Sonova Group

Manager

• Shape and execute strategies that drive sustainable market growth, revenue performance, and profitability for Triton Hearing
• Oversee the commercial success of our hearing clinics across Northland, Auckland, and the Waikato
• Lead, motivate, and empower clinic teams to achieve revenue goals
• Deliver outstanding client experiences
• Cultivate a positive, high‑performing workplace culture
• Provide strong, engaging leadership across a large and geographically diverse region
• Coach and develop teams, ensuring operational excellence, and driving consistent performance throughout the North region

Region Manager

Human Resources

• Take ownership of the end-to-end administrative employee lifecycle
• Ensure a smooth and high-quality HR experience for employees
• Prepare and process employment contracts and amendments
• Maintain accurate employee data in HR systems (SuccessFactors / SAP)
• Ensure timely and accurate payroll-related data
• Manage employee lifecycle activities (onboarding, changes, transfers, exits)
• Support line managers and employees on HR topics in Dutch and English
• Assist with annual HR processes (appraisals, salary, bonus)
• Provide second-level support for HR systems and time recording tools (Atoss)
• Advise on HR policies, procedures, and employment conditions
• Liaise with internal stakeholders and external authorities
• Collaborate closely with HR BPs, managers, and other departments

HR Services Specialist

Compliance

• Prepare and maintain global regulatory submissions (e.g., PMAs, PMA supplements, CE Mark applications, product registrations, annual reports, and change notifications) to obtain and sustain worldwide product approvals.
• Partner with Clinical Research to prepare and support clinical investigation submissions (e.g., IDEs) and ongoing regulatory documentation for studies conducted in the U.S., Canada, and EU.
• Manage and submit required reports for complaint handling and postmarket surveillance and vigilance activities, serving as lead for the Complaint Handling Group as needed.
• Provide regulatory guidance to engineering and manufacturing teams to ensure compliance with global regulatory requirements throughout product design, development, and manufacturing.
• Participate in engineering change order processes by reviewing and approving engineering and manufacturing documentation and changes.
• Review and provide regulatory input on product labeling and marketing materials to ensure alignment with applicable regulations and standards.
• Monitor evolving regulatory requirements and participate in cross-functional governance bodies (e.g., Safety Review Board and Patient Management Review Board), advising Regulatory Affairs leadership as appropriate.

Regulatory Affairs Specialist II

• Oversee support a team of dedicated and compassionate Hearing Care Coordinators (HCCs)
• Provide guidance and support to the HCCs within the region
• Ensure the HCCs receive the necessary training
• Motivate and mentor the HCCs for local events and evaluations
• Lead and develop a team including recruitment, hiring and performance management
• Address performance issues proactively
• Supervise clinic inventory control processed
• Oversee the process for the insurance process and proper completion of patient Benefit Checks
• Monitor and evaluate transactional compliance
• Provide comprehensive training to HCCs beyond initial onboarding

Regional Manager – Hearing Care

Full-stack Engineer

• Oversees all Manufacturing Quality Assurance activities across multiple projects to ensure alignment with strategic objectives and compliance with product specifications, regulatory requirements, and international standards.
• Collaborates with Receiving Inspection, Quality Control, Supplier Quality, and Manufacturing/Operations to maintain efficient processes, while supporting third-party audits and providing cross-functional status reporting on risks, issues, and deliverables.
• Interprets and applies global medical manufacturing standards (ISO 13485, ISO 14971, 21 CFR 820, MDSAP, EUMDR) and leads requirements gathering with Engineering, Marketing, Clinical, and Regulatory teams.
• Plans, executes, and documents testing activities including design transfer, IQ/OQ/PQ, and verification/validation of manufacturing processes, equipment, and tooling.
• Drives continuous improvement by recommending and implementing process enhancements, supporting investigations (CAPA, NCMR, MRB), and conducting root-cause analyses for products, systems, and processes.
• Contributes to regulatory submissions, delivers compliance training, mentors junior team members, and serves as the QA representative in cross-functional teams, GEMBA walks, Kaizen events, and general quality support activities.

