Customer Communications Specialist

SofterWare, Inc.

Customer Communications Specialist at SofterWare working on Knowledgebase articles and Mosaic workflow implementation for nonprofit organizations. Intern role focusing on administrative support for customer communication projects.

Posted 7/29/2026internshipRemote • Pennsylvania, Washington • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Knowledgebase article preparation, ensuring accuracy and consistency while improving content workflows. Proficient in validating product documentation and utilizing tools for effective communication and project management.

Highest-signal resume keywords

Knowledgebase Article PreparationContent Workflow ImprovementAttention To DetailOrganizational SkillsProduct Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Knowledgebase Writing StandardsContent ConsolidationQuality Assurance ChecksDocument ValidationScreenshot Updating

Soft Skills

Verbal CommunicationWritten CommunicationTime Management

Tools & Technologies

SlackJira

Industry Keywords

Content UsabilityAI-Generated ContentCustomer Communications

About the role

Key responsibilities & impact

Review, update, and prepare Knowledgebase articles for publication.
Consolidate duplicate content and reorganize articles to improve searchability and usability.
Validate documented product steps, update screenshots, and test article links.
Apply Knowledgebase writing and formatting standards to ensure consistency and accuracy.
Publish approved Knowledgebase articles, including assigning a topic, validating formatting, and completing final quality assurance checks after publication.
Support implementation of the Mosaic workflow by reviewing AI-generated content suggestions and determining whether they should be published as new articles or incorporated into existing articles.
Communicate recommendations, questions, and project updates through Slack and Jira.
Identify opportunities to improve content workflows and documentation processes.
Provide administrative support for Customer Communications projects as needed.

Requirements

What you’ll need

Close attention to detail: Thorough and accurate in both written and verbal communication.
Strong product knowledge
Organizational skills: Able to prioritize tasks and manage time well.

Benefits

Comp & perks

Equal Opportunity Employer
Reasonable accommodations for individuals with disabilities
Supportive workplace environment