Solventum

Call Center Representative

• Handling inbound calls related to NPWT (Negative Pressure Wound Therapy) orders, service requests, and product inquiries from patients, physicians, skilled nursing facilities, and healthcare professionals
• Documenting customer interactions and updating account information using internal systems and established procedures
• Providing information regarding products, orders, and services based on approved processes, workflows, and training materials
• Routing customer inquiries and service requests to the appropriate internal departments when required
• Supporting a 24/7 operational environment, including overtime as business needs require

National Contact Center Specialist

Manager

• Lead the development and execution of the company’s reporting and analytics within the Finance organization
• Oversee report generation and drive predictive analytics initiatives
• Make decisions on report design, consolidation, and automation
• Implement the vision for reporting and analytics within Finance, aligning with organizational goals
• Drive the creation, maintenance, and optimization of financial and operational reports
• Develop and implement predictive models to forecast financial performance and identify trends
• Champion automation and self-service analytics to improve efficiency and scalability

Manager – Reporting and Analytics

Procurement

• Assume responsibility/overall management for the assigned outsourced CDI engagements.
• Monitors and manages relationships with contracted vendors.
• Directly supervise and provide expertise to the CDI staff.
• Continually measure the effectiveness of CDI operations and develop plans of action.

CDI Outsourcing Manager

Full-stack Engineer

• Develop a full stack solution targeted at reducing physician burnout and increasing physician patient engagement.
• Take ownership of solutions meant to improve the quality of clinical documentation and improving patient care.
• Solve interesting and complex problems using state of the art technology with impactful outcomes.
• Participate in and make a mark on the team’s software development process.
• Perform code reviews.
• Participate in sprint planning and task breakdown.
• Create design documents and peer review design documents.

Senior Software Development Engineer

Customer Support

• The job holder supports the NPWT business in Italy as a permanent member of the front-line customer service team by providing excellent customer service.
• Through unrestricted customer orientation, the job holder offers the ultimate customer experience with every contact.
• The target is 99.5% order accuracy, at least 95% call quality and a 100% rate of processing and resolution of complaints.
• The most important contacts are the customers externally and internally, including the sales, marketing, finance, all participants in the supply chain and the field service.
• The Customer Service Representative Italy – are reporting into the NPWT CS Manager EMEA, Medical Surgical Business.
• Professional support of our customers from the healthcare industry by phone, email and via an Online Ordering Portal (future state).
• Punctual and accurate processing of orders and inquiries, considering customer requirements and internal delivery deadlines (Cut-offs for therapy units and disposable sales).
• Tracking and control of delivery dates as well as clarification of outstanding deliveries.
• Efficient and effective recording, escalation and resolution of complaints.
• Close cooperation with operations, logistics, sales & finance with the aim of providing maximum customer service as a team; but also, to relieve the sales department of administrative activities.
• Ensuring comprehensive customer information about the product portfolio, promotional activities and the corresponding service offering.
• Customer orientation both within the department and the organization, as well as outside.
• Continuous improvement attitude when it comes to process improvement within the daily work & processes as well as cross function processing.
• Taking up internal Super User or Specialist tasks once ready.

Customer Service Representative

Events

• Proactive identification of new users and business opportunities for accelerated product penetration
• Independent management of own schedule to coordinate regular internal and customer meetings
• Build account intimacy with value added touch points, generate sales leads and leverage various products F.A.B to meet the customer's needs.
• Manage all aspects of multiple customer accounts and coordinate input and support from other internal business functions
• Gain deep expertise in both 3M/Solventum and competitor products.
• Identify and foster opportunities to identify, develop and utilise Key Opinion Leaders.

Sales Specialist – Infection Prevention

IT Support

• Managing the overall Regional IT Infrastructure and related services to ensure performance meets technical requirements and business expectations across APA.
• Providing IT leadership, consultation, and direction to regional stakeholders while aligning with global infrastructure strategies and standards.
• Determining direction, priorities, and resourcing for the APA Infrastructure portfolio with full accountability for outcomes.
• Planning and executing efficient and effective delivery of infrastructure improvements and regional projects, including:
• Planning and project management
• Prioritization management
• Resource management (human and financial)
• Service delivery management
• Risk mitigation
• People development
• Providing dotted-line functional leadership for Infrastructure staff based in the India Global Capability Center (GCC).
• Supporting priorities, work intake, and delivery expectations for GCC Infrastructure resources.
• Partnering closely with GCC people managers to support performance feedback, capability development, workload balancing, and regional focus.
• Ensuring consistent execution of Solventum infrastructure standards, operating procedures, and service quality across locally based and GCC-supported teams.
• Leveraging the GCC model to drive scalability, resiliency, and cost-effective delivery while maintaining a strong customer mindset.

