Sonova Group

Operations

• Je helpt mee om de dagelijkse doelen van het team te halen (zoals het aantal bestellingen dat op tijd verwerkt wordt).
• Je verwerkt nieuwe bestellingen, reparatieverzoeken en retouren netjes en volgens de gemaakte afspraken.
• Je voert belangrijke gegevens in, zoals klantinformatie, garantie, verzendwijze en productkeuzes.
• Je bekijkt of afdrukken goed bruikbaar zijn en leest audiogrammen om te checken of ze passen bij het gevraagde toestel (ervaring is hiervoor niet nodig).
• Je controleert of het papierwerk en de serienummers bij de bestelling kloppen.
• Je denkt mee over hoe we het werk makkelijker of beter kunnen doen.
• Je ondersteunt je teamleider of manager bij dagelijkse werkzaamheden.
• Je volgt trainingen, soms individueel en soms met het team, om je werk goed te blijven doen en nieuwe dingen te leren.
• Je helpt bij het doorvoeren van veranderingen op de afdeling, zodat we het werk slimmer en sneller kunnen doen.
• Je leert meerdere taken binnen de afdeling, zodat je kunt afwisselen en anderen goed kunt helpen.

Operations Employee

Social Media Manager

• Manage end-to-end content creation and distribution: copywriting, editing, scheduling, and publishing
• Shoot and produce vertical native social media content (Reels, TikTok, Shorts) for the brand
• Report weekly performance via Sprout Social and native analytics tools (Meta Business Suite, YouTube Studio)
• Analyze KPIs and transform insights into actionable optimizations to boost engagement, reach, and ROI
• Work closely with external agencies and creators to develop a creator-led content approach
• Stay ahead of platform trends, best practices, and platform evolutions — and bring innovative ideas forward

Global Social Media Manager

Manager

• Responsibility for all CI activities at our sites in Erfurt (Sonova Logistics Center Germany GmbH) and Sömmerda (Audia Akustik GmbH)
• You analyze, develop and improve processes in production and logistics — pragmatic, goal-oriented and in close collaboration with the operational areas
• You identify waste (Muda) and improvement opportunities directly at the place of occurrence (Gemba) and apply Lean methods such as 5S, Kaizen, SMED, value stream mapping or Kanban
• You drive our Lean culture, train employees and facilitate workshops — not from the meeting room, but together with the team on site
• You take independent responsibility for Lean projects from concept to measurable implementation and ensure that changes have a sustainable effect
• You work closely and on equal terms with the production and logistics departments

Lean Manager

Inside Sales

• Lead, coach, and develop inside sales hunters and virtual representatives
• Drive disciplined prospecting, pipeline creation, and quota attainment
• Conduct territory and pipeline performance reviews
• Align inside and outside sales strategies with Regional Directors
• Analyze pipeline metrics to improve conversion and performance
• Ensure effective CRM utilization and data accuracy
• Foster a high-performance, competitive, and collaborative sales culture

Director of Account Growth – Inside Sales

Human Resources

• Take ownership of the end-to-end administrative employee lifecycle
• Ensure a smooth and high-quality HR experience for employees across all departments and levels
• Prepare and process employment contracts and amendments
• Maintain accurate employee data in HR systems (SuccessFactors / SAP)
• Ensure timely and accurate payroll-related data
• Manage employee lifecycle activities (onboarding, changes, transfers, exits)
• Support line managers and employees on HR topics in Dutch and English
• Assist with annual HR processes (appraisals, salary, bonus)
• Provide second-level support for HR systems and time recording tools (Atoss)
• Advise on HR policies, procedures, and employment conditions
• Liaise with internal stakeholders and external authorities
• Collaborate closely with HR BPs, managers, and other departments

HR Services Specialist, Dutch

Marketing

• Co-develop and operationally execute the local marketing plan.
• Implement initiatives to drive foot traffic to centers, support appointment bookings, and strengthen brand awareness.
• Work daily with advertising and production agencies.
• Monitor presence in the trade press.
• Conduct competitive market monitoring.
• Provide operational support for openings, closures, relocations, and renovations.
• Coordinate with Regional Management and relevant internal departments.
• Manage, update and develop the network's POS materials.
• Oversee the marketing platform (logistics, POS orders).
• Coordinate local events (B2B & B2C).

Marketing Communication Coordinator

Project Manager

• Lead assigned new product development projects from requirements definition through volume stability
• Develop bottom-up project schedules in collaboration with functional teams and ensure resource alignment
• Manage project milestones, proactively resolve issues, and ensure stakeholders remain informed of timelines and risks
• Act as project leader by facilitating meetings, setting agendas, tracking action items, and driving accountability
• Partner with QA to ensure compliance with regulatory requirements and adherence to Sonova’s gate review process
• Provide regular project status updates to the Director, highlighting risks, mitigation strategies, and recommendations
• Support IP analysis and perform additional project-related duties as required

Senior Project Manager

Engineer

• Define serviceability and repairability requirements for new audio products
• Influence product architecture through service-oriented design reviews
• Translate service needs into requirements and acceptance criteria in PLM tools
• Plan and execute service verifications across EVT/DVT/MVT builds
• Prepare requirement specifications, procure equipment, and approve test software
• Provide technical content for service manuals, troubleshooting guides, exploded drawings, and training materials
• Support final product release and ensure service readiness in collaboration with cross-functional teams

Product Serviceability Engineer – m/f/d

Account Manager

• Drive sales growth across the territory through regular customer visits, new-business development, and strategic territory planning
• Promote, demonstrate, and train customers on products, fittings, and software to ensure clinical confidence and product adoption
• Build and maintain strong, consultative relationships with customers while providing tailored product and business solutions
• Collaborate closely with Regional Directors, Key Account Managers, Inside Sales, Trainers, and Marketing to align on growth priorities
• Onboard new accounts effectively, including needs analysis, training, and establishing long-term success plans
• Ensure accurate documentation of customer interactions in CRM systems and full compliance with internal processes and regulatory requirements
• Consistently achieve sales targets, activity goals, and funnel progression metrics while representing the brand at regional and national events