Data Services Specialist

SofterWare, Inc.

Data Services Specialist executing end-to-end data transfer projects for nonprofits. Transforming client data into SofterWare products using SQL-based ETL processes.

Posted 7/2/2026full-timeRemote • Alaska, Colorado, Florida, New Hampshire, New Jersey, Pennsylvania, South Dakota, Texas, Washington, Wyoming • 🇺🇸 United StatesJunior💰 $55,000 - $65,000 per yearWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Execute the full data transfer lifecycle, including data review, mapping, SQL development, beta transfer, validation, and final deployment
Manage a high-volume pipeline of concurrent client projects, ensuring steady progress across all stages of the implementation process
Develop and maintain SQL scripts to transform client data into structures compatible with SofterWare products, including joins, updates, and data manipulation logic
Obtain client data from source systems by providing extraction guidance or directly retrieving data when access is granted, ensuring completeness and accuracy of all required datasets
Lead or support client mapping sessions by gathering requirements, documenting decisions, and ensuring accurate field alignment
Enforce data submission standards and ensure client-provided data aligns with defined project scope and requirements
Proactively communicate with clients to support scheduling and completion of required milestones (e.g., mapping, beta review, final data submission)
Identify potential risks or issues related to data quality, client responsiveness, or project scope and escalate appropriately
Validate data accuracy through structured quality checks, including record counts, field validation, and system testing prior to client review
Document all mapping decisions, transformation logic, and project updates within Salesforce and internal documentation systems
Collaborate with Onboarding Coordinators, Sales, and internal teams to support a smooth and efficient implementation process
Execute billable professional services work as assigned, including database cleanup, code standardization, deduplication, and other one-off data-related requests
Respond to internal Sales and onboarding inquiries by providing guidance on data transfer processes, requirements, and general technical capabilities through internal communication channels
Contribute to a positive client onboarding experience by delivering high-quality work, maintaining clear communication, and supporting a smooth and professional implementation process, recognizing the Implementation team as a client’s first impression of SofterWare and its impact on long-term client satisfaction and retention
Document client interactions, issues, and resolutions in the CRM to ensure visibility and continuity of support
Identify escalated client issues to the appropriate team members to de-escalate and resolve the situation
Participate in special projects and take on additional responsibilities as assigned to support team and organizational goals.

Requirements

What you’ll need

Proficiency in SQL Server, including writing queries, joins, updates, and basic data transformation logic
Strong understanding of general database usage and relational database concepts
Ability to manage multiple concurrent projects in a deadline-driven, high-volume environment
Strong organizational and prioritization skills, with the ability to manage workload and adjust priorities based on deadlines and project stage
Excellent verbal and written communication skills, with the ability to actively listen, gather requirements, and communicate effectively with both technical and non-technical audiences
Ability to communicate professionally with clients and internal teams, maintaining clarity and responsiveness
Strong attention to detail, particularly in data validation, documentation, and quality control
Ability to identify issues and escalate appropriately when encountering unfamiliar or complex scenarios
Ability to follow defined processes and maintain consistency across all stages of the data transfer lifecycle
Proficiency with business and communication tools, including Microsoft Office, Google Workspace, Salesforce CRM, Slack, and other internal systems
Ability to maintain accurate and up-to-date project documentation to support transparency and team collaboration

Benefits

Comp & perks

Paid time off and volunteer days
Matching gifts program
Parental and military leave
401(k) with employer match and profit sharing
Medical, prescription, vision, and dental coverage
Pre-tax dependent coverage and voluntary benefits
Short-term disability
Employee Assistance and Wellness Programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SQL DevelopmentData MappingData Transformation LogicDatabase CleanupData ManipulationQuality ControlRelational Database ConceptsData ExtractionField ValidationRecord Counts

Soft Skills

Organizational SkillsAttention to DetailActive ListeningProblem-SolvingPrioritization