IT Infrastructure Manager

Account Manager

• Driving Solventum revenue by developing and managing relationships with key non-clinical customers
• Establish relationships with non-clinical customers to understand and fulfill account service, education, training, and in-servicing needs
• Use Salesforce tool to manage customers and business opportunities
• Complete compliance courses on schedule and follow it
• Leveraging current customer relationships to drive V.A.C. and Surgical Solution adoption/usage
• Identifying new patients that could benefit from Solventum therapy
• Presenting and reinforcing Solventum value proposition
• Managing the sales territory by setting a territory plan to efficiently drive strategic goals

Key Account Manager

Analyst

• Utilize your medical coding, billing, or clinical knowledge to develop software and data sets using information from national and state medical coverage policies.
• Researching and analyzing Medicare payment policies and regulatory changes in order to organize and update content in our proprietary database
• Preparing and delivering new files and updates to customers
• Corresponding with CMS or other payers to clarify policy ambiguities or publication errors.
• Responding to inquiries about our data or working with customers to resolve issues.
• Leading QA and analyses of data we build or acquire
• Implementing solutions that help hospitals, clinics, and doctors comply with regulations and attain proper payment for medical care
• Collaborating with skilled colleagues to devise solutions to tricky challenges
• Determining how to best organize and represent information to meet client or software needs
• Contributing ideas that advance and improve your team’s products & processes

Medicare Policy Analyst

Application Engineer

• Work with US and global development teams to architect and develop solutions to meet Middle East client’s business and technical expectations.
• Acting as a liaison between local teams and Application Engineering and Core Development teams located in the USA and globally.
• Identify, track, and communicate gaps in the product portfolio and delivery requirements to product development teams necessary to satisfy local market requirements.
• This includes coordinating and working together with global product, implementation and engineering teams throughout the product life cycle to articulate customer requirements; creating delivery materials and training on existing and emerging solutions and providing deep technical product knowledge support to internal and external stakeholders; supporting marketing in the development of customer case studies and technical white papers.
• Create compelling commercial and technical documentation that illustrates the Solventum value proposition and competitive advantage specific to Middle East solutions and client needs. Documentation will outline the proposed solution and business benefits to the customer, the technical integration, deployment and sustainment needs of the solution including the project implementation plan.
• Working with the local teams to completing client reviews related to AI, Security, and project intake to support sales or client relationship needs for the middle east region.
• Partner with the local Middle East team resources to transition leads into a fully developed opportunity, including creating detailed Statements of Work and other sales materials that become part of the contractual agreement with the end customer. SOWs and materials to be appropriate for the Middle East Region.
• Supporting Sales team to meet sales objectives for Solventum Health Information System solutions in the Middle East Region.
• Designing, implementing, and managing deployments that meet local client regulations and requirements.
• This includes designing multitier architectures, implementation procedures, managing implementation of the solution, and providing engineering and technical support for these deployments for the lifecycle of the solution.
• Supporting and managing the presales and RFP processes including writing and compiling commercial responses and coordination of RFP activities and response documents together with the local team members.
• Engaging with the customer by creating and delivering product demonstrations, including product overviews and customer evaluations.

Client Application Engineer – Health Information Systems

General Counsel

• Serving as the IP attorney for the business operating committee and their leadership team
• Providing counsel, expertise, and strategic advice to business leaders
• Proactively advising and educating business leaders on global IP issues
• Partnering with the business to create and execute data-driven, externally informed IP strategies
• Managing the global IP portfolio and outside counsel
• Managing all offensive and defensive IP disputes globally
• Drafting and negotiating all IP centric agreements globally
• Assessing new product launches for third-party IP rights
• Identifying and communicating global IP risks
• Supporting M&A and investment activity
• Coordinating the implementation of global IP programs
• Managing the IP budget for the business
• Leading multiple projects from ideation to launch

Assistant Chief IP Counsel – Director

Marketing

• Perform strategic development and execution of integrated global marketing communication strategies
• Execute global agency partnerships to deliver high-impact creative assets
• Support new product introductions (NPI) by defining communication strategies
• Coordinate cross-functional collaboration with global and regional marketing teams
• Prepare scalable foundational communication toolkits, assets, and content strategies tailored to regional needs

Global Marketing Communication Manager

Account Executive

• Serving as a consultative wound healing expert and primary contact for hospital wound care decision makers
• Educating clinicians and driving adoption of Solventum solutions
• Expanding therapy utilization and coordinating patient transition of care
• Attending procedures and placements in the hospital care setting
• Building and maintaining relationships with key clinical and economic stakeholders
• Advocating for and growing therapy adoption, including advanced solutions and new product introductions
• Providing customer support and service

Account Executive – Acute Wound Healing Specialist

Project Manager

• The Manager Sustaining PMO will report to the MedSurg R&D PMO and play a critical role in partnering with Cross-Functional Leadership to drive effective portfolio management and predictable project execution.
• You will provide strategic leadership for building and executing program/project management capabilities for predictable execution of Solventum’s product lifecycle management.
• Develop and mentor engineering and project management staff, building capability to lead initiatives ranging from small projects to complex, enterprise-wide programs.
• Provide ongoing coaching, opportunities, and career development pathways.
• Lead structured governance meetings and deliver clear, data-driven updates to senior business and functional leaders, covering progress, risks, budget, schedule, scope, and resource needs.

Sustaining Project Manager – MedSurg

Product Manager

• Gather and analyze customer data from various sources (e.g., usage logs, surveys, feedback), identify key performance indicators (KPIs), and track product performance to support data-driven decision-making and identify areas for product improvement.
• Conduct market research to assess the competitor landscape and stay informed on healthcare industry trends and emerging technologies.
• Develop data visualizations, reports, and insights for stakeholders, including results from A/B testing and experiment analysis, to support product and business decisions.
• Collaborate with product teams to prioritize features, contribute to roadmap development, and set clinical and technical direction in alignment with product strategy.
• Participate in cross-functional teams and coordinate with product owners, business leaders, developers, and others, while championing Agile principles across the organization.
• Support team effectiveness by fostering an environment of innovation and professional growth, and maintaining accountability for conflict and change management to ensure productivity