Senior Engineer, Operations Quality

• Oversee and support a team of dedicated and compassionate Hearing Care Coordinators (HCCs)
• Provide guidance and support to the HCCs within the region
• Ensure the HCCs in the region receive the necessary training to excel in their roles
• Motivate and mentor the HCCs for local events, activities and regarding scheduled and completed evaluations efforts
• Lead and develop a team of Hearing Care Coordinators including recruitment, hiring and ongoing performance management
• Address performance issues proactively, providing coaching and conducting annual performance appraisals
• Review and ensure accuracy in regional collections and transactions
• Supervise clinic inventory control processes
• Oversee the process for the insurance process and proper completion of patient Benefit Checks
• Monitor and evaluate transactional compliance duplication
• Provide comprehensive training to HCCs beyond initial onboarding and create mentoring partnerships amongst peers in the region to support ongoing development
• Approve employee PTO and manage timecards in the ADP system
• Facilitate smooth onboarding and provide ongoing training and support of new HCCs
• Proactively address process issues and errors ensuring HCCs adhere to SOPs consistently and promptly follow up with HCCs to address process issues
• Cultivate strong relationships and provide support for HCCs fostering effective communication between the Sr. HCC and the HCCs
• Provide team support by coordinating, coaching, and mentoring at community events
• Champion the company vision, mission, and values, promoting team morale around these initiatives
• Drive performance success by achieving KPIs related to demand for HCC accountable activities
• Train HCCs on best practices for local area marketing activities and attending events to oversee operations at any events
• Identify and evaluate local partnerships and provide business cases on potential ROI and opportunities
• Conduct regular marketing training for HCCs
• Ensure marketing materials and practices in centers are current and on brand
• Report to marketing on a monthly basis on region as well as KPIs
• Drive sustainable engagement by leading the regions yearly Engagement Survey and implement strategies for improvement
• Operates in compliance with all local, state and Federal laws as well as Company policy and compliance standards

• Ensure ERP system alignment with business processes for customer-centric service delivery worldwide
• Drive continuous improvement and lead process standardisation
• Empower teams through training and documentation
• Act as key interface between service operations and functions like Finance, Engineering, SCM, and IT
• Contribute to SAP and IT projects for improving business metrics
• Support development of aftersales service concepts for new products and derive ERP changes
• Lead a global community of regional and local key users and process owners
• Drive process documentation, standardisation, training, and knowledge transfer globally

Global Service Process Owner – SAP

• Als HR Support Officer maak je deel uit van het HR-team van Schoonenberg, bestaande uit zes collega’s.
• Samen met je directe HR Support-collega ben jij het eerste aanspreekpunt voor alles wat met HR-administratie te maken heeft.
• Je bent verantwoordelijk voor het administratieve proces rondom in-, door- en uitstroom in Nederland.
• Daarnaast zorg je voor een correcte en zorgvuldige personeels- en salarisadministratie en verwerk je mutaties in onze HR-systemen, waaronder ADP Workforce en Sonnet (SuccessFactors).
• Daarnaast: beantwoord je HR-vragen van medewerkers, HR Business Partners, recruiters en leidinggevenden;
• werk je mee aan diverse HR-projecten, waarvan we de voortgang regelmatig bespreken;
• denk je actief mee over het verbeteren en optimaliseren van HR-processen;
• krijg je volop ruimte om jezelf te ontwikkelen en jouw ideeën in te brengen.

HR Support Officer

Account Manager

• Drive sales growth across the territory through regular customer visits, new-business development, and strategic territory planning
• Promote, demonstrate, and train customers on products, fittings, and software to ensure clinical confidence and product adoption
• Build and maintain strong, consultative relationships with customers while providing tailored product and business solutions
• Collaborate closely with Regional Directors, Key Account Managers, Inside Sales, Trainers, and Marketing to align on growth priorities
• Onboard new accounts effectively, including needs analysis, training, and establishing long-term success plans
• Ensure accurate documentation of customer interactions in CRM systems and full compliance with internal processes and regulatory requirements
• Consistently achieve sales targets, activity goals, and funnel progression metrics while representing the brand at regional and national events

