Senior UX Designer

SofterWare, Inc.

Senior UX Designer designing intuitive user experiences for DonorPerfect’s nonprofit CRM platform. Collaborating with product management and engineering to enhance usability and increase customer satisfaction.

Posted 7/23/2026full-timeRemote • 🇨🇦 CanadaSenior💰 CA$160,000 - CA$180,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in UX Design, focusing on creating intuitive user experiences for complex web applications and CRM systems. Proficient in user research, prototyping, and collaboration with cross-functional teams to drive measurable improvements in usability and customer satisfaction.

Highest-signal resume keywords

5+ Years Of Experience In UX DesignProficiency In Figma Or SketchExperience Conducting User ResearchStrong Portfolio Of End-To-End UX Design WorkFamiliarity With Accessibility Standards (WCAG)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

UX DesignProduct DesignInteraction DesignPrototypingUser ResearchUsability TestingData-Driven DesignComplex Web ApplicationsCRM SystemsWorkflow Tools

Soft Skills

CollaborationMentoringCommunication

Tools & Technologies

Figma AIFigma MakeClaudeChatGPTCursorLovableMidjourneyFullstorySegmentJira

Industry Keywords

SaaSB2BNonprofit CRMProduct AnalyticsDesign System

About the role

Key responsibilities & impact

The Senior UX Designer is responsible for designing intuitive, high-impact user experiences across DonorPerfect’s fundraising and nonprofit CRM platform.
This role partners closely with Product Management and Engineering to translate complex workflows into simple, effective interfaces, enabling nonprofit professionals to manage donors, campaigns, and reporting with greater speed, clarity, and confidence.
The Senior UX Designer combines research, interaction design, and visual design to shape product strategy, influence roadmap decisions, and deliver measurable improvements in usability and customer satisfaction.
Design end-to-end user experiences across core product workflows so that nonprofit staff can efficiently manage fundraising, donor relationships, reporting, and campaigns.
Translate complex product requirements into intuitive user flows, wireframes, prototypes, and high-fidelity designs so that engineering teams can build consistent, high-quality experiences.
Simplify complex data-heavy interfaces so that users can quickly interpret insights and make informed fundraising decisions.
Plan and conduct user research (interviews, usability testing, surveys, analytics review) so that product decisions are grounded in validated user needs.
Partner with Product Managers to define success metrics and evaluate design effectiveness so that shipped experiences measurably improve adoption and satisfaction.
Contribute to and evolve the DonorPerfect design system so that product experiences remain visually consistent, accessible, and scalable across the platform.
Mentor junior designers and contribute to design best practices so that the design team continuously improves its craft and impact.

Requirements

What you’ll need

5+ years of experience in UX Design, Product Design, or Interaction Design for SaaS, B2B, enterprise, or digital products.
Proven experience designing complex web applications, data-driven software platforms, CRM systems, workflow tools, or similarly complex product experiences.
Strong portfolio demonstrating end-to-end UX design work from research and discovery through prototyping, implementation, and measurable product outcomes.
Demonstrated proficiency using modern UX design and prototyping tools, including Figma or Sketch, with experience leveraging AI-assisted capabilities such as Figma AI/Figma Make, Claude, ChatGPT, Cursor, Lovable, v0, Midjourney, or comparable technologies to accelerate design workflows.
Experience creating interactive prototypes using tools such as Figma Make, Lovable, Claude Code, or similar solutions to validate concepts, communicate complex interactions, and align Product, Engineering, and stakeholders.
Experience conducting user research and usability testing using platforms such as Grain or comparable tools, and translating findings into actionable design improvements.
Experience using product analytics platforms such as Fullstory, Segment, Amazon QuickSight, or similar tools to inform design decisions and measure product outcomes.
Experience collaborating with cross-functional product development teams using collaboration platforms such as Jira, Confluence, FigJam, Miro, or equivalent tools.
Familiarity with accessibility standards (WCAG).

Benefits

Comp & perks

Paid time off and volunteer days
Group Insurance through Sun Life
Simplified Pension Fund
Annual Wellness Equipment Reimbursement
Professional Development and Education Assistance
Matching gifts program
Employee Assistance and Wellness Programs