SofterWare, Inc.

Frontend Engineer

• Develop and maintain responsive web applications using Angular and related frontend technologies
• Write clean, maintainable, and well-documented code following established standards
• Implement user interface designs and product requirements under senior developer guidance
• Troubleshoot frontend bugs and user interface issues across browsers and devices
• Apply frontend best practices, coding standards, and accessibility principles
• Participate in code reviews and incorporate feedback
• Create and test WalkMe content to improve product usability and adoption
• Collaborate with Front-End Developers, Product Managers, UX/UI Designers, QA Engineers, and cross-functional teams
• Participate in Agile ceremonies including sprint planning, daily stand-ups, retrospectives, and backlog refinement
• Communicate project progress, questions, and blockers
• Support testing, deployment, and release activities
• Develop and maintain unit tests for frontend components
• Validate functionality, identify defects, and resolve frontend issues
• Support production issue investigation and resolution
• Expand knowledge of Angular, frontend architecture, and modern web development practices
• Contribute to workflow, code quality, and user experience improvements

Junior Front-End Developer

Communications

• Review, update, and prepare Knowledgebase articles for publication.
• Consolidate duplicate content and reorganize articles to improve searchability and usability.
• Validate documented product steps, update screenshots, and test article links.
• Apply Knowledgebase writing and formatting standards to ensure consistency and accuracy.
• Publish approved Knowledgebase articles, including assigning a topic, validating formatting, and completing final quality assurance checks after publication.
• Support implementation of the Mosaic workflow by reviewing AI-generated content suggestions and determining whether they should be published as new articles or incorporated into existing articles.
• Communicate recommendations, questions, and project updates through Slack and Jira.
• Identify opportunities to improve content workflows and documentation processes.
• Provide administrative support for Customer Communications projects as needed.

Customer Communications Specialist

Digital Marketing

• The Digital Marketing Specialist supports customer acquisition and revenue growth through the hands-on execution, management, and optimization of paid digital advertising campaigns.
• This role manages day-to-day paid media operations across search, social, and external advertising partners while maintaining accurate tracking, organized processes, and consistent campaign execution.
• Working closely with the Digital Marketing & SEO Manager and Senior Digital Growth & Analytics Manager, the Digital Marketing Specialist uses performance data to identify opportunities, improve results, and strengthen campaign effectiveness.
• Build, manage, and optimize Google Ads and Microsoft Ads campaigns including keyword strategy, bidding, ad copy, and budget pacing.
• Conduct ongoing A/B testing of ad copy and landing page variants to improve click-through and conversion rates.
• Monitor campaign health daily — flagging anomalies, adjusting bids, and resolving disapprovals or tracking issues.
• Maintain clean campaign architecture and consistent naming conventions across all accounts.
• Build and manage paid campaigns across LinkedIn, Meta, and other relevant social platforms.
• Use CRM data and target account lists from Salesforce to develop audiences and engage high-value prospects.
• Upload and implement campaign assets, ensuring creative specifications, copy, targeting, and tracking parameters are accurate.
• Monitor campaign pacing, reach, frequency, and performance across active campaigns.
• Coordinate the delivery of advertising assets for industry publications, digital partners, and other external paid media placements.
• Track submission deadlines, verify that placements are live, and confirm that tracking is functioning correctly.
• Maintain an organized asset library and delivery log for partner advertising placements.
• Manage the creation, implementation, and governance of UTM parameters across paid media channels.
• Monitor and report on campaign performance metrics, including impressions, clicks, click-through rate, cost per click, cost per lead, and conversion rate.
• Use Salesforce reports and campaign data to evaluate how paid media contributes to pipeline development and closed-won revenue.
• Identify optimization opportunities and provide data-supported recommendations to improve campaign performance.
• Ensure paid media traffic is accurately connected to Pardot forms, Salesforce campaigns, and related tracking systems.

Digital Marketing Specialist

Product Designer

• Lead the evolution of DonorPerfect's design system to ensure product experiences remain consistent, scalable, accessible, and aligned with user needs.
• Define reusable UI components, interaction patterns, design tokens, documentation, and governance processes that enable efficient product development.
• Identify opportunities to reduce UX inconsistency, visual design debt, and outdated interface patterns across the platform.
• Establish contribution standards that enable designers and engineers to propose, review, and adopt new design system components.
• Maintain documentation and implementation guidance to support long-term adoption and scalability.
• Design intuitive user experiences for complex fundraising, CRM, reporting, workflow automation, and payment solutions.
• Translate complex business requirements into user flows, wireframes, prototypes, and high-fidelity designs.
• Modernize legacy product experiences while maintaining consistency across the platform.
• Create reusable interaction patterns that improve usability and accelerate product delivery.
• Use AI-assisted design and prototyping tools to rapidly explore concepts and validate design solutions.
• Define and maintain visual design standards across typography, color, spacing, layout, iconography, motion, and responsive behaviors.
• Ensure products meet accessibility standards (WCAG) and support inclusive experiences for diverse nonprofit users.
• Review product designs to ensure consistency with design system standards and accessibility guidelines.
• Promote best practices for visual design, usability, and interaction design across product teams.
• Partner closely with Product Managers, Engineers, QA, and other stakeholders throughout discovery, design, and implementation.
• Collaborate with frontend engineers to ensure design components are accurately translated into production.
• Present design rationale, research findings, and design system recommendations to stakeholders.
• Mentor designers and promote best practices in design systems, accessibility, and AI-assisted workflows.

