up an Administrator, raising cases and setting up regular cadence calls.
• Deliver Quarterly Business Review,s including product roadmap (when available) in accordance with customers' requirements.
• Provide ad-hoc technical consultancy, advice and guidance using product and general technical expertise, including the timely communication of potential issues that may cause disruption
• Regularly attend TAM/Support sync meetings to assist and contribute towards the timely resolution/escalation of your customer's support cases.
• Oversee and manage any customer-requested Root Cause Analysis (RCA's) for Priority 1 Cases, maintaining responsibility for the delivery of information back to the customer, preventing future recurrence.
• Create and maintain a Business Profile containing personalised network diagrams, details on the setup and configuration of SOTI One Platform products, and specific business use cases that improve understanding and potential for QA prior to assisted or paid upgrades.
• Contribute towards the creation of Webinars on a range of topics to benefit Premium and Enterprise customers, ensuring the sharing of accurate and up-to-date information designed to provide real business value.
• Undertake Discovery Calls for your Enterprise customers to deliver paid Work Orders, or free PS Hours (if applicable) for all Professional Services SKUs.
• Hold requirement gathering sessions with customers and provide feedback to the back-end software development team to assist in any product fixes, enhancements, etc.
• Contribute towards the development and maintenance (or review/approval) of documentation to support the services delivered by SOTI Enterprise and Professional Services,
• Accurately document all initial and sign-off communication to organise Work Orders.
• Record progress against the delivery of service within Work Order, including the amount of time spent on each service delivered for your Enterprise customers.
• Create and maintain Knowledge base documents that may be generated through errors or testing encountered, troubleshooting and research on known issues, as a result of SRT or advised by the customer and raised as JIRA (confirmed by Development)
• Complete necessary SRT Manifest Testing for responsible SOTI One Platform products, attending SME meetings held by Product Managers to provide relevant feedback.

• Operate as the lead point of contact for any and all matters specific to your customers
• Build and maintain strong, long-lasting customer relationships
• Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors
• Forecast and track key account metrics
• Identify and grow opportunities within the territory and collaborate with sales teams to ensure growth attainment
• Assist with high-severity requests or issue escalations as needed
• Establish productive, professional relationships with key personnel in assigned partner accounts
• Coordinate the involvement of company personnel, including support, service, and management resources, in order to meet partner performance objectives and partners' expectations
• Meet assigned targets for profitable sales volume and strategic objectives in assigned partner accounts

Sales Engineer

• Combine technical expertise with customer-facing sales support
• Work with prospective customers to understand requirements
• Demonstrate products and design technical solutions
• Answer technical questions and support the sales process
• Provide pre-sales technical support and conduct demonstrations

Graduate Sales Engineer

Sales

• Lead Sales team across Renewals, Inside Sales, Business Development and Account Management
• Coach the team on sales techniques
• Account manage leading accounts at SOTI
• Help, grow and maintain regional partner ecosystem
• Present, promote and sell products
• Achieve agreed upon sales targets
• Establish and maintain positive business relationships
• Prepare and submit sales reports to management
• Supply management with reports on customer needs
• Attend sales events and trainings
• Travel within the sales territories
• Design and execute SOTI’s regional sales strategy

Team Lead, Sales

Business Development Rep

• This is essentially a new business role with a focus on winning new logos in enterprise and government.
• Operate as the lead point of contact for any and all matters specific to your customers.
• Use your network and contacts with key decision makers to create opportunities for SOTI offerings and own the end-to-end sales cycle.
• Build relationships with hardware vendors, ISVs, System Integrators to build pipeline.
• Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors.
• Be able to articulate key value proposition and differentiation to partners and customers.
• Forecast and track key account metrics.
• Identify and grow opportunities within territory and collaborate with sales engineering, operations to ensure growth attainment.
• Assist with high severity requests or issue escalations as needed.
• Establishes productive, professional relationships with key personnel in assigned partner accounts.
• Coordinates the involvement of company personnel, including support, service, and management resources, in order to meet partner performance objectives and partners’ expectations.
• Meets assigned targets for profitable sales volume and strategic objectives in assigned partner accounts.

Business Development Manager

• Prospect for potential customers, approach them by calling and face-to-face meetings on-site, and indirect methods such as networking and working with our resellers.
• Understanding the client needs and identifying new opportunities within your territory.
• Developing and implementing Mutual Plans with the customer, to align on outcomes and timelines.
• Preparing and conducting presentations at senior management levels of larger clients.
• Develop and nurture a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors.
• Communicating and coordinating with internal teams.
• Cooperate with representatives from external technology partners.
• Meets assigned sales targets.