Solventum

Analyst

• Support the end-to-end management of assigned customer accounts in United States and Canada.
• Resolve payment issues, address complaints, manage delinquencies, and enhance customer experience.
• Drive results by identifying root causes of payment issues and implementing resolution strategies.
• Serve as the primary point of contact for assigned customers with a focus on delivering first-class customer service.
• Communicate professionally and effectively through phone, email, and virtual meetings.
• Collaborate with customers, sales teams, and internal departments to resolve outstanding accounts receivable and disputed items.
• Execute compliant, persistent collection efforts aligned with Solventum's credit policies.
• Analyze payment trends and customer behaviors using tools such as SAP, Excel, and Power BI.

Customer Issue Resolution Analyst

Program Manager

• Lead the planning and execution of complex RCM programs
• Establish program governance frameworks and roadmaps
• Direct diverse teams to ensure efficient delivery
• Manage overall program budget and profitability
• Provide executive-level status reporting

RCM Program Manager

Marketing

• Lead the development and execution of Marketing strategies, plans, and tactics in conjunction with fellow business leaders to ensure the achievement of business objectives for the NPWT business under Medical Surgical across the APAC region
• Set branding strategy in alignment with business directions, and lead internal and external teams on development and execution of integrated brand and/or product marketing programs, including packaging design projects, promotion activities, digital marketing, CRM, pricing promotions, and sales/demo materials
• Manage approval of program tactics, ensuring legal and trademark compliance, and implement tactical shifts when necessary
• Determine product portfolio strategies across the pyramid tiers, based on understanding of all segments and both product and customer life cycles
• Align brand and portfolio strategies, including elements such as sub-brands, fighter brands, private label, ingredient branding, and licensing, with marketing goals
• Manage New Product efforts with cross-functional team; lead cross-functional team through gate review process for new products; partner with R&D/Laboratory and Finance to develop realistic business cases that clearly define the risks, rewards, and resources needed
• Develop and implement effective New Product launch plans that fully realize the business opportunity
• Develop and implement pricing strategies and tactics in line with business goals and customer insights on value perceptions
• Partner with sales to develop strategic customer relationship approaches
• Maintain strategic relationships with key channel partners
• Lead the development and direction of a market coverage strategy, and manage trade marketing budgets and trade marketing programs in partnership with Sales teams
• Lead cross-functional team, ensuring their understanding of key market concepts and measures that are critical to the business
• Provide training on key marketing concepts to other teams when needed
• Develop an in-depth strategic market research (consumer, competition, new business models) and identify the market and consumer’s major trends and market opportunities
• Formalize recommendations to feed the growth strategy of the business. This includes analyzing data from market research, social media analytics, and other sources to identify emerging trends and opportunities
• Adjust marketing strategy to meet changing market and competitive conditions
• Responsible for the forecasting and planning process, such as estimates of product acceptance, clarification and interpretation of market/industry size and future potential
• Ensure compliance with industry and regulatory requirements and reporting regarding working with customers.

Regional Marketing Manager, Asia Pacific

Customer Support

• Acting as the primary liaison between Solventum and our customers
• Managing order entry and end-to-end order support (entry through delivery)
• Handling order status updates, product information inquiries, pricing, shipping, inventory requests, and issue resolution
• Supporting key account order management and customer-specific needs
• Communicating clearly and professionally with external customers and internal partners via phone and written correspondence
• Managing order-related issue resolution by raising internal tickets and coordinating with cross-functional teams (order management, shipping/tracking, product inquiries, pricing/invoicing)
• Applying systematic problem-solving to material information records, master data monitoring, and transaction accuracy
• Supporting price change activities by reviewing order reports and partnering with customers and internal teams on updates and resolution
• Educating customers on processes and directing them to appropriate resources to drive self-service and reduce friction
• Handling non-routine and complex inquiries, claims, and complaints by interpreting policies/regulations, investigating issues, and implementing service solutions
• Improving customer satisfaction by identifying recurring issues, root causes, and barriers to resolution; sharing insights and recommendations to prevent future problems
• Participating in and maintaining a quality service culture within the Customer Service organization and across the division
• Developing and leading improvements to work processes and tools to enhance customer experience, speed, and accuracy

Customer Service Representative

Engineer

• Driving and leading implementation of Value Analysis/Value Engineering (VAVE) and executing supplier transfers across Solventum to achieve measurable net cost reductions.
• Partnering with suppliers to evaluate alternative materials that offer cost savings without compromising product quality.
• Driving significant supplier base reduction by managing the change management process.
• Recommending and deploying dual/multi sources of supply for key products.
• Leveraging project and change management skills to drive continuous improvements.
• Implementing lean methodologies to achieve cost reduction targets.

Supplier Excellence Engineer

Sales

• Meeting an overall sales quota
• Building relationships with orthodontists, their staffs, and orthodontic residents
• Working with a team consisting of inside sales, customer service, and accounts receivable
• Managing customer discounts, orders, receivables, and overall satisfaction

Orthodontic Sales Specialist

Account Executive

• Assess the sales coverage strategy to see if it deploys the sales force optimally and uses sales channels.
• Provide product training and application supports to customers
• Develop and maintain customer relationships
• Collaborate with territory distributor’s sale rep.
• Responsible for the tasks above for the customers in south of Taiwan.

SLS Outside Sales Rep, MedSurg

• Oversee Yunnan, Guizhou, Chongqing, and Hubei regional sales operations
• Lead a high-performing sales team to achieve revenue targets
• Drive business growth and strengthen market presence
• Develop and implement sales strategies, plans, and budgets
• Set sales targets and manage performance metrics
• Establish relationships with key clients and identify market opportunities

Sales Manager, MedSurg

Account Manager

• 负责指定区域内客户的工作拜访,教育计划沟通,学术活动搭建及客户关系维护;
• 定期举办科室会,区域会,根据公司要求介绍并推广产品及解决方案;
• 需要具备新市场和新产品的开发及渠道建设能力,管理区域内经销商及平台商;
• 完成公司指定的学习任务及区域销售指标;