Machine Learning Engineer

• Training state-of-the-art deep learning models that provide optimal quality and efficiency on our embedded device platforms
• Experimenting with novel approaches such as new types of neural network architectures, loss functions, datasets, and evaluation metrics
• Staying up to date with the latest innovations in deep learning research and identify new ideas for our project work and research initiatives
• Developing and conducting automated hyper-parameter optimizations on our dedicated GPU cluster and custom deep learning software stack
• Taking end-to-end ownership of deep learning projects from idea to product deliverable and provide guidance in technical discussions and code reviews
• Contributing to learning efforts in the team like our regular journal club, brainstorming sessions, and co-learning through online courses

Senior Deep Learning Engineer

• Develop, implement, and maintain company-wide Health & Safety policies aligned with UK law and Boots corporate standards.
• Lead audits and inspections across stores, clinical settings, and offices, ensuring full compliance with HSE and CQC requirements.
• Conduct risk assessments and implement effective mitigation plans.
• Monitor and report on safety performance, incident trends, and compliance metrics.
• Investigate accidents and near misses, identify root causes, and implement preventative actions.
• Deliver Health & Safety training tailored for audiologists, retail colleagues, and support teams.
• Provide expert advice to senior leaders on compliance, wellbeing, and continuous improvement.
• Drive engagement in safety initiatives, embedding a proactive “safety-first” culture across the organisation.

Health and Safety Manager

Support Engineer

• Handle technical product enquiries, issues and troubleshooting for hearing care professionals quickly and effectively
• Support internal colleagues with technical queries or issues
• Provide assistance with fitting software and Noah system
• Provide audiological advice on hearing instrument fittings in collaboration with the wider Audiology team
• Engage in continued professional development to ensure up-to-date clinical, product, software and industry knowledge
• Occasionally carry out soak testing and product fault testing via Sonova Service Center
• Attend and assist with new launches and regular training sessions for internal and external customers

Technical Support Associate

Product Analyst

• Analyse and optimise end-to-end digital journeys, including websites, online booking, lead generation, and conversion flows
• Use digital analytics tools (e.g. GA4, FullStory, Hotjar) to monitor performance, identify friction points, and recommend improvements
• Translate business goals into clear user stories, requirements, acceptance criteria, and process flows
• Own and prioritise product backlogs for specific digital journeys or features
• Collaborate closely with UX/UI designers, developers, agencies, and internal stakeholders
• Support delivery activities including sprint planning, refinement, testing, and UAT
• Track the impact of changes and communicate insights and recommendations to senior stakeholders

Digital Product Analyst

Growth Marketing

• Plan, set up, and manage display & video campaigns on META, Google, Taboola, Outbrain, etc.
• Execute campaigns across multiple channels such as such as Display, Native Ads, META, and Google, and optimize efforts toward KPI targets
• Conduct extensive campaign optimization, including ad copy testing and landing page performance improvements
• Prepare and present results, reports, and analysis to stakeholders, continuously learn and share knowledge about users, markets, and technical systems
• Collaborate with cross-functional teams (Design, Content, Product, Tech) to ensure campaigns are optimized for success
• Stay up to date on digital marketing best practices and mentor peers across countries

Growth Marketing Manager

Revenue Operations

• Own, optimize, and personalize the digital experience to drive measurable increases in conversion rates across the digital journey
• Work alongside UI/UX specialists, content strategists, developers, and analysts to identify, map, and resolve user pain points across the digital journey.
• Analyse our customer journey and come up with hypotheses aimed at improving conversion, leveraging both qualitative and quantitative user insights
• Set up and run A/B tests, in collaboration with our IT team for more complex implementations, communicate test results and insights to Marketing and Country teams
• Track and improve team KPIs and consumer engagement with global digital products

Region Manager

HR Services Specialist

Regulatory Affairs Specialist II

Regional Manager – Hearing Care

Senior Engineer, Operations Quality

Regional Manager – Hearing Care

Global Service Process Owner – SAP

HR Support Officer

Account Manager

Senior Deep Learning Engineer

Health and Safety Manager

Technical Support Associate

Digital Product Analyst

Growth Marketing Manager

CRO Manager