Senior UX Designer – Design System

• The Senior UX Designer is responsible for designing intuitive, high-impact user experiences across DonorPerfect’s fundraising and nonprofit CRM platform.
• This role partners closely with Product Management and Engineering to translate complex workflows into simple, effective interfaces, enabling nonprofit professionals to manage donors, campaigns, and reporting with greater speed, clarity, and confidence.
• The Senior UX Designer combines research, interaction design, and visual design to shape product strategy, influence roadmap decisions, and deliver measurable improvements in usability and customer satisfaction.
• Design end-to-end user experiences across core product workflows so that nonprofit staff can efficiently manage fundraising, donor relationships, reporting, and campaigns.
• Translate complex product requirements into intuitive user flows, wireframes, prototypes, and high-fidelity designs so that engineering teams can build consistent, high-quality experiences.
• Simplify complex data-heavy interfaces so that users can quickly interpret insights and make informed fundraising decisions.
• Plan and conduct user research (interviews, usability testing, surveys, analytics review) so that product decisions are grounded in validated user needs.
• Partner with Product Managers to define success metrics and evaluate design effectiveness so that shipped experiences measurably improve adoption and satisfaction.
• Contribute to and evolve the DonorPerfect design system so that product experiences remain visually consistent, accessible, and scalable across the platform.
• Mentor junior designers and contribute to design best practices so that the design team continuously improves its craft and impact.

Senior UX Designer

• The Senior UX Designer is responsible for designing intuitive, high-impact user experiences across DonorPerfect’s fundraising and nonprofit CRM platform.
• This role partners closely with Product Management and Engineering to translate complex workflows into simple, effective interfaces, enabling nonprofit professionals to manage donors, campaigns, and reporting with greater speed, clarity, and confidence.
• The Senior UX Designer combines research, interaction design, and visual design to shape product strategy, influence roadmap decisions, and deliver measurable improvements in usability and customer satisfaction.
• Design end-to-end user experiences across core product workflows so that nonprofit staff can efficiently manage fundraising, donor relationships, reporting, and campaigns.
• Translate complex product requirements into intuitive user flows, wireframes, prototypes, and high-fidelity designs so that engineering teams can build consistent, high-quality experiences.
• Simplify complex data-heavy interfaces so that users can quickly interpret insights and make informed fundraising decisions.
• Plan and conduct user research (interviews, usability testing, surveys, analytics review) so that product decisions are grounded in validated user needs.

Data Specialist

• Execute the full data transfer lifecycle, including data review, mapping, SQL development, beta transfer, validation, and final deployment
• Manage a high-volume pipeline of concurrent client projects, ensuring steady progress across all stages of the implementation process
• Develop and maintain SQL scripts to transform client data into structures compatible with SofterWare products, including joins, updates, and data manipulation logic
• Obtain client data from source systems by providing extraction guidance or directly retrieving data when access is granted, ensuring completeness and accuracy of all required datasets
• Lead or support client mapping sessions by gathering requirements, documenting decisions, and ensuring accurate field alignment
• Enforce data submission standards and ensure client-provided data aligns with defined project scope and requirements
• Proactively communicate with clients to support scheduling and completion of required milestones (e.g., mapping, beta review, final data submission)
• Identify potential risks or issues related to data quality, client responsiveness, or project scope and escalate appropriately
• Validate data accuracy through structured quality checks, including record counts, field validation, and system testing prior to client review
• Document all mapping decisions, transformation logic, and project updates within Salesforce and internal documentation systems
• Collaborate with Onboarding Coordinators, Sales, and internal teams to support a smooth and efficient implementation process
• Execute billable professional services work as assigned, including database cleanup, code standardization, deduplication, and other one-off data-related requests
• Respond to internal Sales and onboarding inquiries by providing guidance on data transfer processes, requirements, and general technical capabilities through internal communication channels
• Contribute to a positive client onboarding experience by delivering high-quality work, maintaining clear communication, and supporting a smooth and professional implementation process, recognizing the Implementation team as a client’s first impression of SofterWare and its impact on long-term client satisfaction and retention
• Document client interactions, issues, and resolutions in the CRM to ensure visibility and continuity of support
• Identify escalated client issues to the appropriate team members to de-escalate and resolve the situation
• Participate in special projects and take on additional responsibilities as assigned to support team and organizational goals.

Junior Front-End Developer

Customer Communications Specialist

Digital Marketing Specialist

Senior UX Designer – Design System

Senior UX Designer

Senior UX Designer – Design System

Senior UX Designer

Data Services Specialist